Topic: Crash (Read 3603 times)

max4334 · « **on:** June 25, 2012, 12:44:30 pm »

So, I have the latest version of mc 17 installed. Windows 7, 64 bit. No matter what song i play, it crashes mid song. Now, when I stream via dlna to my directv box, no crash at all. So either something is wrong with play back, or the local library.

Plz help

Thanks

JimH · « **Reply #1 on:** June 25, 2012, 12:49:44 pm »

What is the complete version number? 17.0.173 is available at the top of this board.

More details about what you're doing might help.

http://wiki.jriver.com/index.php/Stability

max4334 · « **Reply #2 on:** June 25, 2012, 09:03:54 pm »

yeah its the latest version, and that thread has done nothing

JimH · « **Reply #3 on:** June 25, 2012, 09:26:23 pm »

Under MC Help/About, you will find the version. Please report it.

Details would help.

max4334 · « **Reply #4 on:** June 26, 2012, 09:37:48 am »

what details are still needed?

JimH · « **Reply #5 on:** June 26, 2012, 09:40:46 am »

Anything might help. You've not said anything about the audio device or the driver, for example. No information about what you're playing.

Version number.

How you start playback.

Try setting Audio to DirectSound.

max4334 · « **Reply #6 on:** June 26, 2012, 10:42:23 am »

dell xps 15z laptop. realtek audio drivers. Sometimes I dont even need to be playing anything for it to crash. just so long as the library is selected it seems. all types of files, but mostly flac

JimH · « **Reply #7 on:** June 26, 2012, 11:00:14 am »

That sounds like a general problem with the setup of the machine. The link called Stability in our wiki would be the best place to start.

You still haven't said which version you are using. 17.0.173 is available at the top of this board.

Matt · « **Reply #8 on:** June 26, 2012, 11:03:51 am »

If you have a reproducible crash, please use Help > Logging. Mail the problem report to logs at jriver dot com.

Thanks.

max4334 · « **Reply #9 on:** June 26, 2012, 11:13:03 am »

Quote from: JimH on June 26, 2012, 11:00:14 am

That sounds like a general problem with the setup of the machine. The link called Stability in our wiki would be the best place to start.

You still haven't said which version you are using. 17.0.173 is available at the top of this board.

17.0.0151

Media Center
Install Path: C:\Program Files (x86)\J River\Media Center 17\
Interface Plugins: TiVo Server (not running)
JRMark: never run
Library: 37468 files, 6.1 MB in library, 64.2 MB in thumbnails
Resources: 45.2 MB memory, 522 handles
Version: 17.0.151.0 Registered
Batteries
Microsoft AC Adapter (driver 6.1.7600.16385)
Microsoft ACPI-Compliant Control Method Battery (driver 6.1.7600.16385)
Microsoft Composite Battery (driver 6.1.7600.16385)
Bluetooth Radios
Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter (driver 1.0.90.20620)
Computer
ACPI x64-based PC (driver 6.1.7600.16385)
Disk drives
WDC WD7500BPKT-75PK4T0 ATA Device (driver 6.1.7600.16385)
Display adapters
Intel(R) HD Graphics Family (driver 8.15.10.2253)
NVIDIA GeForce GT 525M (driver 8.17.12.9610)
DVD/CD-ROM drives
HL-DT-ST DVD+-RW GS30N ATA Device (driver 6.1.7601.17514)
MagicISO Virtual DVD-ROM0000 (driver 6.1.7601.17514)
Human Interface Devices
HID-compliant consumer control device (driver 6.1.7600.16385)
HID-compliant device (driver 6.1.7601.17514)
HID-compliant device (driver 6.1.7601.17514)
HID-compliant device (driver 6.1.7601.17514)
USB Input Device (driver 6.1.7601.17514)
USB Input Device (driver 6.1.7601.17514)
IDE ATA/ATAPI controllers
ATA Channel 0 (driver 6.1.7601.17514)
ATA Channel 1 (driver 6.1.7601.17514)
ATA Channel 4 (driver 6.1.7601.17514)
Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03 (driver 9.2.0.1011)
Imaging devices
HP CLJ CM2320 Scan (driver 3.0.0.1)
HP CLJ CM2320 Scan (driver 3.0.0.1)
HP CLJ CM2320 Scan (driver 3.0.0.1)
HP CLJ CM2320 Scan (driver 3.0.0.1)
HP CLJ CM2320 Scan (driver 3.0.0.1)
Integrated Webcam (driver 6.1.7601.17514)
WSD Scan Device (driver 6.1.7600.16385)
Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Devices
Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter (driver 14.3.0.4)
Keyboards
HID Keyboard Device (driver 6.1.7601.17514)
Standard PS/2 Keyboard (driver 6.1.7601.17514)
Memory
Free Physical Memory: 3.6 GB
Total Memory: 7.9 GB
Mice and other pointing devices
HID-compliant mouse (driver 6.1.7600.16385)
PS/2 Compatible Mouse (driver 6.1.7600.16385)
Monitors
Generic PnP Monitor (driver 6.1.7600.16385)
Network adapters
Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (driver 1.0.0.37)
Intel(R) Centrino(R) Advanced-N 6230 (driver 14.3.0.6)
Microsoft Virtual WiFi Miniport Adapter #2 (driver 6.1.7600.16385)
Microsoft Virtual WiFi Miniport Adapter (driver 6.1.7600.16385)
Operating System
Microsoft Windows 7 64-bit
Processors
Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (driver 6.1.7600.16385)
Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (driver 6.1.7600.16385)
Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (driver 6.1.7600.16385)
Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (driver 6.1.7600.16385)
Sound, video and game controllers
Intel(R) Display Audio (driver 6.14.0.3074)
Realtek High Definition Audio (driver 6.0.1.6318)
Storage controllers
MagicISO SCSI Host Controller (driver 2.7.106.0)
Storage volume shadow copies
Generic volume shadow copy (driver 6.1.7600.16385)
Generic volume shadow copy (driver 6.1.7600.16385)
System devices
2nd generation Intel® Core™ processor family DRAM Controller - 0104 (driver 9.2.0.1011)
2nd generation Intel® Core™ processor family PCI Express Controller - 0101 (driver 9.2.0.1011)
ACPI Fixed Feature Button (driver 6.1.7601.17514)
ACPI Lid (driver 6.1.7601.17514)
ACPI Power Button (driver 6.1.7601.17514)
ACPI Sleep Button (driver 6.1.7601.17514)
ACPI Thermal Zone (driver 6.1.7601.17514)
ACPI Thermal Zone (driver 6.1.7601.17514)
Composite Bus Enumerator (driver 6.1.7601.17514)
Direct memory access controller (driver 6.1.7601.17514)
File as Volume Driver (driver 6.1.7600.16385)
High Definition Audio Controller (driver 6.1.7601.17514)
High precision event timer (driver 6.1.7601.17514)
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 (driver 9.2.0.1015)
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 (driver 9.2.0.1015)
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 (driver 9.2.0.1015)
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 (driver 9.2.0.1015)
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A (driver 9.2.0.1015)
Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 (driver 9.2.0.1011)
Intel(R) HM67 Express Chipset Family LPC Interface Controller - 1C4B (driver 9.2.0.1015)
Intel(R) Management Engine Interface (driver 7.0.0.1144)
IPBusEnum Root Enumerator (driver 6.1.7601.17514)
MG5300 series _8AFE3E000000 (driver 6.1.7601.17514)
Microsoft ACPI-Compliant Embedded Controller (driver 6.1.7601.17514)
Microsoft ACPI-Compliant System (driver 6.1.7601.17514)
Microsoft System Management BIOS Driver (driver 6.1.7601.17514)
Microsoft Virtual Drive Enumerator Driver (driver 6.1.7601.17514)
Microsoft Windows Management Interface for ACPI (driver 6.1.7601.17514)
Motherboard resources (driver 6.1.7601.17514)
Motherboard resources (driver 6.1.7601.17514)
Motherboard resources (driver 6.1.7601.17514)
Motherboard resources (driver 6.1.7601.17514)
Numeric data processor (driver 6.1.7601.17514)
PCI bus (driver 6.1.7601.17514)
Plug and Play Software Device Enumerator (driver 6.1.7601.17514)
Programmable interrupt controller (driver 6.1.7601.17514)
System CMOS/real time clock (driver 6.1.7601.17514)
System timer (driver 6.1.7601.17514)
Terminal Server Keyboard Driver (driver 6.1.7601.17514)
Terminal Server Mouse Driver (driver 6.1.7601.17514)
UMBus Enumerator (driver 6.1.7601.17514)
UMBus Root Bus Enumerator (driver 6.1.7601.17514)
Volume Manager (driver 6.1.7601.17514)
Universal Serial Bus controllers
Generic USB Hub (driver 6.1.7601.17586)
Generic USB Hub (driver 6.1.7601.17586)
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D (driver 9.2.0.1013)
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 (driver 9.2.0.1013)
Renesas Electronics USB 3.0 Host Controller (driver 2.1.27.0)
Renesas Electronics USB 3.0 Root Hub (driver 2.1.27.0)
USB Composite Device (driver 6.1.7601.17586)
USB Composite Device (driver 6.1.7601.17586)
USB Root Hub (driver 6.1.7601.17586)
USB Root Hub (driver 6.1.7601.17586)
WSD Print Provider
WSD Print Device (driver 6.1.7600.16385)

max4334 · « **Reply #10 on:** June 26, 2012, 11:14:36 am »

I dont understand how when I downloaded this off of the main site I ended up with an out dated version. How do I upgrade while retaining the licence?

JimH · « **Reply #11 on:** June 26, 2012, 11:16:22 am »

Download and install this version. You don't need to do anything else.
http://files.jriver.com/mediacenter/channels/v17/latest/MediaCenter170173.exe

max4334 · « **Reply #12 on:** June 26, 2012, 11:17:45 am »

Quote from: JimH on June 26, 2012, 11:16:22 am

Download and install this version. You don't need to do anything else.
http://files.jriver.com/mediacenter/channels/v17/latest/MediaCenter170173.exe

That didnt fix it

max4334 · « **Reply #13 on:** June 26, 2012, 11:35:05 am »

Quote from: Matt on June 26, 2012, 11:03:51 am

If you have a reproducible crash, please use Help > Logging. Mail the problem report to logs at jriver dot com.

Thanks.

sent. I hope you can fix this. This is a great product, so you can imagine my frustration over this

Matt · « **Reply #14 on:** June 26, 2012, 11:46:36 am »

Could you email this file to the same address:
C:\Users\Public\Music\New folder\New folder\Bon Jovi - Wanted Dead Or Alive_data\e00\d03\e0003bca.au

Thanks for your help.

max4334 · « **Reply #15 on:** June 26, 2012, 11:56:48 am »

thats just leftover files from audacity. I rip vinyl to audacity, then save it as flac. those are the project files.

Matt · « **Reply #16 on:** June 26, 2012, 11:58:46 am »

Quote from: max4334 on June 26, 2012, 11:56:48 am

thats just leftover files from audacity. I rip vinyl to audacity, then save it as flac. those are the project files.

But could you please send me a copy? It's causing the crash, but I'd like the file to fix future crashes.

Thanks.

max4334 · « **Reply #17 on:** June 26, 2012, 12:14:48 pm »

wow. ok sure. thanks for clearing that up

JimH · « **Reply #18 on:** June 26, 2012, 12:18:00 pm »

You could remove the .au files from your library by deleting them.

You can edit the folder in Tools/Import/Auto import and uncheck the .au file type so they aren't imported.

max4334 · « **Reply #19 on:** June 26, 2012, 12:21:46 pm »

Quote from: JimH on June 26, 2012, 12:18:00 pm

You could remove the .au files from your library by deleting them.

You can edit the folder in Tools/Import/Auto import and uncheck the .au file type so they aren't imported.

Taken care of. Lets see if it holds up now

JimH · « **Reply #20 on:** June 26, 2012, 12:30:28 pm »

Do the .au files actually play in any player you have? I wonder if they are really audio files.

max4334 · « **Reply #21 on:** June 26, 2012, 12:31:24 pm »

no they're data files far as I can tell

Matt · « **Reply #22 on:** June 26, 2012, 12:50:40 pm »

Auto-import analyzes audio for unanalyzed audio files. That AU file is crashing during decoding. I'm still looking into fixing that.

In the meantime, as Jim mentioned, you can remove the AU files from your library to work around the problem or disable audio analysis in Auto-Import.

Thanks for your help.

JimH · « **Reply #23 on:** June 27, 2012, 05:23:29 pm »

This problem should be fixed in build 177:

http://yabb.jriver.com/interact/index.php?topic=73001.0

INTERACT FORUM

Author Topic: Crash (Read 3603 times)