Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[squem]

Hi,

I discovered, just this morning, MC for Mac was in beta and did several hundred back flips of joy.  My prayers are truly answered -- THANK YOU.

On my machine, though, 18.0.191 crashed instantly whenever Media Library:Audio was clicked.  Checking to see if a preference had randomly been corrupted, I foolishly threw away the contents of Library/Application Support/J River, assuming it would re-generate upon relaunching the app.  Whoops!

It now tells me my trial license has expired.  I applied for an extension, but that code also does not work.  Anything I can do?

Thanks so much for your time.

[JimH]

Did you try reinstalling?

I don't know what you mean by "Media Library:Audio".  Where do you see it?

[squem]

Hi,
I deleted the app from Applications, and dragged a fresh one in from the .dmg.

(Wow, thanks for answering so quickly)

[squem]

Sorry, "Audio" on the left-most pane.

[JimH]

Try setting your Audio in Tools/Options/Audio.

[squem]

I can no longer start the program -- "The trial period has expired."

I just installed it this morning, but I believe screwed it up by deleting the contents of the "Library/Application Support/J River" folder.  Silly move!

[JimH]

Check your system date.  It may be incorrect.

[squem]

Seems to be okay.  (It's set by a time server.)

[squem]

Just realized that was poorly worded -- the computer's time/date settings are okay.  But MC still thinks the trial period is over.

It will accept a trial extension code, but then quit & still say the trial is over upon relaunch.

[JimH]

Did you install an older build more than a month ago?

[squem]

Hi, JimH,

No, just found out the Mac beta existed this morning.

[JimH]

I'm sorry, but I don't know the answer.

[squem]

Yikes.  Okay, I really appreciate your time today.  Thank you.

Maybe I can convince a friend to let me try it on their machine.