I purchased MC 18 last year and this seems to be the only purchase you have on record but I paid an upgrade fee thru Pay Pal on Dec 23, 2013, transaction number 602...53A ... I paid an upgrade fee of $22.98 and my pay pal receipt shows it was for media center 19 ... a copy of my email receipt is available upon request if you give me an email address to send it to. I do not believe I ever received an email from JRiver with the registration code for MC 19 but I'm sure I saved the information on my computer but can not locate it. I was able to change motherboards & hard drives and successfully installed MC19 on the system, which has worked and accepted updates this year .... and it shows that it is registered.
I can not upgrade MC 18 on my new system with my old motherboard & hard drive I put back together for my bedroom.
I read the information of registration recovery but all I get is the info for MC 18, instead of the info for MC19. I need some help here. Thanks again.