Topic: NEW: Master License -- $69.98 (Read 90209 times)

JimH · « **Reply #50 on:** January 23, 2015, 06:26:37 am »

That should be fixed today, but there is no harm. It's just not letting you install a new license when you have one installed.

CloudKickerz · « **Reply #51 on:** January 23, 2015, 07:30:13 am »

I have 2 licenses for OS X and one for Windows, but they were purchased with 2 different email addresses as I couldn't remember which one I used for the first purchase. Is there any way to combine these to get the Master License?

JimH · « **Reply #52 on:** January 23, 2015, 07:31:16 am »

You can change your e-mail on the Restore Page. The Purchase Page has a link.

j0ewhite · « **Reply #53 on:** January 23, 2015, 08:20:55 am »

Quote from: JimH on January 22, 2015, 07:03:38 am

Thanks for the purchase. Did you purchase it from within MC20? Is it possible you're running an older version?

Yeap. Purchased it within MC20. I'd make sure I have .59 before I made the purchase.

Think it is the same situation as xtacbyme below.

Quote from: xtacbyme on January 23, 2015, 12:55:47 am

FYI as well...I received the license file/key. tried multiple times on windows 7 to install it, it says it was successfully installed. upon closing jriver and reopening (using force close) When going back to help it still asks me to Upgrade to Master, and still states it's registered to me via a windows license. (tried multiple PC's they all give same results.)

f.ammollo · « **Reply #54 on:** January 23, 2015, 08:24:08 am »

I confirm the same wrong behaviour on Windows 7 - it's still showing a Windows-only license.

windhoek · « **Reply #55 on:** January 23, 2015, 08:37:34 am »

Unable to upgrade here on W7. I've got latest build 20/61 (previously licensed) installed, but clicking on purchase from within MC only shows Master license option of $44.98, but not upgrade option of $19.98.

JimH · « **Reply #56 on:** January 23, 2015, 08:40:20 am »

Install your license if needed. Then use the Help menu to purchase.

windhoek · « **Reply #57 on:** January 23, 2015, 08:48:42 am »

Thanks Jim, suddenly upgrading became clear and easy

mlefebvre · « **Reply #58 on:** January 23, 2015, 09:26:58 am »

I have the same issue. I purchased the master upgrade and installed it on MC 20.061 and it's still showing as a Windows registration key.

Michel.

Matt · « **Reply #59 on:** January 23, 2015, 09:33:15 am »

Quote from: mlefebvre on January 23, 2015, 09:26:58 am

I have the same issue. I purchased the master upgrade and installed it on MC 20.061 and it's still showing as a Windows registration key.

Michel.

It might still show Windows if you also have a Windows license. There isn't a clear pecking order when we check licenses, so the first one we find that works we'll use.

As long as it installs, you're fine.

mlefebvre · « **Reply #60 on:** January 23, 2015, 09:33:38 am »

I'm seeing the same thing: Running licensed MC 20.061, bought and installed the master license upgrade but I'm still seeing under registration info that it's a Windows license.

Michel.

ManAtWork · « **Reply #61 on:** January 23, 2015, 10:14:34 am »

Matt, correct me if I was wrong. If we have installed the Master license for our MC20 in Windows 7, from a Windows version. No matter what it shows, just ignore the License Info to indicate it is a Windows license. But use the new Master license for installing other copies?

Matt · « **Reply #62 on:** January 23, 2015, 10:21:41 am »

Quote from: ManAtWork on January 23, 2015, 10:14:34 am

Matt, correct me if I was wrong. If we have installed the Master license for our MC20 in Windows 7, from a Windows version. No matter what it shows, just ignore the License Info to indicate it is a Windows license. But use the new Master license for installing other copies?

Yes.

It's harmless that it shows the Windows version as the active license. That'll work too!

Matt · « **Reply #63 on:** January 23, 2015, 11:40:31 am »

If you install the new build:
http://yabb.jriver.com/interact/index.php?topic=95020.0

It'll correctly pick a Master license instead of the Windows / Mac / Linux license when showing registration info.

jesseinsf · « **Reply #64 on:** January 23, 2015, 11:54:37 am »

I have a Windows MC20 license and I used my email that I purchased it with to upgrade my MC20 to a master license. At the last page of purchase I seen that the price was still 44.98. How come I didn't get the upgrade price. BTW, I didn't complete the transaction.

Awesome Donkey · « **Reply #65 on:** January 23, 2015, 11:56:25 am »

Quote from: jesseinsf on January 23, 2015, 11:54:37 am

I have a Windows MC20 license and I used my email that I purchased it with to upgrade my MC20 to a master license. At the last page of purchase I seen that the price was still 44.98. How come I didn't get the upgrade price. BTW, I didn't complete the transaction.

Try using the latest 20.0.62 build (you can find it in the sticky topic on top of this forum section) and selecting Upgrade to Master License from the Help menu.

windhoek · « **Reply #66 on:** January 23, 2015, 11:58:28 am »

I had the same issue, but it turns out the solution is easy. Launch the programme and go to the Help section (top left of screen) and click on 'upgrade to master license' and you should see the discounted upgrade price

Lunna · « **Reply #67 on:** January 23, 2015, 12:46:19 pm »

Hello - I just did the 19.98 upgrade from Windows to Master JRiver 20.061. It seems there was no problem, I think, but I had to 'restore' my license, even though I had to use up another of my 'restores' from my windows jriver20 registration code from before. Does that mean I lost one of my 10 restores simply in order to upgrade?

A couple of other questions: I'm thinking of buying a mac computer, that's why I bought the master license, but I'm not sure when I'll actually buy it - it could be several months for now. I don't want to 'install' the new master jriver20 yet, as I don't want to lose the 15-day window for installation. Do I have to do something in the meantime anyway, or can I just sit on the new registration code (it's a new one that I just received after I did the upgrade to Master - it's different from my original Windows registration code) until I eventually get around to buying the mac (which could be even a year from now, if not longer)?

Meantime, what happens to my original registration code and windows jriver20? - I think someone asked this already, but do I lose my unused 'restores' for my original Windows JRiver 20? Or, if I use them, will I only be 'charged' against my Windows Jriver20 rather than against the new Master Jriver20? Would I have to (or even be able to) enter my original 'restore' (and if so, what registration code would I enter) if I don't want to install or do anything yet with the Master JRiver20?

I also, when I click on Help, get the upgrade prompt, and there's no evidence other than the email you all sent me separately with the new code, and my receipt, that I upgraded. Does this mean I have a 'hidden' master account in addition to the original windows jriver20 account? That is, do I have two accounts now, or just one, and if it's just one, when and where will it show that I have a master jriver20 account?

Thank you.

Very confusing all this.

JimH · « **Reply #68 on:** January 23, 2015, 12:54:53 pm »

Don't worry about restores. If you run out, we can reset them.

A future build will show the Master License first if it is present.

fitbrit · « **Reply #69 on:** January 23, 2015, 01:32:53 pm »

Forgive me if this info is elsewhere.

I have the Windows licence and a Linux licence that goes with a (still unopened!) Id.
Since we also have a Mac at home, I want to get a Master licence.

Is my existing Windows licence valid as a separate entity if I buy a new Master licence?
If so, may I "give" my current Windows licence to a friend, whom I have been courting to use MC for some time?

toomanybarts · « **Reply #70 on:** January 23, 2015, 01:57:37 pm »

I already own MC19 Mac and MC19 Windows - How much for me to upgrade to MC20 Master License?

JimH · « **Reply #71 on:** January 23, 2015, 04:03:51 pm »

That would be $44.98 right now. Download the latest version from the jriver.com Download Page, and install. You may need to install your license (go to the Purchase Page and then the Restore Page). You can also recover licenses there.

allyn22 · « **Reply #72 on:** January 23, 2015, 04:10:21 pm »

I am new to JRiver - have MC20 for windows installed.
I doubt I will ever have more than one copy of JRiver. The Master license is a single user license of any one flavor of machine - right?
I have been windows forever, but I could go to Linux in the future if there was a good reason to. I doubt it, but I won't say never.

My Question:
When I have to upgrade to a future version of MC, will the upgrade of a single user license to a new version be the same or close in $$$ to the upgrade of a Master license upgrade?

coyi1895 · « **Reply #73 on:** January 23, 2015, 04:17:01 pm »

The new build .62 worked and now showing (registered Master license). Thanks for that

JimH · « **Reply #74 on:** January 23, 2015, 04:19:31 pm »

Quote from: allyn22 on January 23, 2015, 04:10:21 pm

When I have to upgrade to a future version of MC, will the upgrade of a single user license to a new version be the same or close in $$$ to the upgrade of a Master license upgrade?

You don't ever have to upgrade. MC20 will always be good.

The difference in upgrade price will probably be similar to the difference between a new single OS license and a new master license ($49.98 and $79.98). But it won't be set for quite a while.

JimH · « **Reply #75 on:** January 23, 2015, 05:48:43 pm »

If you're having trouble purchasing at the discounted price, please download from the download page, install, restore your license if needed, and purchase from the Help menu of the program. Thanks.

ManAtWork · « **Reply #76 on:** January 24, 2015, 01:37:37 am »

Quote from: jesseinsf on January 23, 2015, 11:54:37 am

I have a Windows MC20 license and I used my email that I purchased it with to upgrade my MC20 to a master license. At the last page of purchase I seen that the price was still 44.98. How come I didn't get the upgrade price. BTW, I didn't complete the transaction.

Buy your upgrade from the MC20 inside, there is an option to upgrade for Master license.

DomieMic65 · « **Reply #77 on:** January 24, 2015, 02:42:40 am »

I bought the master licence and already installed MC20 on my win laptop!

What about my main system mac mini? Should I run the same .mjr file in order to activate the MC app or I must ask for another key suitable for mac?

Thnx and sorry if this has been covered!!

balky · « **Reply #78 on:** January 24, 2015, 06:28:41 am »

I'm thinking it might be a lot easier if it was possible to purchase the master licence from a page similar to the upgrade to v20 page where you only have to provide your current registration code...

JimH · « **Reply #79 on:** January 24, 2015, 07:47:30 am »

Quote from: DomieMic65 on January 24, 2015, 02:42:40 am

I bought the master licence and already installed MC20 on my win laptop!

What about my main system mac mini? Should I run the same .mjr file in order to activate the MC app or I must ask for another key suitable for mac?

Thnx and sorry if this has been covered!!

You can use the Install Key for 14 days. Then you need to use a Restore. Please see the Purchase Page for details.

MikeBRG · « **Reply #80 on:** January 24, 2015, 01:10:04 pm »

From the Mac side on this combined board:

I have updated to Mac 20.00.60 with a view to purchasing the Master License as it seems a great offer. When I look at the Registration Info under the Help menu it reports I have a registered Master License and also that the option to upgrade is not there.

This is wonderful but I hold only Mac licenses and its not my birthday so what has happened? I have installed the same version on another Mac running the same OS (10.8.5) and using the same Mac license and that one reports that it is a Mac only license, as expected.

I have no wish to cheat you guys out of your revenue and would like to upgrade before the offer expires.

shadowlight · « **Reply #81 on:** January 24, 2015, 04:06:31 pm »

Anyone successfully upgraded from Linux version. I have bare bones Linux version and when I click on upgrade nothing happens. Is there an offline purchase option available?

Edit: Forgot to mention that I am running 20.0.61 and restored the license today.

dfortney · « **Reply #82 on:** January 24, 2015, 06:48:47 pm »

Currently I have my full library on my Mac only, not on my work Windows machine and use iTunes from there with Apple's match streaming my songs (same songs I have on my Mac). I don't want to fill my work PC with my actual music files, is there a way to stream them from either my home Mac or can MC20 also load and play iTunes match songs directly from Apple?

DomieMic65 · « **Reply #83 on:** January 25, 2015, 03:03:08 am »

Quote from: JimH on January 24, 2015, 07:47:30 am

You can use the Install Key for 14 days. Then you need to use a Restore. Please see the Purchase Page for details.

Thank you very much for your answer!
I know about the 14 days.
So it's the same file/key that works both on win and Mac!
I don't have access to my Mac right now because I'm on a trip that's why I am asking...

Thnx!!!!!!

stevebythebay · « **Reply #84 on:** January 25, 2015, 01:46:58 pm »

Have MC 20.0.60 already on my Mac. Have purchased and received a Master license. I've launched the .mjr file and I get the success welcome screen via Safari. However when I launch the app and check the Registration Information it does not show Master but prior (registered Mac license). Am I doing something wrong, or will this get updated on a future release install?

JimH · « **Reply #85 on:** January 25, 2015, 02:21:35 pm »

It's just a minor problem that will be fixed shortly. Your license is fine. The program is just showing the Mac license instead of the Master.

lobo85 · « **Reply #86 on:** January 25, 2015, 02:42:11 pm »

Are the emails for existing owners of two MC20 licences starting to go out yet?

stevebythebay · « **Reply #87 on:** January 25, 2015, 02:48:20 pm »

Quote from: JimH on January 25, 2015, 02:21:35 pm

It's just a minor problem that will be fixed shortly. Your license is fine. The program is just showing the Mac license instead of the Master.

OK. Will users be given any instruction/notification on what will be needed to "fix" this?

JimH · « **Reply #88 on:** January 25, 2015, 02:50:47 pm »

Just update when you see the next build, or let MC do it automatically.

JimH · « **Reply #89 on:** January 25, 2015, 02:52:13 pm »

Quote from: lobo85 on January 25, 2015, 02:42:11 pm

Are the emails for existing owners of two MC20 licences starting to go out yet?

By February 1. Make sure your MC20 licenses use the same e-mail address. This can be changed on the Restore Page.

al1947 · « **Reply #90 on:** January 25, 2015, 07:50:47 pm »

Quote from: JimH on January 22, 2015, 06:25:01 pm

I think it's failing to install a new license if you already have one. John is looking at it.

That's been my experience -- master license does not register on existing installations. Tried it on anew Mac and new Windows installs, and it registered properly as a Master license...

vinchanity · « **Reply #91 on:** January 25, 2015, 08:17:14 pm »

I have MC19 on Mac and MC18 on Windows on the same iMac. I dual boot. I purchased and upgraded those licenses independently and I think under separate emails.
Is there an upgrade path for me? or do I purchase Master License MC20 so that I can use the install on both my OSX and Windows booted iMac. Can you point me to the upgrade instructions for both OSs? I noticed that the upgrade instructions are only for MC20 users.

thanks

JimH · « **Reply #92 on:** January 25, 2015, 08:21:15 pm »

Please see the first post for instructions.

frohnert · « **Reply #93 on:** January 25, 2015, 11:24:15 pm »

"If you don't see the correct price, please don't complete the transaction."

Unfortunately I didn't check the forum to see this and assumed it would recalculate the payment. I would also suggest adding this statement along with the version number that you need to have installed to the purchase web page. I think I was on version 41 or thereabouts. I now have .61 up and see there is a way to upgrade directly from the program which would probably have been easiest.

Is there any way to credit me the overcharge? Looking forward to setting up one of my older laptops to Linux and the Linux version of JRiver soon.

liquidsmoke · « **Reply #94 on:** January 26, 2015, 06:39:53 am »

Does this master license work only for MC20 version, or will it work for 21, 22...etc?

JimH · « **Reply #95 on:** January 26, 2015, 06:47:52 am »

Quote from: liquidsmoke on January 26, 2015, 06:39:53 am

Does this master license work only for MC20 version, or will it work for 21, 22...etc?

It works for one major version.

liquidsmoke · « **Reply #96 on:** January 26, 2015, 07:11:41 am »

Thanks Jim.

sdmarquart · « **Reply #97 on:** January 26, 2015, 09:30:36 am »

Hello. I just purchased JRiver last week and I'm loving this program. I've spent several days importing and editing my music catalog. I have one issue with the registration. I put in my registration key and it tells me "successfully installed". But when I got to my registration status it tells me I have 24 days left to register. I have two computers on my home network running JRiver. The issue is the same for both computers. I'm using Windows 7 on one computer and Windows 8.1 on the other.

Please let me know how to get this properly registered.

Thanks!
Spencer Marquart
sdmarquart@hotmail.com

Awesome Donkey · « **Reply #98 on:** January 26, 2015, 10:29:12 am »

Are you using the latest MC 20.0.62 Windows build?

Jim, when will the master licenses for multiple MC20 OS users start going out?

JimH · « **Reply #99 on:** January 26, 2015, 10:47:52 am »

Feb 1.

INTERACT FORUM

Author Topic: NEW: Master License -- $69.98 (Read 90209 times)

CloudKickerz