INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Help re License Restore  (Read 971 times)

andysr

  • Member
  • *
  • Posts: 3
Help re License Restore
« on: January 22, 2015, 10:20:54 am »
I just changed my OS from 32Bit to 64.  In the process I uninstalled JRiver, then downloaded a new version and reinstalled.  I obtained my code to restore my license.
Got the message "not valid for media center"
What do I do now?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: Help re License Restore
« Reply #1 on: January 22, 2015, 10:21:48 am »
You may need to install the version that matches your license.  Please see the "Purchase" link above.
Logged

andysr

  • Member
  • *
  • Posts: 3
Re: Help re License Restore
« Reply #2 on: January 22, 2015, 01:42:13 pm »
still struggling.  The older versions are on WIKI but I see no dates and have no clue as to how and match a version to my license
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42373
  • Shoes gone again!
Re: Help re License Restore
« Reply #3 on: January 22, 2015, 01:56:16 pm »
You have an MC19 Windows license associated with your forum email.
Logged
Matt Ashland, JRiver Media Center

andysr

  • Member
  • *
  • Posts: 3
Re: Help re License Restore
« Reply #4 on: January 22, 2015, 04:00:05 pm »
Thanks

I loaded version 19

When I try to launch I get

Internet Explorer cannot open the internet site
http://jriver.com/start.html./

when i check O.k I get the 404 not found message

Need more help
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42373
  • Shoes gone again!
Re: Help re License Restore
« Reply #5 on: January 22, 2015, 04:03:38 pm »
Just click through the error then set the program not to start in Start in Options > Startup.
Logged
Matt Ashland, JRiver Media Center
Pages: [1]   Go Up
« previous next »