INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: ID having 2 problems: trial period expired message and ' cant find library'  (Read 2593 times)

Geekspeak

  • Recent member
  • *
  • Posts: 24
ID having 2 problems: trial period expired message and ' cant find library'
« on: March 20, 2015, 12:54:05 pm »
His keeps happening after a hard reboot of my id. I get one message or the other. Is there a setting I am missing?
Logged

alglove

  • Junior Woodchuck
  • **
  • Posts: 95
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #1 on: March 20, 2015, 01:03:10 pm »
Only after a hard reboot? So other times, everything comes up normally?
Logged

Geekspeak

  • Recent member
  • *
  • Posts: 24
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #2 on: March 20, 2015, 01:45:23 pm »
No. Soft reboot as well....now having different problems...loosing artwork, playlists,....seems like the id has a memory/hardware problem. Very inconsistent. Frustrating!!
Logged

Geekspeak

  • Recent member
  • *
  • Posts: 24
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #3 on: March 20, 2015, 01:59:04 pm »
I think the hardware is damaged. Talked with Deanna at JRiver today about an exchange, but she said an engineer needs to approve....is system is extremely buggy, which means it is either damaged or the product is faulty...either way I need this resolved ASAP
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72438
  • Where did I put my teeth?
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #4 on: March 20, 2015, 02:20:47 pm »
Are you using it with another drive?  Or just the Id by itself.
Logged

Geekspeak

  • Recent member
  • *
  • Posts: 24
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #5 on: March 20, 2015, 02:22:38 pm »
External 2 tb drive for files, but library is on the NUC
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72438
  • Where did I put my teeth?
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #6 on: March 20, 2015, 02:38:07 pm »
It's possible that the 2TB drive isn't available sometimes (spun down).

So far, I don't see a reason to believe there is a hardware problem.  I'd suggest running it a few more days, then returning it if you're not satisfied.
Logged

Geekspeak

  • Recent member
  • *
  • Posts: 24
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #7 on: March 20, 2015, 03:28:56 pm »
Why would the drive have ANYTHING to do with JRiver not seeing its license or library, when neither are stored on the removable drive?

Have been running this for 2 weeks with nothing but buggy and inconsistent results (the first 3 times the OS wouldn't boot)

Do I have approval for an exchange?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72438
  • Where did I put my teeth?
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #8 on: March 20, 2015, 04:17:26 pm »
We can solve the license key problem remotely.

As I said, I don't see a hardware problem yet.  I know it's not working to your satisfaction, but I don't think an exchange would necessarily fix that.
Logged

bob

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 13870
Re: ID having 2 problems: trial period expired message and ' cant find library'
« Reply #9 on: March 20, 2015, 04:48:08 pm »
Trial period expired and can't find library would indicate that the ssd has gotten corrupted.
Option 77 on the main menu should restore the default settings and the license.
You might want to do a memory check on it.
You can download the repair iso which has a standalone memory test in it's menu.
The instructions are here:
http://yabb.jriver.com/interact/index.php?topic=94636.0
Logged
Pages: [1]   Go Up
« previous next »