Topic: pono desktop app will not connect to pono music world after switch to firefox (Read 2967 times)

partly · « **on:** March 28, 2015, 07:47:40 pm »

Ever since I switched from chrome to firefox i cannot get the desktop app to connect to pono music world. when I try to login, it tells me it can't find the server. However, it did download an upgrade, so the desktop app is connecting to the web. I went to the tree and switched it from chromium to IE, no help. I also tried several older versions of the desktop app installs, still no help. I cannot download music - and this is a SERIOUS problem! help please!

partly · « **Reply #1 on:** March 29, 2015, 07:24:57 pm »

how do I get some tech support on this? thanks, partly

~OHM~ · « **Reply #2 on:** March 29, 2015, 08:03:26 pm »

You should probally post this in the Pono area!

http://yabb.jriver.com/interact/index.php?board=41.0

JimH · « **Reply #3 on:** March 30, 2015, 06:29:12 am »

Official support is on the forum at ponomusic.com.

JohnT · « **Reply #4 on:** March 31, 2015, 09:09:24 am »

If you send a Media Center log file we'll take a look:
1. Help / Logging / Enable logging
2. try (and fail) to login to Pono store
3. Help / Logging / Report problem
4. send log to logs at jriver dot com

INTERACT FORUM

Author Topic: pono desktop app will not connect to pono music world after switch to firefox (Read 2967 times)

partly

pono desktop app will not connect to pono music world after switch to firefox

partly

Re: pono desktop app will not connect to pono music world after switch to firefox

~OHM~

Re: pono desktop app will not connect to pono music world after switch to firefox

JimH

Re: pono desktop app will not connect to pono music world after switch to firefox

JohnT

Re: pono desktop app will not connect to pono music world after switch to firefox