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Author Topic: pono desktop app will not connect to pono music world after switch to firefox  (Read 3036 times)

partly

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pono desktop app will not connect to pono music world after switch to firefox
« on: March 28, 2015, 07:47:40 pm »
Ever since I switched from chrome to firefox i cannot get the desktop app to connect to pono music world.  when I try to login, it tells me it can't find the server.  However, it did download an upgrade, so the desktop app is connecting to the web.  I went to the tree and switched it from chromium to IE, no help.  I also tried several older versions of the desktop app installs, still no help.  I cannot download music - and this is a SERIOUS problem!  help please!
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partly

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Re: pono desktop app will not connect to pono music world after switch to firefox
« Reply #1 on: March 29, 2015, 07:24:57 pm »
how do I get some tech support on this?  thanks, partly
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~OHM~

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Re: pono desktop app will not connect to pono music world after switch to firefox
« Reply #2 on: March 29, 2015, 08:03:26 pm »
You should probally post this in the Pono area!

http://yabb.jriver.com/interact/index.php?board=41.0
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“I've Reached A Turning Point In My Life. I Now Realize I Have More Yesterdays Then Tomorrows”

JimH

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Re: pono desktop app will not connect to pono music world after switch to firefox
« Reply #3 on: March 30, 2015, 06:29:12 am »
Official support is on the forum at ponomusic.com.
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JohnT

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Re: pono desktop app will not connect to pono music world after switch to firefox
« Reply #4 on: March 31, 2015, 09:09:24 am »
If you send a Media Center log file we'll take a look:
1. Help / Logging / Enable logging
2. try (and fail) to login to Pono store
3. Help / Logging / Report problem
4. send log to logs at jriver dot com
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John Thompson, JRiver Media Center
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