Topic: Questions on Installing MC21 (Read 46007 times)

davelr · « **Reply #50 on:** January 26, 2016, 12:53:17 pm »

I was just curious what your process is for promoting current changes to be the "latest stable" version. I'm currently running 21.0.23 which is still the download production version. Thanks

SolMan1 · « **Reply #51 on:** February 24, 2016, 10:28:33 pm »

Had to reformat hard drive and reinstall my Windows 10 OS. Have registration code but when I try to use, I get message license file is not valid for Media Center. Do you wish to purchase an upgrade?

Can you please help?

MyTheater · « **Reply #52 on:** February 24, 2016, 11:20:52 pm »

this is not a reply.

I can't figure out how to post a question, so here it goes:

Which is a more efficient and reliable way to set up media center;

a) what I call Pull: by installing the media center on the PC only (which is hooked up to the AVR receiver) and thereby pulling the movie from a windows server (wired connection).

b) what I call Push: where media center is installed on the windows server as a server and using the PC (which is hooked up to the AVR receiver) as a playback device

I would appreciate any thoughts on this.

Thanks & sorry about posting this way

JimH · « **Reply #53 on:** February 25, 2016, 06:47:39 am »

Use the "New Topic" button in the upper right corner of the index page to start a topic (thread).

The two DLNA modes may work differently, depending on the device. You will need to try them to see what happens.

quino05 · « **Reply #54 on:** February 26, 2016, 06:09:10 pm »

Hi. I have installed fidelizer 21 purchase in my previous notebook, I've changed it for a new one.How should I move Fidelizer to my new notebook without loosing my work in the tag made in many of the 1200 abums included?
Thanks

ddzdude · « **Reply #55 on:** March 02, 2016, 03:53:10 am »

Hi, can anyone tell me how to go about uninstall then reinstall MC21 so it works properly on my Windows 7 based system?

I purchased the original MC19 (I think) using my wife's credit card. When I upgraded to MC21 I used mine and I believe a separate account was created. I now get messages saying I need to close an instance of media center for it to work. I use an iFi Micro iDSD dac and it suffers greatly from stutters and shutdowns whenever this message comes up. I have tried uninstalling and reinstalling but it does not help.

JimH · « **Reply #56 on:** March 02, 2016, 06:12:07 am »

You can uninstall MC19 from Windows Control Panel > Programs.

ddzdude · « **Reply #57 on:** March 02, 2016, 02:28:39 pm »

Hi Jim thx for your prompt response. The trouble is I had done that and MC21 is the only JRiver program showing but I still get interrupted when playing music / videos. I have even uninstalled MC21 (without deleting library info) but it still won't work. I am getting a new DAC as I suspect the iFi Micro is not working well with JR and am thinking of totally erasing MC21 before reinstalling again with the new DAC (an Emotiva Stealth DC-1).

JimH · « **Reply #58 on:** March 02, 2016, 02:43:54 pm »

If you have MC set to run Media Server (part of MC) on another user's account, you might see that error.

You could try logging into the other account to see what is running.

Fungi#2 · « **Reply #59 on:** March 02, 2016, 11:43:03 pm »

Hi Jim, it's ddzdude again but with my earlier account. I found the original registration code (actually it was MC20 that I purchased). I subsequently upgraded to MC21 using a different email address and credit card / PayPal account (with a new registration code).

Would uninstalling everything and start over again be the least troublesome way of solving my problem?

JimH · « **Reply #60 on:** March 03, 2016, 06:56:35 am »

I'm sorry, but I don't know what is happening for you. I'll split your posts to a new thread.

tomx2 · « **Reply #61 on:** March 05, 2016, 01:07:43 pm »

Performed search and posted on the thread: "Error starting Direct3D engine in Theater View"..... was directed to post here instead. Essentially it is the same problem.

Proposed solution: "You simply need a copy of D3DX9_39.dll in your system folder. The JRiver installer should be checking that for you and installing it if needed. Here's a link to the installer for manual installation: http://files.jriver.com/dependencies/d3dx939.exe"

I tired running the above file and it does nothing to help. Does anyone have any experience with this issue i'm having or can point me in the right direction for help. I am running win 7 professional, with latest version of JRiver MC (downloaded yesterday). The machine is for music only no other software (clean install, no virus protection) also not, never was, and never will be connected to the internet.

Thanks
Tom

Another thought.....maybe i need to "run in my system folder" rather than running it on my desktop? (as i just did) I'll try it and see if that works...

No luck, i tried running it in both system & system 32. Tried rebooting the pc, still no luck. Even clean reinstalled windows 7, ran d3dx939.exe, still no luck.

Per http://wiki.jriver.com/index.php/Logging i have attached a log.

JimH · « **Reply #62 on:** March 05, 2016, 02:46:02 pm »

Please update to the build from the top of this board. It's currently 21.0.50.

tomx2 · « **Reply #63 on:** March 05, 2016, 04:37:01 pm »

Same issue. FYI: the home page is distributing JRiver Media Center 21.0.23.

-Tom

JimH · « **Reply #64 on:** March 05, 2016, 04:47:21 pm »

Try updating your video driver.

tomx2 · « **Reply #65 on:** March 05, 2016, 04:59:18 pm »

Ok that will be a bit of a hoop as the machine is not connected to the internet.

Do you happen to know how to find out what video card i have with win 7? I'll start the search in the mean time...

-Thanks
Tom

tomx2 · « **Reply #66 on:** March 05, 2016, 05:29:21 pm »

JimH, Driver updated, no change.

-Tom

JimH · « **Reply #67 on:** March 05, 2016, 05:45:18 pm »

How old is the machine? What video hardware?

tomx2 · « **Reply #68 on:** March 05, 2016, 06:05:39 pm »

JimH, not too old, not really sure. Maybe 2-3 years. Intel G41 Express Chipset.

-Tom

JimH · « **Reply #69 on:** March 05, 2016, 06:08:21 pm »

Try updating the driver from Intel.

tomx2 · « **Reply #70 on:** March 05, 2016, 06:14:00 pm »

JimH, That's what i did it's on board. Popular machine, Dell.

-tom

Hendrik · « **Reply #71 on:** March 05, 2016, 06:29:26 pm »

Not sure where you got the link to the DX setup you mentioned in your earlier post, but you need d3dx9_43.dll
Try installing this one straight from Microsoft: https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

tomx2 · « **Reply #72 on:** March 05, 2016, 07:00:33 pm »

JimH, Not going to work. The machine is not connected to the internet. I'll try and find it elsewhere. The other file came from an earlier post, for an older version of MC.

-tom

tomx2 · « **Reply #73 on:** March 05, 2016, 07:50:38 pm »

It worked!

For others in my position: Found the file on the web and placed it in the install directory of JRiver MC. Restart JRiver MC and all is working.

Thanks
Tom

Vicx · « **Reply #74 on:** March 06, 2016, 05:50:46 pm »

Quote from: SolMan1 on February 24, 2016, 10:28:33 pm

Had to reformat hard drive and reinstall my Windows 10 OS. Have registration code but when I try to use, I get message license file is not valid for Media Center. Do you wish to purchase an upgrade?

Can you please help?

I had the same problem, purchased upgrade and still can't make it work, did you find a solution?

Vicki

zkeller · « **Reply #75 on:** March 22, 2016, 02:57:07 pm »

I followed the upgrade path and paid the $26 but when the installation was complete it didn't use the existing installation and instead did a clean installation. So I deleted the MC19 installation and just redid the MC21 install. And all works well.

However, each time I open MC21 it says it is a trial installation and I have so many days left of the trial. I have tried restoring the license using the key given in the the purchase email, but it just tells me I have only 9, 8, 7 ... restores left.

When I run Help/Registration Info it says it is Media Center 21 21.0.50 (registered license) Registered to: Zane Keller

What should I do before I run out of days and/or restores?

JimH · « **Reply #76 on:** March 22, 2016, 03:20:24 pm »

You just need to install MC21 and restore your license. Please read this:

http://wiki.jriver.com/index.php/Restoring_a_License

jllaudio · « **Reply #77 on:** March 22, 2016, 09:16:24 pm »

I have MC21. I would like to put another copy on a 2nd PC. Do I have to buy another copy of MC21 Master License?

JimH · « **Reply #78 on:** March 22, 2016, 09:44:54 pm »

You can use your license on all your computers, within reason. Here's how you can do it:
http://wiki.jriver.com/index.php/Restoring_a_License

commeire · « **Reply #79 on:** March 23, 2016, 04:22:03 am »

I am having trouble installing MC21 on a new office computer provided by my University.
I download the program, chose the Express and Normal options, determine where to site the program, push next ... and repeatedly receive the message that a portable install is only possible if I have a valid licence on this machine. So (a) what does Wizard override my choice of Normal? and (b) I do have a standing licence.

Thanks for your help

ems

JimH · « **Reply #80 on:** March 23, 2016, 06:55:43 am »

You need to do a normal install on any machine, including licensing MC. Then you can do a portable install to a portable drive.

Some organizations prevent installation of user software.

commeire · « **Reply #81 on:** March 24, 2016, 04:44:25 am »

Thanks. I did manage to install MC21 by way of the custom installation ... all the options I need came through just fine and I am up and running.

wills · « **Reply #82 on:** May 01, 2016, 08:55:36 pm »

Removed MC 20 , installed MC 21 & got a restored licence. The licence is rejected as not recognised. Any advice please?

JimH · « **Reply #83 on:** May 01, 2016, 09:19:57 pm »

What is the version of your license?

wills · « **Reply #84 on:** May 01, 2016, 09:51:32 pm »

Restored licence is for MC 20.
I have just reinstalled MC 20 and also have MC 21.

Entering the licence into 21 just displays that it is not recognised.

JimH · « **Reply #85 on:** May 02, 2016, 06:56:52 am »

Uninstall MC21 and run MC20. You have an MC20 license. It won't work with MC21 unless you decide to upgrade. If you do upgrade, install MC21 from our Download Page first.

wills · « **Reply #86 on:** May 03, 2016, 02:05:12 am »

Thanks for your help. Unfortunately, I'm getting nowhere. I have tried entering the MC 20 registration number to buy an upgrade for MC 21 but it is not recognised.

Mc 21 is working perfectly and I would really like to upgrade the licence. I have followed the suggestions and instructions on the wiki. Obviously something's amiss.

Further help appreciated.

JimH · « **Reply #87 on:** May 03, 2016, 06:53:54 am »

Did you use copy and paste? 0 and O look alike. So do l and 1.

You can't upgrade from a Windows license to a Mac version or vice versa. You can upgrade to a Master License from either one.

wills · « **Reply #88 on:** May 03, 2016, 07:22:25 am »

Copied & pasted registration number. Could it be Windows? I originally had MC20 on Win7 then upgraded to Win 10 and reinstalled MC 20. Running out of restores.

wills · « **Reply #89 on:** May 03, 2016, 09:09:40 pm »

No, not yet. Have followed all instructions suggested but licence still not recognised

JimH · « **Reply #90 on:** May 04, 2016, 06:50:27 am »

Try installing MC21.0.76 from the Download Page.

yeongheon · « **Reply #91 on:** May 24, 2016, 08:50:12 pm »

I used my pc with Windows 10 KN 64-bit version, and once I installed JRiver MC 21, I got the Warning message like below.

"Media Center was installed for a different operating system. Please reinstall Media Center"

What happened as this message? Does not support for Windows10 KN version?

rhom · « **Reply #92 on:** May 28, 2016, 06:19:44 am »

im on version 18, all the previous versions made me re-enter all my settings again, like custom fields, rename formats/paths, basic options, etc, etc, does v21 still do this or will it bring across the settings from 18?

the library part ive never had an issue with backing it up and bringing that back, its just all the program settings.

JimH · « **Reply #93 on:** May 28, 2016, 06:22:34 am »

You could install MC21 to see what happens. Settings have been part of the upgrade for at least two versions, maybe more. Back up in MC first (File > Library ...).

davegill · « **Reply #94 on:** May 28, 2016, 11:53:48 am »

I have a license for MC21. I was running it in win 10 fine. My machine died so I got a Inspiron 24 7000 from Dell with win 10. Now I can't install anything higher than MC 18. If I try to, the installer hangs and starts to spawn dozens of child windows. What should I do or more to the point, what can you do for me? Everything else installs fine. MC 18 obviously won't accept my MC 21 reg. Am I screwed in 30 days?

JimH · « **Reply #95 on:** May 28, 2016, 01:13:55 pm »

Could be a problem with security software on your new machine.

shin32 · « **Reply #96 on:** June 22, 2016, 06:15:22 am »

License since re- install 10 times the media center was will not be able to register . Is it possible to license the reset of the registration number of ?

JimH · « **Reply #97 on:** June 22, 2016, 07:01:38 am »

Quote from: shin32 on June 22, 2016, 06:15:22 am

License since re- install 10 times the media center was will not be able to register . Is it possible to license the reset of the registration number of ?

It is done. You can use the trial period in the future to make your restores work longer.

alywog · « **Reply #98 on:** July 05, 2016, 03:37:16 pm »

can i download the program on a different computer than the one that i will be installing it on??

thanx

al

kam · « **Reply #99 on:** July 20, 2016, 09:45:03 am »

Hi,
after installed new version - how can I get my old app Settings [view, libraries ... ALL)] AUTOMATICALLY[!] (p.ex. WITHOUT MANUAL import of libraries etc.)?
Thx.

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Author Topic: Questions on Installing MC21 (Read 46007 times)