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Author Topic: Please help: just started getting madHCCtrl error  (Read 4524 times)

cgott42

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Please help: just started getting madHCCtrl error
« on: September 04, 2015, 09:46:45 am »

I just started receiving this message (see attached).  How do I fix?
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BryanC

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Re: Please help: just started getting madHCCtrl error
« Reply #1 on: September 04, 2015, 01:27:40 pm »

Try deleting the %appdata%/roaming/J River/Media Center 20/Plugins/madvr folder. It will cause MC to redownload the latest version of madvr available to you upon playback.
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #2 on: September 04, 2015, 01:31:29 pm »

thanks, just tried it,
and then when I opened a video it said that it was fetching required components (good news), however I got the same error message, ditto trying to open the next video
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BryanC

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Re: Please help: just started getting madHCCtrl error
« Reply #3 on: September 04, 2015, 02:05:08 pm »

From googling around it looks more like an OS issue. Apparently you can suppress the error by:

1. Open regedit
2. Locate the following registry entry: Computer\HKEY_LOCAL\MACHINE\SYSTEM\CurrentControlSet\Control\Windows
3. Select ErrorMode. Double-click on it to edit the value, change the value to 2
4. Exit regedit

Source: http://www.sleeter.com/blog/2013/08/fixing-the-there-is-no-disk-in-the-drive-error/
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #4 on: September 04, 2015, 02:23:15 pm »

I've had JRiver for a while, and haven't had this error in the past.
I think the only thing I installed new was VoxCommando w/JRiver plugin -
Also, how can I tell it's using the madHC renderer?
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JimH

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Re: Please help: just started getting madHCCtrl error
« Reply #5 on: September 04, 2015, 02:33:37 pm »

This might be another antivirus problem.
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #6 on: September 04, 2015, 02:41:05 pm »

How can I tell if that's the case/ how can I fix that
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JimH

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Re: Please help: just started getting madHCCtrl error
« Reply #7 on: September 04, 2015, 02:49:15 pm »

Uninstall any antivirus software you use.  That's the only way to know whether it is the cause of the problem.
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #8 on: September 04, 2015, 03:35:34 pm »

though I didn't have this problem before and haven't changed my antivirus s/w
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mattkhan

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Re: Re: Please help: just started getting madHCCtrl error
« Reply #9 on: September 04, 2015, 03:47:30 pm »

though I didn't have this problem before and haven't changed my antivirus s/w
It is a debugging exercise, no more no less. Disable it and if the problem recurs then you have ruled out one possible source of the problem.

A decent AV will auto update btw and madvr has been erroneously labeled as "bad" before so it is worth checking.
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #10 on: September 04, 2015, 03:52:41 pm »

Sure, just wondering -
I just disabled my Webroot antivirus - same problem.
I also tried upgrading jriver to v21 - same issue.
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JimH

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Re: Please help: just started getting madHCCtrl error
« Reply #11 on: September 04, 2015, 04:02:47 pm »

Uninstall the antivirus software.  Disabling it isn't a good test,
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JimH

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Re: Please help: just started getting madHCCtrl error
« Reply #12 on: September 05, 2015, 01:26:26 am »

Here's a list of other problems caused by antivirus software:
http://yabb.jriver.com/interact/index.php?topic=86096.msg588759#msg588759

All were solved by removing or modifying the antivirus software.
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glynor

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Re: Please help: just started getting madHCCtrl error
« Reply #13 on: September 05, 2015, 10:38:32 am »

It is possible that this is caused by an Anti-Virus application, but I'm pretty skeptical.

This error is being thrown, not by any JRiver application, but by Windows in response to a disk scan being done by madVR. MadVR is a third-party rendering plugin used for Red October HQ playback. Errors just like this one are almost always caused by removable disk drives (like camera card readers) that have no media present. This page may help you to solve it:
http://www.sleeter.com/blog/2013/08/fixing-the-there-is-no-disk-in-the-drive-error/

If you are using a camera card reader on your computer, that often doesn't have media loaded, and you are getting these kinds of errors, USBDLM may help you to resolve them. USBDLM will allow camera card readers (and other similar "disk drives") to only show a drive letter in Windows when there is a card actually inserted (and otherwise disables them).  It is a very handy, and free, tool for Windows:
http://www.uwe-sieber.de/usbdlm_e.html

You could also report the error to madshi on his madVR support thread over at Doom9:
http://forum.doom9.org/showthread.php?t=146228
or check his bug tracker for possible clues or resolutions:
http://madvr.bugs.madshi.net/

If you've done any custom configuration to MC's madVR setup, you may want to reset it as well. This can be done by running the restore default settings.bat file found in:
C:\Users\<USERNAME>\AppData\Roaming\J River\Media Center 20\Plugins\madvr
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cgott42

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Re: Please help: just started getting madHCCtrl error
« Reply #14 on: September 06, 2015, 08:57:05 am »

It is possible that this is caused by an Anti-Virus application, but I'm pretty skeptical.

This error is being thrown, not by any JRiver application, but by Windows in response to a disk scan being done by madVR. MadVR is a third-party rendering plugin used for Red October HQ playback. Errors just like this one are almost always caused by removable disk drives (like camera card readers) that have no media present. This page may help you to solve it:
http://www.sleeter.com/blog/2013/08/fixing-the-there-is-no-disk-in-the-drive-error/


BINGO! you nailed it right on the head - I had a USB memory card plugged in.  I unplugged it (don't use much) and VIOLA! thanks!
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