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[kwake]

Hi all, I've had to clear my library and re-import all my audio, photo and video files and getting 3 JRWorker threads crashing after a couple minutes each time I try.

Does anyone know what could be causing this and/or have any tips on how I can resolve it? Is there a way to limit the number of JRWorker threads to 1 to attempt to maintain stability even if it would take longer to complete the import?

Any ideas would be greatly appreciated, thanks in advance.

Kwake

[JimH]

Configure Windows Defender.  Instructions on this board.

Don't run any other antivirus.

What version of MC?

[kwake]

Hi Jim, I'm only running Windows 11 Defender (no 3rd party AV) and my version is MC29 for Windows.

I'm able to import all my audio files (~7000) and video files in a particular videos folder, but it seems to crash only when trying to import my very large 'Pictures' folder (~80 000 pictures and videos). It kicks off and after a couple hundred imported, it all of a sudden crashes on the JRWorker thread(s). Sometimes it crashes so hard that my keyboard and mouse stop responding and I have to reboot the PC, while other times it allows me to click OK on the JRWorker thread error(s) and re-launch MC where the same thing happens again.

I've temporarily had to remove my pictures folder from auto-import because auto-import was kicking off by itself shortly after launching MC and quickly crashing.

It could be only happening on this one PC which is an Intel i7 with a bit of a non-standard memory config of 24 gb. The pictures folder is stored on an SSD drive (non-M2 nVme).

Kwake

[Matt]

You could turn on logging and send a crash report to: logs at jriver.  Maybe it will show us something.  Thanks.

[JimH]

Did you configure Windows Defender?

[kwake]

In the Windows Defender, I have added exclusions for the MC29 and JRWorker executables as well as the entire JRiver folder but I have the same problem.

I'll try and figure out how to collect and send the logs as Matt suggested.

Regards,
Kwake

[kwake]

Crash Log attached. Thanks Matt.

Regards,
Kwake

[Matt]

Crash Log attached. Thanks Matt.

Regards,
Kwake

It unfortunately doesn't have a crash dump.  That's what we need to really investigate.  Try clicking "Report problem" after a crash.