Jack,
I have worked in software development and test.
I REALLY do understand this stuff.
If I signed off on software with function that does not work, not work well, or work intermittently I would be fired.
I understand that YOU TUBE and others do things that cause us grief and this is one.
From a JRiver perspective having to upgrade to another level of fee code to get a function to work that is advertised in the prior release is just not right to me.
If its not working then at least remove it from the interface or at least put in a disclaimer etc...
MC19 works better than MC 18 for sure but its still not 100%.
Customer sat is something you have to deal with when your in the market of selling software....
Its not enough to make me buy something else, its just a bit disappointing for such a great program to have these worts regardless of if its someones else's issue...your showing it as a function to be used.
over and out..
back to testing..
Alex