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Author Topic: Upgrade Questions  (Read 49531 times)

jramos

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Re: Upgrade Questions
« Reply #300 on: October 06, 2018, 07:07:48 am »

Hi Jim

I am currently running MC21 and want to upgrade.  My HT PC on which I run MC21 uses Win 7 and is a 32 bit machine.  I also use MC21 on my Study PC which is 64 bit Win 10.  Can I purchase MC24 and run separate 32 and 64 bit versions with the same registration code?

thanks
Jose
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JimH

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Re: Upgrade Questions
« Reply #301 on: October 06, 2018, 07:17:24 am »

I am currently running MC21 and want to upgrade.  My HT PC on which I run MC21 uses Win 7 and is a 32 bit machine.  I also use MC21 on my Study PC which is 64 bit Win 10.  Can I purchase MC24 and run separate 32 and 64 bit versions with the same registration code?
Yes.  The same license works for either version.
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sebbo76

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Re: Upgrade Questions
« Reply #302 on: October 07, 2018, 12:40:58 pm »

Currently i'm using MC 22 (Master). I would like to upgrade to the newest version. But i only use windows now. Can i upgrade from Master to Windows only? 
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JimH

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Re: Upgrade Questions
« Reply #303 on: October 07, 2018, 12:42:57 pm »

Yes.
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sebbo76

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Re: Upgrade Questions
« Reply #304 on: October 07, 2018, 02:31:35 pm »

Thank you! Bought.  8)
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jramos

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Re: Upgrade Questions
« Reply #305 on: October 07, 2018, 10:51:09 pm »

Yes.  The same license works for either version.

Thanks, I was able to upgrade both PCs successfully
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JazB

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Re: Upgrade Questions
« Reply #306 on: October 08, 2018, 05:45:48 pm »

Before I even try to attempt the update install again I would like to become a tad bit smarter.

How many of these restores do we get?
How do I find out how many restores I have left/wasted?

Thanks for any and all assistance.
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JazB

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Re: Upgrade Questions
« Reply #307 on: October 08, 2018, 05:58:20 pm »

Hello JimH

I really want to make sure this all goes through on the next attempt.

After hitting that link will I need to get another restore license to complete the upgrade?

I've already wasted some on the first session that I tried to do the update. My hunch is that there are a set number of these restores per purchase. Correct?

How many passwords are used on your site?
It seems like there will be one for the 24 update and another that's used for regular sign in.
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JimH

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Re: Upgrade Questions
« Reply #308 on: October 08, 2018, 06:03:30 pm »

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Paweł

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Re: Upgrade Questions
« Reply #309 on: November 05, 2018, 03:48:45 pm »

Hi,
I have upgraded from MC21 to MC24 and payed for it. Checked my account, quote was transferred. MC is upgraded but not registered and 22 days trial period left. What should I do to register ?

regards,
Pawel
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JimH

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Re: Upgrade Questions
« Reply #310 on: November 05, 2018, 04:07:05 pm »

Hi,
I have upgraded from MC21 to MC24 and payed for it. Checked my account, quote was transferred. MC is upgraded but not registered and 22 days trial period left. What should I do to register ?

regards,
Pawel
You need to install MC24 and restore your license.  The instructions are here:

https://wiki.jriver.com/index.php/Restoring_a_License
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Dai Guinness

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Re: Upgrade Questions
« Reply #311 on: December 14, 2018, 05:48:55 am »

Hi,

I recently bought an upgrade from MC23 to MC24 and installed it on my HTPC which runs Windows 10 64 bit.  I also have a laptop using the same OS, with MC23 23.0.104 64 bit.  I tried to install the upgrade on this and couldn't get it to work.  I tried a licence restore to see if that would make any difference, the message says the licence was successfully installed but the program is still showing as MC23.  On the HTPC, everything was automatic once I'd got the install key i.e. it found the libraries, all the artwork and the HD Homerun with the stored channels.

Don't think I'm doing anything wrong but it wouldn't be the first time  ::)
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JimH

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Re: Upgrade Questions
« Reply #312 on: December 14, 2018, 06:45:51 am »

You may need to install MC24.  Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License
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Dai Guinness

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Re: Upgrade Questions
« Reply #313 on: December 14, 2018, 06:54:31 am »

Thanks Jim,

I was checking through the restore info on here and found something weird.  The version I successfully upgraded to MC24 on my HTPC has a given Registration Code which I understand should be permanent and unique to me - the emails from the buy button earlier in the year shows the code.  The version of MC23 on my laptop seems to have a different Registration Code which I discovered when reading through the email from the restore I tried to do last night.  Just to add to the complication, the original upgrade and install key was done on the 30th November so may have come to the end of its 14 day validity last night, but can't be sure.

So I'm not sure what to do now.  Should I install MC24 on the laptop, restore the licence using the Registration Code I know worked in November and get a new MC24 install key, or will this cause confusion with the wrong Reg Code which seems to be stuck on MC23?

I've no idea how I got 2 codes so would welcome a bit of info on this too please?
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JimH

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Re: Upgrade Questions
« Reply #314 on: December 14, 2018, 06:58:28 am »

Install MC24 and then restore your MC24 license, following the instructions above.
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Dai Guinness

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Re: Upgrade Questions
« Reply #315 on: December 14, 2018, 10:57:16 am »

Up and running, thank you Jim.
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hh_22359

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Re: Upgrade Questions
« Reply #316 on: January 06, 2019, 06:40:15 am »

Hi,

I purchased a license upgrade (from MC20). I then downloaded / installed MC23 (last build available from old versions page). The install process completed successfully incl. MC20 library import. MC23, however, does not accept the new license, saying the registration code is only valid for a different version. I know I can easily resolve by installing MC24, but I would prefer to stick with MC23 for the time being.

Any ideas / help?

Regards
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Awesome Donkey

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Re: Upgrade Questions
« Reply #317 on: January 06, 2019, 06:43:22 am »

It won't work for MC23, it'll only work for the latest build of MC24.
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JimH

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Re: Upgrade Questions
« Reply #318 on: January 06, 2019, 07:08:54 am »

You will need the build of MC24 that's on the Download Page here:
https://jriver.com/download.html
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