INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: White screen of death MC29  (Read 1039 times)

gradu8ed

  • Recent member
  • *
  • Posts: 14
White screen of death MC29
« on: April 08, 2023, 07:47:47 pm »

I can't figure out what I've done. Start up and playback are fine but when I hit the stop button for audio/video the screen goes white and gets stuck. The only way to get out is to quit *and sometimes force quit) the escape key makes no difference too. I can pause and go to the next song/show/movie with no problem. I've tried the different keyboard shortcuts to change the view but that doesn't work. I tried a fresh install and that didn't work either.

Help

Matt
Logged
MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72255
  • Where did I put my teeth?
Re: White screen of death MC29
« Reply #1 on: April 09, 2023, 01:09:01 am »

Video driver problem?

Here's a similar problem on Linux that might give you a clue:
https://yabb.jriver.com/interact/index.php/topic,135214.0.html
Logged

gradu8ed

  • Recent member
  • *
  • Posts: 14
Re: White screen of death MC29
« Reply #2 on: May 30, 2023, 03:19:59 pm »

 ?

I've added a log file with the problem repeated three times. JimH suggested that it might be a video driver issue relating to a post regarding the Linux system, I checked that out but I don't think it's relevant. I'm running the Most recent (3 months old) M2 Pro processor with 32GB of ram, so there is no reason to think it's a hardware issue. One thing I didn't originally include was that this problem only occurs on movies and shows, stopping audio tracks works fine.
Logged
MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7697
  • Autumn shade...
Re: White screen of death MC29
« Reply #3 on: May 30, 2023, 04:15:19 pm »

You might try MC31 and see if the issue was fixed in a later version. Also probably a good idea to double check permissions for MC (making sure it has the screen recording permission at least). You can read Bob's post about the permissions MC needs here: https://yabb.jriver.com/interact/index.php/topic,134228.0.html
Logged
I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04.1 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

bob

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 13780
Re: White screen of death MC29
« Reply #4 on: May 30, 2023, 05:37:59 pm »

Try the MC31 trial first. It's possible this is a solved issue.
Backup your library in MC29 and restore it in MC31.
Logged

gradu8ed

  • Recent member
  • *
  • Posts: 14
Re: White screen of death MC29
« Reply #5 on: May 30, 2023, 06:26:24 pm »

 ;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt
Logged
MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

bob

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 13780
Re: White screen of death MC29
« Reply #6 on: May 30, 2023, 08:14:33 pm »

;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt
Great, good to hear.
I'd guess what MC needs it for in that situation is to save the pre-video screen and restore it after the video ends.
Logged
Pages: [1]   Go Up