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Author Topic: MC20 is sluggish, freeze-ups  (Read 16335 times)

JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #50 on: November 30, 2014, 03:40:08 pm »

Take a look through the "Weird Problems" thread.  There is a link in my signature.

Did anything change recently?
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maid

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Re: MC20 is sluggish, freeze-ups
« Reply #51 on: December 11, 2014, 12:39:09 am »

Since upgrading to 20 I have constant freezeups through the network and I have to kill the program
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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #52 on: December 13, 2014, 06:45:49 am »

Posted:
1- Library
2- Log File
3- Benchmark File
4- MC Reporter results (below)

So, Matt, Jim, Glynor, somebody . . . . . . HELP




Library
    Total files: 795626
    Audio files: 647438
    Image files: 143852
    Video files: 3467
    Other files: 869
Processing
    Thumbnails built: 0% (567 of 795626)
    Audio analyzed: 100% (650805 of 650905)
Background Tools Running
    No tools currently running
Power
    Playback (disable automatic sleep)
Media Center
    Version: 20.0.48
    Install path: C:\Program Files (x86)\J River\Media Center 20\
    Interface plug-ins: Interface Plugins: TiVo Server (disabled, not running), Sleep Timer (running)
    JRMark: 3006 (version 20.0.41)
    Memory used: 173 MB memory
    Handles used: 454 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 8.6 GB
        Total Memory: 11.9 GB
    Operating System
        Microsoft Windows 8 64-bit
    Audio inputs and outputs
        Microphone (Realtek High Definition Audio) (driver 6.3.9600.16384)
        Speaker/HP (Realtek High Definition Audio) (driver 6.3.9600.16384)
        Stereo Mix (Realtek High Definition Audio) (driver 6.3.9600.16384)
    Battery
        Microsoft AC Adapter (driver 6.3.9600.16384)
        Microsoft ACPI-Compliant Control Method Battery (driver 6.3.9600.16384)
    Bluetooth
        Intel(R) Wireless Bluetooth(R) 4.0 (driver 17.0.1407.2)
    CDROM
        hp DVDRW  DU8A5SHL (driver 6.3.9600.16384)
    Computer
        ACPI x64-based PC (driver 6.3.9600.16384)
    DiskDrive
        TOSHIBA MQ01ABD100 (driver 6.3.9600.16384)
    Display
        Intel(R) HD Graphics 4600 (driver 10.18.10.3574)
    hdc
        Intel(R) 8 Series Chipset Family SATA AHCI Controller (driver 12.8.9.1000)
    HIDClass
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant device (driver 6.3.9600.17041)
        HID-compliant system controller (driver 6.3.9600.17041)
        HID-compliant touch screen (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant wireless radio controls (driver 6.3.9600.17041)
        HP Wireless Button Driver (driver 1.0.7.1)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (Logitech Download Assistant) (driver 1.10.77.0)
    Image
        HP Truevision HD (driver 6.3.9600.17217)
    Keyboard
        HID Keyboard Device (driver 6.3.9600.17480)
        Standard PS/2 Keyboard (driver 6.3.9600.17480)
    MEDIA
        CyberLink WebCam Virtual Driver (driver 1.0.27893.6128)
        JRiver Media Center 20 (driver 20.0.48.0)
        Realtek High Definition Audio (driver 6.0.1.7231)
    Monitor
        Generic PnP Monitor (driver 6.3.9600.16384)
    Mouse
        HID-compliant mouse (driver 6.3.9600.17480)
        Synaptics SMBus TouchPad (driver 18.1.5.2)
    Net
        Intel(R) Dual Band Wireless-AC 7260 (driver 17.1.0.19)
        Realtek PCIe GBE Family Controller (driver 8.32.508.2014)
    Print queues
        Fax (driver 6.3.9600.16384)
        HP ePrint (driver 6.3.9600.16384)
        Microsoft XPS Document Writer (driver 6.3.9600.16384)
        PDF Architect 2 (driver 6.3.9600.16384)
        PDFCreator (driver 6.3.9600.16384)
        Root Print Queue (driver 6.3.9600.16384)
    Processor
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (driver 6.3.9600.16384)
    SCSIAdapter
        Microsoft Storage Spaces Controller (driver 6.3.9600.17415)
    Software devices
        Microsoft Device Association Root Enumerator (driver 6.3.9600.16384)
        Microsoft IPv4 IPv6 Transition Adapter Bus (driver 6.3.9600.16384)
    System
        ACPI Fixed Feature Button (driver 6.3.9600.17238)
        ACPI Lid (driver 6.3.9600.17238)
        ACPI Power Button (driver 6.3.9600.17238)
        ACPI Thermal Zone (driver 6.3.9600.17238)
        ACPI Wake Alarm (driver 6.3.9600.16384)
        Composite Bus Enumerator (driver 6.3.9600.16384)
        Direct memory access controller (driver 6.3.9600.17238)
        High Definition Audio Controller (driver 6.3.9600.17238)
        High precision event timer (driver 6.3.9600.17238)
        HP Mobile Data Protection Sensor (driver 6.0.6.1)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #2 - 8C12 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14 (driver 9.4.0.1023)
        Intel(R) 82802 Firmware Hub Device (driver 6.3.9600.17238)
        Intel(R) HM87 LPC Controller - 8C4B (driver 9.4.0.1023)
        Intel(R) Management Engine Interface
        Intel(R) Smart Connect Technology Device (driver 1.0.8.0)
        Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor DRAM Controller - 0C04 (driver 9.4.0.1023)
        IWD Bus Enumerator (driver 4.5.52.0)
        Microsoft ACPI-Compliant Embedded Controller (driver 6.3.9600.17238)
        Microsoft ACPI-Compliant System (driver 6.3.9600.17393)
        Microsoft Basic Display Driver (driver 6.3.9600.16384)
        Microsoft Basic Render Driver (driver 6.3.9600.17031)
        Microsoft System Management BIOS Driver (driver 6.3.9600.16384)
        Microsoft Virtual Drive Enumerator (driver 6.3.9600.16384)
        Microsoft Windows Management Interface for ACPI (driver 6.3.9600.16384)
        Motherboard resources (driver 6.3.9600.17238)
        Motherboard resources (driver 6.3.9600.17238)
        Motherboard resources (driver 6.3.9600.17238)
        Motherboard resources (driver 6.3.9600.17238)
        NDIS Virtual Network Adapter Enumerator (driver 6.3.9600.16384)
        Netgear NetUSB MasterBus (driver 1.83.35.0)
        Numeric data processor (driver 6.3.9600.17238)
        PCI Express Root Complex (driver 6.3.9600.17238)
        Plug and Play Software Device Enumerator (driver 6.3.9600.17415)
        Programmable interrupt controller (driver 6.3.9600.17238)
        Remote Desktop Device Redirector Bus (driver 6.3.9600.16384)
        Synaptics SMBus Driver (driver 18.1.5.2)
        System CMOS/real time clock (driver 6.3.9600.17238)
        System timer (driver 6.3.9600.17238)
        UMBus Root Bus Enumerator (driver 6.3.9600.16384)
        Volume Manager (driver 6.3.9600.16384)
    USB
        Generic USB Hub (driver 6.3.9600.17238)
        Generic USB Hub (driver 6.3.9600.17238)
        Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 (driver 6.3.9600.17238)
        Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D (driver 6.3.9600.17238)
        Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) (driver 6.3.9600.17393)
        USB Composite Device (driver 6.3.9600.17238)
        USB Composite Device (driver 6.3.9600.17238)
        USB Root Hub (driver 6.3.9600.17238)
        USB Root Hub (driver 6.3.9600.17238)
        USB Root Hub (xHCI) (driver 6.3.9600.17396)
    VolumeSnapshot
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #53 on: December 13, 2014, 06:57:07 am »

There's nothing I see that seems out of the ordinary.  But what about this?

Quote
CyberLink WebCam Virtual Driver (driver 1.0.27893.6128)

Try setting up a test library and only import a few files, then more, etc.  See where the problem begins.  Do audio first, then photos, then videos.

It might be drive related.  It could be anywhere.
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maid

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Re: MC20 is sluggish, freeze-ups
« Reply #54 on: December 13, 2014, 04:44:52 pm »

Hi guys,

This may need to go into the weird section.

I was having freeze ups every time I did anything through the network but we recently changed the sound card and no more freeze ups.

Perhaps it was the settings on the sound side??
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #55 on: December 13, 2014, 05:18:37 pm »

Hi guys,

This may need to go into the weird section.

I was having freeze ups every time I did anything through the network but we recently changed the sound card and no more freeze ups.

Perhaps it was the settings on the sound side??
That would probably be a sound card driver.  What card was it?  How was it set?  ASIO?
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maid

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Re: MC20 is sluggish, freeze-ups
« Reply #56 on: December 13, 2014, 06:51:04 pm »

Nvidia card was gt9500 now gtx460
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godt

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Re: MC20 is sluggish, freeze-ups
« Reply #57 on: December 13, 2014, 08:37:12 pm »

I have had the same experience. Really sluggish UI to the extent that I would assume it frozen. I reverted to 20.41, and all is well. Not sure of the implications, if any, but it works.

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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #58 on: December 20, 2014, 09:29:06 am »

There's nothing I see that seems out of the ordinary.  But what about this?

Try setting up a test library and only import a few files, then more, etc.  See where the problem begins.  Do audio first, then photos, then videos.

It might be drive related.  It could be anywhere.


Interestingly, If I perform the same operations on the same files on the same drive in the same PC using MC19 with a copy of the same library instead of MC20, I do not experience these issues.
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aguirre981

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Re: MC20 is sluggish, freeze-ups
« Reply #59 on: December 20, 2014, 01:00:46 pm »

I also had the same problem with versions after 20.47, included the last one (20.50).
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #60 on: December 20, 2014, 01:47:03 pm »

Did you set up a new, test library?
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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #61 on: December 20, 2014, 01:55:26 pm »

Did you set up a new, test library?

Yes, it worked fine . . . as a new fairly empty library, but I have not had the time to recreate the old one step-by-step as you suggested. I have a life to deal with outside of MC so this has not been my highest priority as of late.

Instead in the meantime I reverted to MC19 and VIOLA! Seems that pretty much resolved my problem as far as I have seen thus far.

Everything the same except MC19 instead of MC20.
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phusis

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Re: MC20 is sluggish, freeze-ups
« Reply #62 on: December 21, 2014, 05:02:50 am »

Regarding MC being "sluggish:"

Since build 0.48 any action taken ved JRiver takes seconds to respond - it's extremely annoying. Revert to build 0.47 or prior and actions are again immediately responded to.

Nothing has changed in my setup during this time, so I'd assume it to be some matter within MC..
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godt

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Re: MC20 is sluggish, freeze-ups
« Reply #63 on: January 10, 2015, 07:21:51 pm »

I've come back to this - I've installed most versions since 41 only to revert to 41 on finding the said sluggishness evident. Just installed 54, and the same behaviour was evident. I set up a new library and opened it in both 54 and then 41. This did nothing to affect the sluggishness. I attempted to create a log file, but when I repeat an action which makes the sluggishness evident, there is no event logged.

What is interesting is that people find different versions free of sluggishness - me 41, another 47, and so on. This would seem to suggest that the problem lies outside MC, but it isn't obvious to me where to look.
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #64 on: January 11, 2015, 02:46:13 am »

Could be "security" software.
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phusis

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Re: MC20 is sluggish, freeze-ups
« Reply #65 on: January 13, 2015, 07:18:39 pm »

Could be "security" software.

?? Nothing has changed on my HTPC for almost a year now (I use no "security" software, firewall etc.), but every build post 0.47 has the same sluggish behavior where commands on and off take seconds to respond. It's truly annoying as hell as it interups the flow of using this program, and I've never experienced this behavior with MC before. For this reason I'm still going with 0.47, but naturally would prefer to implement later upgrades (which is why I've continued to pay for every new MC iteration in the first place..).
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #66 on: January 14, 2015, 05:52:12 am »

Mojave reported a problem yesterday that he believes was caused by MC19 also running and autoimporting.  Could that be your problem too?
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Llannis

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Re: MC20 is sluggish, freeze-ups
« Reply #67 on: January 14, 2015, 06:45:39 am »

I have this problem at my portable installation of MC. MC 20.0.047 works fine, but every version after 47 doesn't work for me. I don't use firewall or any other security software and windows security is off. I have windows 8.1, but the problems persists at any other pc (Its the portable version so I check it at different windows versions as well.

The non-portable installation works fine (currently using .55 version).

ps. I don't know what HTPC is...
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CountryBumkin

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Re: MC20 is sluggish, freeze-ups
« Reply #68 on: January 14, 2015, 07:03:50 am »

ps. I don't know what HTPC is...

HTPC means "Home Theater Personal Computer" - which is basically any computer with some software, like Media Center, that is used for storing/playing movies and music and such.
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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #69 on: January 14, 2015, 08:59:30 am »

I took your advice/suggestion and tried creating a fresh library (new, empty library from scratch) and imported ONLY local files [Library only contains approx. 24k files].

I am still seeing the same issues.

crashing and/or freezing when applying/saving cover art, when tagging, when navigating views or the Explorer section, and now a new issue of freezing up upon opening the program (last thing I see is "Analyzing Devices" then the interface opens whited-out).

I have submitted logs, libraries, etc . . . . so, what now?
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #70 on: January 14, 2015, 09:10:50 am »

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phusis

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Re: MC20 is sluggish, freeze-ups
« Reply #71 on: January 14, 2015, 05:51:40 pm »

Mojave reported a problem yesterday that he believes was caused by MC19 also running and autoimporting.  Could that be your problem too?

Jim,

Thanks for replying.

Hmm, could that be it - without MC19 actually being "activated" (i.e.: without being used for playback or the likes, just "sitting dormant" as an install)? I  mean, I never uninstalled MC19 after buying MC20, so maybe I should try that..

EDIT: It appears I'd forgotten; MC19 was uninstalled some months ago..

I've initially enabled 'Media Server' in Start Up in conjunction with using JRemote. Don't know if this the cause of the problem.
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Arindelle

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Re: MC20 is sluggish, freeze-ups
« Reply #72 on: January 15, 2015, 10:42:02 am »

I just took a look at AoXo's log file that was posted a while back already ....

I noticed a couple of things ... a bunch of plugins are being called, autoimport is on and it is analyzing files on import. IMO whether you have a large library or even a medium sized one say over 80k files you should not be analyzing things on import especially if they are video or high res files

certain views (790 k records almost) are taking almost 6 seconds for just the "array" to complete  -- the biggest view I have, with some regex is 110K, that is loading in less than 600 msecs and you are running an i7 (I'm running a slightly faster, but i5 machine ....

There were I believe some things changed in autoimport regarding cue files in the 40's  ... now if you don't use cue files that should not affect anything, so maybe by process of deduction this can be figured out.
Have all of you tried  :

Turning off autoimport to run in the background ?
Launching without third party plugins old skins?
Turning off auto-sync with server from a client?
Turn off TV services? (lots of changes to that part of JRiver recently)
Turning off the memory playback option?

BTW ... Do you have multiple machines launching mediaserver on your networks?

Now I have neither the expertise nor any logical explanation as to why MC ran fast before and now it is sluggish. Matt can confirm but I am guessing that  something was changed in autoimport to correct the cue file problem .. autoimport is going to slow things down depending on how it is configured. I'd be interested in see a log without autoimport on and with autoimport on but with no analysis or tagging options going on in the background

Anyways just my 2 cents so take with a proverbial grain of salt :)




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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #73 on: January 15, 2015, 11:31:11 am »

Actually the first thing I do when installing MC on a machine is to turn OFF auto import.
The analyze files on import should only affect new files as my entire library has been analyzed prior. And again I am not complaining of issues on Importing, but rather on navigating and tagging and most of the tagging takes place in the Explorer view showing the folder where the files reside.
The only plugin I use is the sleep timer and it is not in use when I am having issues. Does the program 'call' it always or just when in use?
I do not use Cue files or even have any in my library of music folders.
No server or clients in use, although I have at times used Gizmo . . . and I have tried turning off the 'Media Network' feature entirely but saw no improvement.
I have no TV card and the TV feature is turned off in Options. I have even tried disabling Video, Images, TV, Media Server, etc in the feature options too with no improvement.
Do skins effect performance? I wouldn't think so as they should only be seen by the program when you chose to load one, thereafter it should be the only one the program 'sees'.

I do use Memory Playback but will try changing that setting.

I do have a few views that show the entire library, but those are not used as 'working' libraries, only when I need to seek out an album to see if I already have it or not. Would this effecct performance when these views are not in use?

I am glad someone finally responded to my log submission. I will try the one or two items pointed out that apply. Thanks!
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Arindelle

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Re: MC20 is sluggish, freeze-ups
« Reply #74 on: January 16, 2015, 10:33:31 am »

@Aoxo

Just remember that autoimporting is watching folders too .. I did see your file analysis running .. at the very least do analysis manually and not through autoimport ... if it doesn't finish on actuall import, it could be  slowly analysing video files in the background for example. That takes a lot of resources.

One of your views takes 6 seconds to load, but as you said that should not happen all the time once it is up it is up (might be an issue if you use tabs and have a lot of them open, but I doubt it.)

Anyways if you are not on a network, and you are running an i7 with a 4600 graphics chip, I'd bet on it being outside of MC (although I don't get why it would be normal in version 19). Maybe you excluded certain 19 files in your AV and didn't do that in version 20?  Misght want to look at what task are running ... otherwise I'm really not sure what I would try if you have already checked your drivers and things, as I did not find any hangs or major file loopings in your file. Might want to clear it and turn it back on to have a new shorter one though.
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godt

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Re: MC20 is sluggish, freeze-ups
« Reply #75 on: January 21, 2015, 09:57:09 pm »

Could be "security" software.

I turned it all off - Avast security suite - and started MC, and lag is still there. Rebooted a few times and checked with different MC links, but lag persists. Even with closing down MC, there is a lag.
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AoXoMoXoA

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Re: MC20 is sluggish, freeze-ups
« Reply #76 on: January 22, 2015, 06:52:17 am »

@Aoxo

Just remember that autoimporting is watching folders too ..

Actually the first thing I do when installing MC on a machine is to turn OFF auto import.
thus it is not watching anything (unless it is defective)
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JimH

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Re: MC20 is sluggish, freeze-ups
« Reply #77 on: January 22, 2015, 07:16:51 am »

godt,
Unplug any devices not in use.  Turn off auto import.

If it is Avast, you will need to uninstall it.  Disabling it may not be enough.
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daveman

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Re: MC20 is sluggish, freeze-ups
« Reply #78 on: January 22, 2015, 08:29:26 am »

I also use avast and have sluggish behaviour.  I will uninstall avast and report back

Dave
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godt

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Re: MC20 is sluggish, freeze-ups
« Reply #79 on: January 24, 2015, 10:55:59 pm »


Unplug any devices not in use.  Turn off auto import.

If it is Avast, you will need to uninstall it.  Disabling it may not be enough.

Auto import is off. No devices attached. I completely removed Avast, rebooted, installed #62, and get the same sluggishness, but only with MC. Having restored #41, no signs of sluggishness at all. I also completely removed Chrome, which occasionally exhibits bad behaviour, but that had no effect.

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endorka

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Re: MC20 is sluggish, freeze-ups
« Reply #80 on: January 25, 2015, 12:23:57 pm »

Similar behaviour happening here.

- I installed version 20.0.47 on my Windows 7 64 bit machine to try out the software.

- I liked it, so as the end of the evaluation period approached I bought the master licence.

- I bought it with PayPal, which doesn't activate version 20.0.47. Advice was to upgrade to current version, which I did, and the registration was active, but the user interface is sluggish and unresponsive to the point of unusability.

I reverted to 20.0.47 and everything is working fine again, but it is still unregistered, and will expire in 2 days, so neither version will work.

Jennifer
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Hendrik

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Re: MC20 is sluggish, freeze-ups
« Reply #81 on: January 25, 2015, 04:31:19 pm »

Unfortunately, the Master License does not work on versions before 20.0.59 or so.

But before your trial expires, maybe you help us help you and test this version?
http://files.jriver.com/mediacenter/channels/v20/latest/MediaCenter200048.exe

It won't allow your master license to be used yet, but if you can let us know if the performance problem you encountered with the latest version also appears in that version, it'll greatly help us in fixing it as quickly as possible, so that you can get a working version again!

Please also see this thread for further discussion on the recent performance problems:
http://yabb.jriver.com/interact/index.php?topic=95042.0
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endorka

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Re: MC20 is sluggish, freeze-ups
« Reply #82 on: January 26, 2015, 01:23:11 am »

Thank you for your reply Hendrik.

I have installed the version you requested, and it has the performance problem.

Jennifer
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Hendrik

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Re: MC20 is sluggish, freeze-ups
« Reply #83 on: January 26, 2015, 02:23:51 pm »

Please check this post:
http://yabb.jriver.com/interact/index.php?topic=95042.msg655088#msg655088

There is a new version posted which should resolve the recent performance problems. Sorry for the trouble.
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endorka

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Re: MC20 is sluggish, freeze-ups
« Reply #84 on: January 26, 2015, 04:07:00 pm »

All working now, thanks for the excellent support :-)

Jennifer
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godt

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Re: MC20 is sluggish, freeze-ups
« Reply #85 on: January 26, 2015, 04:10:40 pm »

Yes. Works fine for me. Thanks for your efforts.
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