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Author Topic: Cannot load program on Windows 10 [Solved]  (Read 3761 times)

rbrsddn

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Cannot load program on Windows 10 [Solved]
« on: August 04, 2017, 02:26:47 pm »

   Hello, I've tried searching, but can't find a topic relevant to my issue. When I click on run MC on my PC running Windows 10, the box starts jittering, and I have to use Task Manager to stop the process. I haven't been able to use Mc for a few months now. Has anyone else had this issue, and know a way to solve it? TIA.
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JimH

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Re: Cannot load program on Windows 10
« Reply #1 on: August 04, 2017, 02:32:38 pm »

Could be an antivirus problem.
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CountryBumkin

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Re: Cannot load program on Windows 10
« Reply #2 on: August 04, 2017, 03:44:16 pm »

Reinstall MC over the current version. One of the current MC files may have gone rogue.
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rbrsddn

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Re: Cannot load program on Windows 10
« Reply #3 on: August 05, 2017, 09:29:36 am »

    I tried installing with the AV turned off. Same issue... Is there a 64 Bit version? I will try a few other things, and report back if I have any issues. Thanks.
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JimH

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Re: Cannot load program on Windows 10
« Reply #4 on: August 05, 2017, 09:36:59 am »

Turning off AV may not be enough.  Uninstall it.

No 64 bit version, but the 32 bit version works fine on 64 bit machines.
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rbrsddn

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Re: Cannot load program on Windows 10
« Reply #5 on: October 03, 2017, 08:12:05 pm »

  Hi, I've kind of put it o  the back burner... My wife tole me she missed using the program, so I tried installing again.. Still get the jitters when I hit run, and when I use ctrl alt delete, it says program not responding... I've used Revo Uninstaller to remove all remnants, and it still won't run Any more ideas? Miss my MC!
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JimH

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Re: Cannot load program on Windows 10
« Reply #6 on: October 03, 2017, 08:15:56 pm »

Did you uninstall the antivirus software?  Something is preventing MC from installing.
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Spike1000

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Re: Cannot load program on Windows 10
« Reply #7 on: October 04, 2017, 03:17:38 am »

A bit of a guess. . . MC may be running the 'create thumbnails' task when it starts and you may not have given it the chance to finish, so next time it starts it continues to run the task as it hasn't completed as yet.. .  Try leaving MC to run, say overnight, and see if it starts to act normally.

Help | System Info... will show any tasks that are currently running that may affect the user interface. . .

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fester61

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Re: Cannot load program on Windows 10
« Reply #8 on: October 04, 2017, 06:33:02 am »

I'm having problems loading 64bit MC on Windows 10 my problem is that Kaspersky endpoint security is identifying the install (media center 23.exe) as a Trojan or doing Trojan type things.
Any ideas?
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JimH

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Re: Cannot load program on Windows 10
« Reply #9 on: October 04, 2017, 06:57:03 am »

Uninstall Kaspersky or try telling Kaspersky to allow MC to install. 

Please report the problem to Kaspersky.  Google "false positive kaspersky".
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rbrsddn

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Re: Cannot load program on Windows 10
« Reply #10 on: October 07, 2017, 09:13:12 pm »

Did you uninstall the antivirus software?  Something is preventing MC from installing.

 Thanks Jim, installing 101.. Senior moments(s)! Turned off Norton, and we're back in business... Keep up the good work!
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