Topic: MC26 crash after last update (Read 3173 times)

andy_0702 · « **on:** August 17, 2020, 06:41:37 am »

hello,
i have problem with MC for few years now... it happen often that MC crash during playback.
It happen even though there is no other activity on my windows comp but only music playing...
I had that problem also with older versions of jriver MC (24 and 25). i had that problem from time to time...
but after yesterday's update MC crush on every song ?! I have full master licence and running windows 10 with all updates.
Error message is "Media center is not responding" from windows, in MC i can click some options but no music playing...
sometimes i can change song on my playlist but no music is coming out.

So on my i7 laptop witch is used only for music i have constant crush....

Any help is appreciated because after 4 years of using jriver i am on the way to make uninstall no meter i paid many licences...

regards....

tij · « **Reply #1 on:** August 17, 2020, 07:35:25 am »

Are you using any Antivirus?

If you using Windows Defender read this https://yabb.jriver.com/interact/index.php/topic,114101.0.html

JimH · « **Reply #2 on:** August 17, 2020, 07:52:16 am »

You could try this thread:
https://yabb.jriver.com/interact/index.php/topic,126493.0.html

andy_0702 · « **Reply #3 on:** August 17, 2020, 08:18:13 am »

thank you guys i will try it for sure...

regards...

andy_0702 · « **Reply #4 on:** August 17, 2020, 11:14:39 am »

Quote from: tij on August 17, 2020, 07:35:25 am

Are you using any Antivirus?

If you using Windows Defender read this https://yabb.jriver.com/interact/index.php/topic,114101.0.html

ok, i tried to exclude folders with MC26 and library from defender and it still crashes. ok not on almost every song like before. but still very annoying ....
Also turned off defender real time protection and one another option but it crashed. and it is not that crash when i try to combine some play list but one album playing only.

tij · « **Reply #5 on:** August 17, 2020, 01:16:56 pm »

Did you add MC executables to exclusion list like that guide instructed.

andy_0702 · « **Reply #6 on:** August 17, 2020, 01:59:18 pm »

Quote from: tij on August 17, 2020, 01:16:56 pm

Did you add MC executables to exclusion list like that guide instructed.

yes i did add two folders and most of exe files...
now running MC for about 1 hour with defender turned off and no crash so far...

andy_0702 · « **Reply #7 on:** August 18, 2020, 03:13:42 pm »

ok , so just a small update.
with defender turned off MC didn't crash today for ca. 2 hours.
But it crashed when screensaver was turned after 2 hours, and once after playlist was finished.
So for me to be honest this last update is step backward- i get only problems.
furthermore when i think about MC25 and MC26 with last update i am sorry i bought MC26.

thanks for help

JimH · « **Reply #8 on:** August 18, 2020, 03:16:48 pm »

Your Windows Defender configuration is probably still not right.

andy_0702 · « **Reply #9 on:** August 18, 2020, 03:55:45 pm »

Quote from: JimH on August 18, 2020, 03:16:48 pm

Your Windows Defender configuration is probably still not right.

latest update... MC26 crashed again during playback.
And even my defender is turned off completely it still crashes after 2 and half hours...

regards...

JimH · « **Reply #10 on:** August 18, 2020, 04:21:01 pm »

Did you try what I recommended above?

https://yabb.jriver.com/interact/index.php/topic,126493.0.html

andy_0702 · « **Reply #11 on:** August 18, 2020, 04:55:45 pm »

yes i did. ,my files are on the same comp.
no NAS. MC26 last update. Defender is turned off.
win 10 ultimate last update.
When it crash it is no matter of file because after restart same song is played ok.
all drivers updated.
auto-import off...

all started two days a go when i started and updated MC26 after my vacation.

JimH · « **Reply #12 on:** August 18, 2020, 05:01:03 pm »

You can't turn Windows Defender off. It will come back. You must configure it. Please read the thread. It's on this board.

andy_0702 · « **Reply #13 on:** August 19, 2020, 10:27:48 am »

Quote from: JimH on August 18, 2020, 05:01:03 pm

You can't turn Windows Defender off. It will come back. You must configure it. Please read the thread. It's on this board.

ok , i did all steps, also i exclude file types and even files for media server and media network although i don't use it.
i made reboot as it was written. so this time all files from list and complete procedure. and after 45minutes crash.

JimH · « **Reply #14 on:** August 19, 2020, 11:16:45 am »

What audio output are you using? Try Direct Sound.

andy_0702 · « **Reply #15 on:** August 19, 2020, 03:02:34 pm »

well,
i am using recommended settings for my DAC (ayre codex) and that is TUSBAudio Audio Driver [ASIO].
And i had installed ayre driver for that...
So using some standard output will lead to degradation of sound... it is like telling me to listen on my laptop soundcard.
What i would like to know and get answer from you is: what change in last update can cause such issues with stability ?
without updated i had one crush in 10 days of listening.. now i have 10 crushes per day ... same comp ... same settings...
now you tell me to go and change almost every option and settings...

JimH · « **Reply #16 on:** August 19, 2020, 03:14:32 pm »

TRY Direct Sound. It could be a problem with ASIO. Uninstall the ASIO driver.

Try MC 32 bit.

All just to test.

andy_0702 · « **Reply #17 on:** August 19, 2020, 03:44:42 pm »

two days i am trying all your ideas and changing all options and no solution.
and almost all was fine until last update.
now you say that i should try different output and uninstall recommended driver ,and also try 32bit version ?

64bits worked for me ok few years why should i downgrade ?

i don't have so much time to try all your ideas.
i bought your product -master licence for MC24, MC25 and MC26, and i didn't use freeware in order to avoid problems and enjoy in music.
now i should be beta tester for jriver. why don't you implement crash log and normal customer support.
most of your customers are using jriver for hi-fi, and we don't need lot's of mambo-jambo options.
what we need is core program but to work fluently. you remind me on winamp and nero with your program.
soon it will be possible to do anything with it but no core function will work ok.
that is IMHO,
regards.

BigSpider · « **Reply #18 on:** August 19, 2020, 03:56:37 pm »

Strangely enough I have been using MC26 without any such problems which might indicate that there is something on your setup which is interfering with MC's normal function - but what that could be is anyone's guess. You might try uninstalling MC26 and then reinstalling it.

andy_0702 · « **Reply #19 on:** August 19, 2020, 04:00:16 pm »

Quote from: BigSpider on August 19, 2020, 03:56:37 pm

Strangely enough I have been using MC26 without any such problems which might indicate that there is something on your setup which is interfering with MC's normal function - but what that could be is anyone's guess.

i understand your point. but i only using laptop for music. only update windows and jriver. no additional software. except drivers off course. i don't have outlook or office...
and all work more or less ok until last udate. after that mess.

BigSpider · « **Reply #20 on:** August 19, 2020, 04:01:27 pm »

You could reinstall the previous version of MC26 which worked for you.

andy_0702 · « **Reply #21 on:** August 19, 2020, 04:09:58 pm »

Quote from: BigSpider on August 19, 2020, 04:01:27 pm

You could reinstall the previous version of MC26 which worked for you.

i want to remove update. MC25 is outdated now. but ok, if nothing work i will uninstall jriver and that is it.

JimH · « **Reply #22 on:** August 19, 2020, 04:14:44 pm »

Quote from: andy_0702 on August 19, 2020, 03:44:42 pm

now you say that i should try different output and uninstall recommended driver ,and also try 32bit version ?

64bits worked for me ok few years why should i downgrade ?

Because it seems to be not working with your driver. Those tests would just take a few minutes.

BigSpider · « **Reply #23 on:** August 19, 2020, 04:16:29 pm »

Just reinstal the version of MC26 which worked for you before the last update. By the way you haven't said which version of MC26 you are using at the moment.

andy_0702 · « **Reply #24 on:** August 19, 2020, 04:19:42 pm »

i am using last stable version found on update channel ... 26.0.103 (64bit)

BigSpider · « **Reply #25 on:** August 19, 2020, 04:22:24 pm »

Well first try updating to the latest version of mc which is 106 found at the top of this page. If that doesn't help then reinstall the version of mc which did work for you.
https://yabb.jriver.com/interact/index.php/topic,126491.0.html

JimH · « **Reply #26 on:** August 19, 2020, 04:37:13 pm »

If you're unwilling to try what I suggested, I will lock this thread.

The Direct Sound test would take you just a minute. It would tell us that the ASIO driver is likely to be the cause. The 32 bit version might work with that driver.

andy_0702 · « **Reply #27 on:** August 20, 2020, 02:33:30 pm »

Quote from: JimH on August 19, 2020, 04:37:13 pm

If you're unwilling to try what I suggested, I will lock this thread.

The Direct Sound test would take you just a minute. It would tell us that the ASIO driver is likely to be the cause. The 32 bit version might work with that driver.

i tried with Direct Sound and there was no crash for few hours now.

JimH · « **Reply #28 on:** August 20, 2020, 02:46:40 pm »

That suggests that the problem is with the ASIO driver. You could also try WASAPI. It will probably work.

If you want to use ASIO, the 32 bit version of MC might work with it. The driver is probably 32 bit.

You're getting somewhere now.

andy_0702 · « **Reply #29 on:** August 20, 2020, 03:32:29 pm »

i tried WASAPI. crushed.

dtc · « **Reply #30 on:** August 20, 2020, 04:08:11 pm »

The USB driver on the Ayre website (4.67) certainly looks like it is 64 bit. Several folder names and files have 64 in their name. If that is the driver you are using, it is probably 64 bit.

JimH · « **Reply #31 on:** August 20, 2020, 04:13:03 pm »

Try uninstalling the ASIO driver.

andy_0702 · « **Reply #32 on:** August 21, 2020, 12:53:26 am »

Quote from: dtc on August 20, 2020, 04:08:11 pm

The USB driver on the Ayre website (4.67) certainly looks like it is 64 bit. Several folder names and files have 64 in their name. If that is the driver you are using, it is probably 64 bit.

yes i took a driver from a ayre website... some time ago...

dtc · « **Reply #33 on:** August 21, 2020, 10:47:58 am »

Quote from: andy_0702 on August 21, 2020, 12:53:26 am

yes i took a driver from a ayre website... some time ago...

4.67? That is the current one.

andy_0702 · « **Reply #34 on:** August 21, 2020, 02:17:38 pm »

Quote from: dtc on August 21, 2020, 10:47:58 am

4.67? That is the current one.

i reinstalled driver with current one... 4.67. i will test it now.

andy_0702 · « **Reply #35 on:** August 22, 2020, 10:11:05 am »

hi,
with new asio driver (of course uninstall old first) i still have problems... Now in short time i test it i get two times message that file is not supported by my hardware - 2 channel 44.1 what is not true.
after i exit jriver MC and start it again file is playing ok.

andy_0702 · « **Reply #36 on:** August 22, 2020, 12:50:08 pm »

i updated also to latest mc26 version (106) but now i have problem with not supported formats by my hardware. i get this pop-up's every few songs even with lowest file resolution (44.1) .

andy_0702 · « **Reply #37 on:** August 27, 2020, 03:01:01 pm »

moderator or administrator can close this thread...
since it is obvious that my problem will not will be solved ....

i tried all you developers, beta tester and testers suggested to me but no problem solved.

all your suggestions create new problems...

JimH · « **Reply #38 on:** August 27, 2020, 03:45:13 pm »

I believe you have a driver problem. Try uninstalling it, rebooting and using Direct Sound. If that works, try WASAPI. If those don't work, you may have other hardware problems.

If MC says the device doesn't work at 44.1 Khz, then try using DSP Studio > Output Settings to resample to 48 Khz. Just to test.

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Author Topic: MC26 crash after last update (Read 3173 times)