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[JimH]

How To Purchase an Upgrade License
Please read these instructions.

Download and Install The New Version
MC32 is at the top of this board.  It's also on the Download Page.

Find Your License and Restore it
You can send yourself your licenses from the Restore Page.  Please read Restoring a License .

Moving Your Data and MC Database
When you install MC for Windows, it will find your old database, copy it and use it.  It should just work when you run it.  You can also restore your settings at the same time.

On Mac or Linux
This should be automatic now.  If necessary, you can restore a backup from a previous version.   MC makes them automatically.  Search for files ending in .zip.  Restore is under File > Library.

Backup and Restore
https://wiki.jriver.com/index.php/Library_Backup
https://wiki.jriver.com/index.php/Restore_a_library

Backups can contain settings and thumbnails.

What About Your Old Version?
Keep it as long as you want.  Uninstall it when you're happy with your new version.  Uninstalling doesn't affect the new version or your data.

[topblues]

I have MC31 64bit for Windows and works great, always has. Purchased 32 awhile back, no problem.

After downloading MC32, I still have MC31 on board.  I'm told my registration is good but I check that and I'm still in MC31.     Every time I tried to retrieve MC32, I'm using up my available license downloads. 

[JimH]

Did you install MC32?  Run MC32 first, then restore your MC32 license.

[topblues]

Right, it never did install.  AntiVirus software maybe?

[JimH]

Maybe.  Uninstall the antivirus it to test.  Configure Windows Defender.

[topblues]

I closed my anti-virus software and still unable to download 32. Not sure what the deal is, frustrating.

[JimH]

I closed my anti-virus software and still unable to download 32. Not sure what the deal is, frustrating.

Uninstall it.

[topblues]

Alrighty then, I have Microsoft Edge and Chrome browsers.  For some strange reason I was not able to download 32 in my Chrome browser.  I switched up to Edge and it worked.  Not sure why but all is well.  Thanks for your time and expertise Jim.

[JimH]

Still could be antivirus.  What is the antivirus software?

[red90]

What is always a pain in the upgrades is that it does not remove the previous version.  You end up with both trying to run at the same time.  Maybe an option to uninstall the previous version would be a good idea.

[JimH]

What is always a pain in the upgrades is that it does not remove the previous version.  You end up with both trying to run at the same time.  Maybe an option to uninstall the previous version would be a good idea.

My own opinion is that doing so could be risky.  I'd rather have users make the decision after they're sure everything works.  If we make it too easy, some people may do it and regret it.

It's pretty easy to uninstall the old version, as it is now.

[topblues]

AntiVirus Malwarebytes, also CCleaner & Windows Security.  I thought I needed 31 installed to upgrade to 32.
Although, when trying to download 32 using Chrome, I had shut down my antivirus completely.

[JimH]

AntiVirus-Malwarebytes, also CCleaner & Windows Security.  I thought I needed 31 installed to upgrade to 32.
Although, when trying to download 32 using Chrome, I had shut down my antivirus completely, still no help there.

Use only Windows Defender for antivirus.

You don't have to install MC31 to upgrade to MC32.  MC32 can find older library backups.

[Randy Alexander]

Where I am stuck now (and I did try and get the answer thru Wiki), on upgrade from MC25 I lost a lot of my cover art. I have gone thru my files and updated(get cover art from internet). This is complete and I now get msg"Media Ctr can not perform this action while tools are running. Running Tools:Get cover art. Please close any running tools and try again.

how can I close this while saving cover art???

 I tried Tools>options>general(then I can not find "save cover art inside tags when possible"
Then I tried:Tools>options>file location(then I can not find "Track Images Location"

Any advice on how I can close this running tool so I can perform other functions

[Randy Alexander]

Sorry if these are dumb questions, I am so confused I'm not sure how to properly open  ticket for help or even check for replies. I tried a reply on upgrading from older versions but cannot get answer. A lot of my cover art was missing on upgrade to MC32, I have corrected this using(get cover art from internet). This is now complete and I now get msg"Media Ctr can not perform this action while tools are running. Running Tools: Get cover art. Please close any running tools and try again. I did try and get the answer thru Wiki

???how can I close this while saving cover art??

 I tried Tools>options>general(then I can not find "save cover art inside tags when possible"
Then I tried:Tools>options>file location(then I can not find "Track Images Location"

Any advice on how I can close this running tool so I can exit and then see if I can connect to my network player? Please help I am trying and have spent hours on this.

[JimH]

Reboot

[Randy Alexander]

Thanks Jim, Appreciate it, I was worried I would lose the artwork that I had obtained. I did the reboot, got the msg MC did not shut down properly on the last exit but all my album covers are still there now so that is great.
 I am back to the original problem(Please be patient). When MC32 first installed I was able to connect and play my network player. I have 2 laptops and it worked briefly on both.
Now I cannot see or connect to my Network player on my newer laptop the old laptop somehow has started connecting ok.
One thing I want to mention on my old laptop I have MC32 installed and it shows my old playlists. On the new install on newer laptop again its MC32 but the playlists were missing so I have rebuilt new ones. Not sure why they are different between laptops but it must mean something. I get myself very confused but am determined to get this right
Any advice on how I can reconnect my player to this laptop(playlists not important), I'm open to any suggestions I may have done something dumb. Thank you in advance for your expertise.