Topic: MC starting to crash (Read 9522 times)

slwiser · « **on:** March 07, 2007, 05:28:49 pm »

All of sudden v12 started crashing on me. I can't seem to fix it. I have uninstalled and rebooted twice. Reloaded my registry file twice and it is going down fast.

I can't seem to figure out what the problem is now. I was working great. But now it is shot.

I don't know how to trouble shoot it either. I can't stop everything in windows as your directions say.

JimH · « **Reply #1 on:** March 07, 2007, 05:56:27 pm »

Un-install any third party plug-ins. Reboot.

slwiser · « **Reply #2 on:** March 07, 2007, 06:00:14 pm »

Did that with no joy.

My has begun to crash also. Can't seem to figure out what the issue is. There is no troubleshooting that I can do that I see.

If it does not work the advice is to uninstall, reboot and reinstall. I have done this now three times. I even went back to 11 and it crashes. This seems like something that may be assoicated with a MS update. But I can't say for sure.

slwiser · « **Reply #3 on:** March 07, 2007, 06:02:28 pm »

What third party plug-ins should I install. I was using 12 clean...since I don't trust anything else and now this?

BYW, I have a new computer only two months old with a really fresh WINXP SP2 install.

Quote from: JimH on March 07, 2007, 05:56:27 pm

Install any third party plug-ins. Reboot.

Matt · « **Reply #4 on:** March 07, 2007, 07:02:58 pm »

Please describe exactly what you're doing when it crashes, and what the crash message says.

Try to simplify. For example, run MC without playing or switching away from the "Start" view. Does it still crash? If not, slowly add complexity until you know the cause.

slwiser · « **Reply #5 on:** March 07, 2007, 07:10:24 pm »

Actually it crashed when I clicked on anything in the left window attempting to drive down into a path to select a track. Sometimes I would get as far as the track, sometimes it was the first click.

I did a restore back a couple of days and it seems to be working for now. I do suspect that MS did something during an update.

It is too bad that there are no troubleshooting possibilities with software today.

Quote from: Matt on March 07, 2007, 07:02:58 pm

Please describe exactly what you're doing when it crashes, and what the crash message says.

Try to simplify. For example, run MC without playing or switching away from the "Start" view. Does it still crash? If not, slowly add complexity until you know the cause.

Matt · « **Reply #6 on:** March 07, 2007, 07:11:19 pm »

Quote from: slwiser on March 07, 2007, 07:10:24 pm

It is too bad that there are no troubleshooting possibilities with software today.

MC has extensive logging. Look in Help > Logging.

modelmaker · « **Reply #7 on:** March 07, 2007, 07:52:52 pm »

Quote from: slwiser on March 07, 2007, 06:02:28 pm

What third party plug-ins should I install. I was using 12 clean...since I don't trust anything else and now this?

He meant "uninstall".

JimH · « **Reply #8 on:** March 07, 2007, 09:21:28 pm »

Quote from: slwiser on March 07, 2007, 06:02:28 pm

BYW, I have a new computer only two months old with a really fresh WINXP SP2 install.

That doesn't mean that it's stable.

slwiser · « **Reply #9 on:** March 08, 2007, 04:54:53 pm »

JRiver Media, I enjoy using you as long as it worked but now it does not.

It will not stay up long enough for me to check on logging.

JimH · « **Reply #10 on:** March 08, 2007, 04:58:08 pm »

Try uninstalling and choose remove registry entries. Then re-install.

If you're really not using any third party plug-ins or visualizations, skins, etc. then the machine may not be stable.

Ron2b4 · « **Reply #11 on:** March 08, 2007, 09:10:12 pm »

Jim...

I don't want to appear harsh, but it sounds like you're trying to pass the buck away from Media Center in your answers to slwiser--trying to lay the blame on an unstable system or third party plug-ins. The one thing you not considering is that it may be something wrong with Media Center. (I say this as someone who has been using it and loving it since version six or so.)

I'm having an identical problem to the one that slwiser is having.

Since upgrading Media Center 12 to its latest version about a week ago, I cannot get it to run more than three minutes without it crashing. There is no pattern to what triggers the crash. If I launch Media Center and don't even touch the keyboard or mouse, within a few minutes, it crashes. I am running no third-party plug-ins. I've done a complete uninstall and reinstall, and like slwiser's machine, mine has a complete, virgin reinstall of Windows that's only about two weeks old. I'm not having problems with any other programs--just Media Center.

I am sending you three files: The report Windows sends to Microsoft, a Media Center report on my system configuration, and a copy of an error screen that appears as the final step in the crash. In that error message, the instruction referenced is always the same, or nearliy so., but the memory location is different each time. Attaching the message turns out to be a pain. It's easier for me to simply type what it says: "The instruction at '0x01408a0d' referenced memory at '0x01db5e60'. The memory could not be 'read'."

I hope you can help. Meanwhile, I'm going back to version 11.

Here's the Media Center report:

Media Center Registered 12.0.185 -- C:\Program Files\! Media\JRiver Media Center\

Microsoft Windows XP Workstation 5.1 Service Pack 2 (Build 2600)
Intel Pentium 4 2991 MHz MMX / Memory: Total - 2095 MB, Free - 1319 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping / Drive E: Mode:Normal Type:Auto Speed:Max
  Drive H: Mode:Normal Type:Auto Speed:Max
  Drive I: Mode:Normal Type:Auto Speed:Max
  Drive J: Mode:Normal Type:Auto Speed:Max
  Drive K: Mode:Normal Type:Auto Speed:Max
  Drive L: Mode:Normal Type:Auto Speed:Max
  Drive M: Mode:Normal Type:Auto Speed:Max
  Drive N: Mode:Normal Type:Auto Speed:Max
  Drive O: Mode:Normal Type:Auto Speed:Max
  Drive P: Mode:Normal Type:Auto Speed:Max
  Drive Q: Mode:Normal Type:Auto Speed:Max
  Drive R: Mode:Normal Type:Auto Speed:Max
  Drive T: Mode:Normal Type:Auto Speed:Max
  Drive U: Mode:Normal Type:Auto Speed:Max
  Drive V: Mode:Normal Type:Auto Speed:Max
  Drive W: Mode:Normal Type:Auto Speed:Max
  Drive Y: Mode:Normal Type:Auto Speed:Max
  Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
  Eject after ripping: Yes / Play sound after ripping: No

Burning / Drive E: PHILIPS DVD+-RW DVD8631 Addr: 0:0:0 Speed:9 MaxSpeed:9 BurnProof:Yes
  Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: Yes
  Use playback settings: No /

I'm putting the microsoft report in a separate message because the forum limits these message to 8,000 characters. I doubt the report will be small enough even by itself, but I don't seen any way to attach a a file.

ron

Ron2b4 · « **Reply #12 on:** March 08, 2007, 09:13:21 pm »

Including the Microsoft report is ridiculously complicated becasue of the length limitation. Let me know if you would like me to get it to you another way.

ron

Matt · « **Reply #13 on:** March 08, 2007, 09:16:54 pm »

As a test, disable these and see if the 3-minute crash still happens:
Options > Library & Folders > Run auto-import in the background
Options > General > Advanced > Features > Podcasts

Then rinse and repeat turning one on at a time.

bspachman · « **Reply #14 on:** March 08, 2007, 09:33:13 pm »

I don't have crashes as often as described above, but I've been feeling that .185 is a little more unstable than previous versions....

It does seem better when 'auto-import in the background' is off, but even then I still get program hangs (100% processor usage) occasionally for 5+ minutes at a time.

If I wait it out, control eventually does return to me. I'll continue to try to narrow down a cause....

Best,
brad

slwiser · « **Reply #15 on:** March 09, 2007, 02:26:57 pm »

I have to say that it may be my computer but my symptoms are much like the above post. The hanging got real bad before the crashes took care of it not hanging any longer.

I am going to do a restore back a couple of weeks hoping this will work. We will see.

I have already done the restore back a couple of days without any success, before the complete collapse of JMedia player.

slwiser · « **Reply #16 on:** March 09, 2007, 02:52:15 pm »

I just restored and reloaded JMedia. I is just hanging there now with no response. Not yet crashed. I did a month ago restore, Feb. 9.

Nope, no joy with a month ago restore.

JimH · « **Reply #17 on:** March 09, 2007, 03:23:21 pm »

Please uninstall, removing registry entries. Re-install.

Uninstall any third party software.

Copy your system info from MC Help and paste it here.

slwiser · « **Reply #18 on:** March 09, 2007, 06:09:15 pm »

Jim

I went back to a restore of Feb 9 which made me do quite a bit of updating windows.

I found a MC12 130 build and installed it. I don't think I am going to do anymore auto updates any time soon.

I am back to listening to my JMedia.

Steve

Matt · « **Reply #19 on:** March 09, 2007, 11:46:00 pm »

This thread is really sparse for actual details about the problem.

We need steps to reproduce, logs, etc. to be able to help. We also need some help with trial and error (disabling options like I mentioned earlier, etc.) so we can pinpoint where a problem may be.

In this case, it does sound like there may be a general computer problem.

slwiser · « **Reply #20 on:** March 10, 2007, 03:41:58 pm »

Matt

There could be no details with what I was experiencing since it would crash on the first click of something after opening. It is very hard to reproduce this when I have no ideal what caused it. I think it must be an incompatibility between some MS update and the latest build of 12. BTW, during my troubleshooting of my problem I downloaded v11 latest build and it did the exact same thing. Which makes me think that this is something related to the latest build software more than anything else.

But never-the-less, after restoring my machine back to Feb 9 and re-installing all the MS updates and installing a build of MC12 130 it is working right now without any crashes.

I am very afraid to do any updating since I had the issue that I have noted in the thread.

The system starting slowing down at about 165 build and then on 185 it would crash without my doing anything except that first click.

Ron2b4 · « **Reply #21 on:** March 10, 2007, 11:57:49 pm »

Quote from: Matt on March 09, 2007, 11:46:00 pm

This thread is really sparse for actual details about the problem.

We need steps to reproduce, logs, etc. to be able to help. We also need some help with trial and error (disabling options like I mentioned earlier, etc.) so we can pinpoint where a problem may be.

In this case, it does sound like there may be a general computer problem.

I uploaded some data from my crashed, error messages, and offered more information, but no one took me up on it. I'd really like to see this stability bug squashed.

Ron

slwiser · « **Reply #22 on:** March 11, 2007, 10:32:58 am »

For what I am doing with JMedia build 130 is rock solid. I am going to stay with it until someone demonstrates that JMedia latest is stable.

New features do me no good if the whole program goes unstable.

JimH · « **Reply #23 on:** March 11, 2007, 10:43:52 am »

Quote from: slwiser on March 11, 2007, 10:32:58 am

For what I am doing with JMedia build 130 is rock solid. I am going to stay with it until someone demonstrates that JMedia latest is stable.

New features do me no good if the whole program goes unstable.

Your experience is not a common one.

Did you try re-installing your license?

Here's another thread that has crashes and other problems caused by other software or hardware issues.

http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=24031;start=0

Mr ChriZ · « **Reply #24 on:** March 11, 2007, 12:20:27 pm »

Quote from: Ron2b4 on March 10, 2007, 11:57:49 pm

I uploaded some data from my crashed, error messages, and offered more information, but no one took me up on it. I'd really like to see this stability bug squashed.

Ron

The Microsoft logs are not on the whole very useful for JRiver
and others to resolve issues, since they are unaware of
what Media Center is doing at the time of the incident.

Matt mentioned above that Media Center has it's own logging
system for issues, under Help -> Logging, which gives them
extensive information on what Media Center was doing
prior to the system failing.

Many of us here run Media Center around the clock,
on the latest build. While this doesn't guarantee 100% stability
since you may use Media Center differently than we do,
most common issues are picked up fairly quickly.

[Edit Made]
Apologies to all I didn't read the initial
posts sufficiently well. It appears that these issues
maybe connected.

Grizzly · « **Reply #25 on:** March 11, 2007, 01:24:49 pm »

hi folks just started to have the same problem crashing it has become a real pain as i have just brought it worked for about 3 days and now crashes after 1 nin or less have uninstalled no 3rd party plugins what can i do thanks for any help

JimH · « **Reply #26 on:** March 11, 2007, 02:43:06 pm »

Did you try re-installing your license?

I don't see a license using the e-mail address you're using for Interact. Please send details to jimh at jriver and I'll look again.

slwiser · « **Reply #27 on:** March 11, 2007, 06:30:04 pm »

How odd is it that build 130 is rock solid and the later builds are dead on arrival?

Sounds to me like some dll is corrupted somewhere?

JimH · « **Reply #28 on:** March 11, 2007, 06:44:51 pm »

Quote from: JimH on March 11, 2007, 02:43:06 pm

Did you try re-installing your license?

I don't see a license using the e-mail address you're using for Interact. Please send details to jimh at jriver and I'll look again.

Grizzly · « **Reply #29 on:** March 12, 2007, 01:04:57 pm »

Quote from: JimH on March 11, 2007, 06:44:51 pm

hi jim have sent you a pm

Grizzly · « **Reply #30 on:** March 12, 2007, 01:20:24 pm »

this is the error i get the instruction at "0x7c911e58 referenced memory at 0x00000000 the memory could not be read

click ok to terminate program

hope this helps

also after you uninstall it there is a file left in the folder called JRTools.dll and this is still in program files
C:\Program Files\J River\Media Center 12

slwiser · « **Reply #31 on:** March 12, 2007, 06:20:27 pm »

Today my rock solid is not so rock solid...can't figure this out.

Quote from: slwiser on March 11, 2007, 06:30:04 pm

How odd is it that build 130 is rock solid and the later builds are dead on arrival?

Sounds to me like some dll is corrupted somewhere?

0239666 · « **Reply #32 on:** March 12, 2007, 09:50:13 pm »

About 40 seconds in to a song my MC12 .189 crashes everytime.

PS I recently installed the Audioscrobbler plug-in.

JimH · « **Reply #33 on:** March 12, 2007, 10:15:35 pm »

Quote from: 0239666 on March 12, 2007, 09:50:13 pm

About 40 seconds in to a song my MC12 .189 crashes everytime.

PS I recently installed the Audioscrobbler plug-in.

That's what is causing it. Login or uninstall.

aaroncraig · « **Reply #34 on:** March 14, 2007, 02:45:09 pm »

I'm having the same problem on a new HP Media Center PC. I had been running MC11 since July '06 when I got the PC with no problems. Then, about a week ago, it started crashing within seconds of starting it. I tried to uninstall MC11, but even trying to perform an uninstall would cause a crash (task manager would say that Media Center 11 Uninstall is not responding. I tried installing MC12 but it crashed too. I reformatted my hard drive and did a fresh install of Windows. I installed MC12, it worked for about a day and the whole crashing thing started over again. This is obviously not a isolated instance so I'm hoping for a solution soon.

jalaneme · « **Reply #35 on:** March 15, 2007, 05:27:58 am »

ditto, same problem here, i open any file with media center within minutes it crashes, pretty annoying as i'm forced to use itunes and windows media player for for my media files now

i didn't have any problems like this with version 11.

slwiser · « **Reply #36 on:** March 15, 2007, 05:28:55 pm »

Sounds very familiar to me.

Quote from: aaroncraig on March 14, 2007, 02:45:09 pm

I'm having the same problem on a new HP Media Center PC. I had been running MC11 since July '06 when I got the PC with no problems. Then, about a week ago, it started crashing within seconds of starting it. I tried to uninstall MC11, but even trying to perform an uninstall would cause a crash (task manager would say that Media Center 11 Uninstall is not responding. I tried installing MC12 but it crashed too. I reformatted my hard drive and did a fresh install of Windows. I installed MC12, it worked for about a day and the whole crashing thing started over again. This is obviously not a isolated instance so I'm hoping for a solution soon.

Grizzly · « **Reply #37 on:** March 16, 2007, 07:07:45 am »

time to ask for a refund i think as nothing or no seems to be sorting the problem out money back please

BartMan01 · « **Reply #38 on:** March 16, 2007, 09:16:32 am »

I was having constant crashes with MC12 under XP SP2 as well. The only 'fix' I found was moving to Vista.

I sent in the logs as requested only to be told that 'the logs do not show a crash'.

Two suggestions for MC:
1) Better logging / troubleshooting tools. If the logs don't show what caused the crash then either a) Windows is lying, or b) not enough info is being logged.
2) Please publish an 'uninstall' tool that COMPLETELY wipes MC from the system (including registry entries). This will help when either the windows uninstall has become corrupted or when dealing with 'normal' users who don't know how to (or want to) mess around in the Windows Registry.

slwiser · « **Reply #39 on:** March 19, 2007, 07:19:53 pm »

Is MC12 stable yet?

JimH · « **Reply #40 on:** March 19, 2007, 07:35:52 pm »

Did you try re-installing your license?

slwiser · « **Reply #41 on:** March 20, 2007, 04:34:55 pm »

Yes I have...right now after the last attempt I now have gone on to another player waiting for a more favorable MC version. I don't want to use up all my re-install licenses.

Quote from: JimH on March 19, 2007, 07:35:52 pm

Did you try re-installing your license?

JimH · « **Reply #42 on:** March 20, 2007, 04:40:36 pm »

I never could find your license. Maybe you could e-mail me your details. jimh at jriver

topher2041 · « **Reply #43 on:** March 20, 2007, 07:29:22 pm »

I have been a long time user of MC and have the same problem since moving 12. For me the issue I though was realted to Podcasts. It seemed to crash when I was trying to download podcasts. Sorry actually it just freezes. I have to do a hard shutdown on the program. Then you can start in back up and it might work the next time or might take you a few times to get it to work.

I have tried the same uninstall, reinstall, works for a bit and then does it again. I am going to try the turn Podcast option off and see if it does the same thing.

I just had another thing come up with it to. I use an iPod to sync MC files to. I sync music, photos and podcasts to the iPod. I also copy Movies and other thiings thru iTunes to the iPod. I just resently download iPod Games to my iPod thru iTunes. Now if MC is open and working as soon as I plug my iPod in the program freezes. If I have the iPod plugged in and then open Mc is freezes immediately. I even tried to reformat the iPod and connect it and it is fine, sync and everything but as soon as I put the Games back on it freezes.

JimH · « **Reply #44 on:** March 20, 2007, 08:22:33 pm »

An iPod freeze was recently fixed, but try this thread also:
http://yabb.jriver.com/interact/index.php?topic=39565.0

tpilcher · « **Reply #45 on:** March 20, 2007, 08:51:30 pm »

Uhm ... I'm also getting the exact same, unexplained freeze/crash issue as the others describe.

It has only started recently, as the others report.

glynor · « **Reply #46 on:** March 20, 2007, 08:55:32 pm »

I must say... I am also still seeing periodic freezes on many of my machines. It seems to be mostly tied to machines where I have Auto-Download enabled for Podcasts, but I can't be sure.

I'm patient though, and in the vast majority of cases on my machines, MC eventually becomes responsive again and usually works well after that. I don't see it crash very often (where it actually closes), and as long as I'm patient, I haven't been seeing MANY hard locks (some though).

Performance is somewhat of an issue I'd say though. I'm suspicious of 1) podcast downloading and 2) thumbnailing of video files. No real way to track it down though because it's not reproducible, but happens fairly regularly. I don't know if this is what others are seeing, but being less patient (or having slower CPUs) and forcing MC to quit.

NickM · « **Reply #47 on:** March 20, 2007, 10:13:16 pm »

Quote from: glynor on March 20, 2007, 08:55:32 pm

I'm suspicious of 1) podcast downloading and 2) thumbnailing of video files. No real way to track it down though because it's not reproducible, but happens fairly regularly. I don't know if this is what others are seeing, but being less patient (or having slower CPUs) and forcing MC to quit.

I have had an ungraceful exit whilst playing a downloaded MP3 podcast. Upon re-start the same MP3 played back fine with no problem. Yes, sometimes the background tasks get over-prioritised. I check with task manager to see if MC is still taking up CPU power; if it is, then I patiently leave it to sort itself out. If not, then I stop the proces and re-start.

Glynor, reading your post and seeing others, I wonder if the common trait is that problems only occur when dealing with network connections? I seem to remember that your storage was NAS based (as mine is).

I have two main libraries; one network based which uses NAS soucres and one local that only uses (local) laptop resources. Until now, my podcasts were looked after under the local library. I'm going to switch that over, that way I will have one libary without reliance on network connections. So, maybe something to report later.

To all the newer users(!); what ever problems that I have experieinced so far, they are generally in-frequent and have never corrupted the library or any underlying files.

fishgirl7 · « **Reply #48 on:** March 21, 2007, 04:41:46 am »

Having same probs as slwiser it looks like. I am lucky if I can keep it open for 20 secs before it crashes and burns on me. And now MC11 has gone and died as well with same issues. Have reinstalled twice - its cactus. Was thinking about doing a restore, but sounds like thats no good either

. I only installed MC12 last w/e and its gone splat since that point.

Any assistance gratefully appreciated.

Cheers

Quote from: jalaneme on March 15, 2007, 05:27:58 am

ditto, same problem here, i open any file with media center within minutes it crashes, pretty annoying as i'm forced to use itunes and windows media player for for my media files now i didn't have any problems like this with version 11.

JimH · « **Reply #49 on:** March 21, 2007, 06:56:17 am »

Anyone running Nero?
http://yabb.jriver.com/interact/index.php?topic=39565.0

INTERACT FORUM

Author Topic: MC starting to crash (Read 9522 times)