JimH,
Jim, I emailed earlier today about not being able to register MC16 on my laptop. No amount of effort will retrieve the license. I am a registered user.
Now, downloaded and purchased MC17 just a while ago and the problem persists. First, I should not have had to pay full price because I was upgrading. Setting that aside, I did purchase MC17 for the full price and still can't install the license.
Media Center installed without problem, I have my new 30-digit code to install license from the internet. Entering same I receive a message that 'this is not a valid registration'. Right clicking and attempting to save the .mjr file fails each time both in MC16 and MC17. I am using up my reinstalls with the mess. The error message is 'unable to complete download'. I am using Windows 7, IE9, and have disabled my firewall during install and registration attemps. My email program is Windows Live and have the same email address for years. This actually shouldn't matter since I did a purchase of MC17 moments ago and entered all required date in the data fields.
I feel so stupid that I can't make things happen. The registration process has only two possibilities so it is straight forward and simple. In registering from the internet I have typed the 30 digit code with caps, no caps, with and without the hyphens.
Please help,
Richard