Topic: MCE Remote not functioning properly in Theater Mode (pause, stop, back, etc ...) (Read 26374 times)

ajowers · « **on:** October 01, 2012, 11:54:54 am »

Now, this may be an issue with my particular remote... I have Win 7 certified remote by Rosewill I bought from NewEgg.com.

I can use the remote to browse and launch a video. while playing the up/down arrows actiavate settings menus, etc.

I read on the screen that the green button will exit the video but it does not. At first it launched Windows Media Center, so I disabled it in the options.

I have to walk over to my HTPC and plug in a usb mouse and click around until I can get it to go back into the menus which is not very impressive or convenient.

Can someone explain the proper use of the remote to me during video playback or do I have a remote incompatability? Maybe I can "train" my remote ?

My remote has a "back" button as well but this does not do anything.

I am on the 18.0.48. OS = Win 7 Home Prem 64 bit.

ajowers · « **Reply #1 on:** October 01, 2012, 06:31:17 pm »

If ithis is in the wrong forum some please move it to the correct location where it can be seen. Thanks.

ajowers · « **Reply #2 on:** October 02, 2012, 09:59:56 am »

AFter studying the wiki again, I can't seem to locate the "section" which describes how to properly use a Media Center Remote to control video playback.

Can someone provide a link to the appropriate documentation for me ?

Is there another forum more suited to my question ?

JimH · « **Reply #3 on:** October 02, 2012, 10:22:50 am »

Use the arrow keys to navigate. Left arrow will move you back out.

If the Green Button isn't working, maybe the remote is defective. Does it work with WMC?

Try the Wiki on "Media Center Remote" for more.

ajowers · « **Reply #4 on:** October 02, 2012, 10:42:43 am »

The remote functions properly when playing audio. left arrow navigates backwards, etc as you would expect.

ajowers · « **Reply #5 on:** October 02, 2012, 11:18:17 am »

I just retested my remote in video. I have four arrow keys that surround an OK button. When I launch a video in theater mode it begins to play normally. when I press Left arrow it jumps 5 seconds back in time.

When I press the STOP button nothing happens.

When I press the button labelled "back" nothing happens.

When I press the Green Windows button, nothing happens.

Pressing the pause button does nothing.

When playing audio, all these buttons function normally. Pause will pause, stop will stop, left arrow navigates back, the back button navigates back, etc.

What else can I be overlooking... I know this topic just sounds like Ia m some dumbo who does not know how to use the software but all I know to do is report this and get help.

ajowers · « **Reply #6 on:** October 02, 2012, 11:22:21 am »

I just determined that if I use right arrow and fast forward to the end of the video that when it completes, it will return the menu system. so, I guess as a work around I can just fast forward to the end of any video in order to get out of it.

JimH · « **Reply #7 on:** October 02, 2012, 12:26:46 pm »

What you're seeing isn't normal. Either the remote doesn't work or something else is stealing keystrokes. Any other software installed that might do that? Microsoft? Logitech? Something MediaKey?

Try the arrow keys on a keyboard. F11 will act like a Green Button.

ajowers · « **Reply #8 on:** October 02, 2012, 12:55:27 pm »

This is a clean install of windows with no other software installed. During the install I needed a mouse and pluged a micrsoft usb mouse in to install windows.

I just looked and I have the following installed:

Adobe Reader X
Microsoft Mouse and Keyboard Center (I uninstalled this)
Microsoft Security Essentials
VNCUltra Server (so I can remote control server occasionally with out a mouse and keyboard)
Microsoft Silverlight

the rest is just drivers - realtek audio, etc ...

Would any of these interfere with the remote ? I will also test again now that I have removed that mouse and keyboard junk that windows installed automatically.

PS: If VNCUltra is the issue - what is a good alternative for this with a client for my main desktop allowing me to remote in and control the machine to load updates, etc ?

Also, are there any negatives to using MS Sec Essentials? I told it to ignore my media folders during scans but real time checking is still on.

ajowers · « **Reply #9 on:** October 02, 2012, 03:51:10 pm »

after removing that microsoft mouse and keyboard package, the "back" now navigates back. The left arrow still move the video back 5 seconds.

JimH · « **Reply #10 on:** October 02, 2012, 04:28:32 pm »

That's progress. The left and right arrows seek when you play a video. Press stop first if you want to exit. The Green Button probably works now, too.

tls62dk · « **Reply #11 on:** October 02, 2012, 04:33:42 pm »

That is the correct function of the left arrow, when the movie plays. Duration can e changed under video in options. Down arrow should initiate the OSD and then left and right arrow is used to navigate the OSD. Pressing stop on your remote while the movie plays, should stop playback.

There is a whole section under option, where you can program the behaviour of your remote, allthough the basic navigation above should work out of the box with a standard Media Center remote.

ajowers · « **Reply #12 on:** October 03, 2012, 08:29:53 am »

Bad news... I got the back button to function once. After a reboot, it no longer works and I have uninstalled everything that I feel could be an issue here. It must be Intel motherboard drivers....

My installed software:

An error I got while playing a 720p MKV video:

At this point all I know to do is buy a new remote. Any thoughts before I do that? (not available locally so I have to order)

My Rosewill remote on Newwegg.com:
http://www.newegg.com/Product/Product.aspx?Item=N82E16880101007

JimH · « **Reply #13 on:** October 03, 2012, 09:21:34 am »

Do the arrow keys on the keyboard work?

Also try Esc and F11 on the keyboard.

ajowers · « **Reply #14 on:** October 03, 2012, 10:08:39 am »

Yes F11 and arrow keys do work. ESC also will exit the video player.

JimH · « **Reply #15 on:** October 03, 2012, 10:15:15 am »

Maybe you could program your remote to send what you want it to send.

ajowers · « **Reply #16 on:** October 03, 2012, 10:22:30 am »

So, what you are saying is that this particular remote is not a MCE 100% standard remote then?

My System Info:

Code: [Select]

Media Center
    Install Path: C:\Program Files (x86)\J River\Media Center 18\
    Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Library: 7329 files, 1.0 MB in library, 40.0 MB in thumbnails
    Resources: 32.8 MB memory, 679 handles
    Version: 18.0.48.0 Registered
Computer
    ACPI x64-based PC (driver 6.1.7600.16385)
Disk drives
    SAMSUNG HD204UI ATA Device (driver 6.1.7600.16385)
    SanDisk SDSSDX120GG25 ATA Device (driver 6.1.7600.16385)
Display adapters
    Intel(R) HD Graphics (driver 8.15.10.2618)
DVD/CD-ROM drives
    Optiarc DVD RW AD-7240S ATA Device (driver 6.1.7601.17514)
Human Interface Devices
    HID-compliant consumer control device (driver 6.1.7600.16385)
    HID-compliant device (driver 6.1.7601.17514)
    HID-compliant device (driver 6.1.7601.17514)
    HID-compliant device (driver 6.1.7601.17514)
    HID-compliant device (driver 6.1.7601.17514)
    Microsoft eHome Infrared Transceiver (driver 6.1.7600.16385)
    USB Input Device (driver 6.1.7601.17514)
IDE ATA/ATAPI controllers
    ATA Channel 0 (driver 6.1.7601.17514)
    ATA Channel 2 (driver 6.1.7601.17514)
    ATA Channel 3 (driver 6.1.7601.17514)
    ATA Channel 5 (driver 6.1.7601.17514)
    Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02 (driver 9.3.0.1011)
Keyboards
    Microsoft eHome MCIR 109 Keyboard (driver 6.1.7600.16385)
    Microsoft eHome MCIR Keyboard (driver 6.1.7600.16385)
    Microsoft eHome Remote Control Keyboard keys (driver 6.1.7600.16385)
Memory
    Free Physical Memory: 14.5 GB
    Total Memory: 15.9 GB
Mice and other pointing devices
    HID-compliant mouse (driver 6.1.7600.16385)
Monitors
    Generic PnP Monitor (driver 6.1.7600.16385)
Network adapters
    Intel(R) 82579V Gigabit Network Connection (driver 11.15.12.0)
Operating System
    Microsoft Windows 7 64-bit
Ports (COM & LPT)
    Communications Port (COM1) (driver 6.1.7600.16385)
    Printer Port (LPT1) (driver 6.1.7600.16385)
Processors
    Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (driver 6.1.7600.16385)
    Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (driver 6.1.7600.16385)
Sound, video and game controllers
    audiophilleo1_2 192Khz/24Bit (driver 17.50.35.583)
    Intel(R) Display Audio (driver 6.14.0.3090)
    Realtek High Definition Audio (driver 6.0.1.6526)
Storage volume shadow copies
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
    Generic volume shadow copy (driver 6.1.7600.16385)
System devices
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fan (driver 6.1.7601.17514)
    ACPI Fixed Feature Button (driver 6.1.7601.17514)
    ACPI Power Button (driver 6.1.7601.17514)
    ACPI Thermal Zone (driver 6.1.7601.17514)
    ACPI Thermal Zone (driver 6.1.7601.17514)
    Composite Bus Enumerator (driver 6.1.7601.17514)
    Consumer IR Devices (driver 6.1.7600.16385)
    Direct memory access controller (driver 6.1.7601.17514)
    File as Volume Driver (driver 6.1.7600.16385)
    High Definition Audio Controller (driver 6.1.7601.17514)
    High precision event timer (driver 6.1.7601.17514)
    Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 (driver 9.3.0.1011)
    Intel(R) 82802 Firmware Hub Device (driver 6.1.7601.17514)
    Intel(R) H77 Express Chipset LPC Controller - 1E4A (driver 9.3.0.1011)
    Intel(R) Management Engine Interface 
    Microsoft ACPI-Compliant System (driver 6.1.7601.17514)
    Microsoft System Management BIOS Driver (driver 6.1.7601.17514)
    Microsoft Virtual Drive Enumerator Driver (driver 6.1.7601.17514)
    Microsoft Windows Management Interface for ACPI (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Motherboard resources (driver 6.1.7601.17514)
    Numeric data processor (driver 6.1.7601.17514)
    PCI bus (driver 1.0.0.199)
    Plug and Play Software Device Enumerator (driver 6.1.7601.17514)
    Printer Port Logical Interface (driver 6.1.7601.17514)
    Programmable interrupt controller (driver 6.1.7601.17514)
    System board (driver 6.1.7601.17514)
    System board (driver 6.1.7601.17514)
    System CMOS/real time clock (driver 6.1.7601.17514)
    System timer (driver 6.1.7601.17514)
    Terminal Server Keyboard Driver (driver 6.1.7601.17514)
    Terminal Server Mouse Driver (driver 6.1.7601.17514)
    UMBus Enumerator (driver 6.1.7601.17514)
    UMBus Root Bus Enumerator (driver 6.1.7601.17514)
    Volume Manager (driver 6.1.7601.17514)
    Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150 (driver 9.3.0.1011)
Universal Serial Bus controllers
    eHome Infrared Receiver (USBCIR) (driver 6.1.7601.17514)
    Generic USB Hub (driver 6.1.7601.17586)
    Generic USB Hub (driver 6.1.7601.17586)
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D (driver 9.3.0.1011)
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 (driver 9.3.0.1011)
    Intel(R) USB 3.0 eXtensible Host Controller (driver 1.0.0.199)
    Intel(R) USB 3.0 Root Hub (driver 1.0.0.199)
    USB Composite Device (driver 6.1.7601.17586)
    USB Composite Device (driver 6.1.7601.17586)
    USB Root Hub (driver 6.1.7601.17586)
    USB Root Hub (driver 6.1.7601.17586)

JimH · « **Reply #17 on:** October 03, 2012, 10:28:38 am »

I don't know.

ajowers · « **Reply #18 on:** October 03, 2012, 10:31:39 am »

Well what I will try now is MC17 and get back with you. Maybe this is an issue with v18 ....

ajowers · « **Reply #19 on:** October 03, 2012, 11:52:42 am »

ruh roh ... Houston we have a problem. I believe this is a v18 bug.

I just reinstalled 17.0.186 and everything functions normally. remote works perfectly. so its not my remote. Either there are changes in the player module or some settings that I have in 18 are interfering with proper remote function while in video playing mode. Keep in mind that audio functions as expected.

As a test I went back to v18 and the problem is still there. something else I noticed... When I launch a video in v17 the video just starts. In v18 I can see the blue windows desktop for about .5 seconds then the video starts... whats up with that ?

I am going to need more help with this issue since at some point I plan on moving to 18 permanently. I do understand that this is a beta version so anything I can do to help out just let me know.

FYI: I just tried 18.0.51 ... same issue.

kensn · « **Reply #20 on:** October 03, 2012, 12:14:18 pm »

I need to do some more testing in this also. I have had some remote issues with 18 also. Was waiting to post until I had more time to be precise about the issues.

Ken

ajowers · « **Reply #21 on:** October 03, 2012, 01:12:48 pm »

Good. In the end I would say the only issues I know about now are:

1. Green Button does not exit video
2. Back Button does not return to menus (not left arrow)
3. Pause button does not work

In my case I feel this is a show stopper since the only work around is to use a keyboard which Ido not normally have plugged in, or use right arrow and fast forward to the end of the video.

kensn · « **Reply #22 on:** October 03, 2012, 01:16:40 pm »

I am pretty sure you could map those buttuns in the software to represent keystrokes in the interm.....

JimH · « **Reply #23 on:** October 03, 2012, 01:43:08 pm »

Both of these are working in MC18 here. I'm running Win7 64.

ajowers · « **Reply #24 on:** October 03, 2012, 02:09:24 pm »

"it works on my pc" <- famouse last lines by all programmers

Clearly there is a difference in v17 and v18 here on my new clean build of Win 7 64bit.

My motherboard is the newer Intel DH77EB that supports the Core Ivy Bridge processors. Could there be something about this that is different on my machine than yours and only affects v18 ? (ie bios or drivers)

Can you compare my System info to yours and see if anything stands out ?

schford · « **Reply #25 on:** November 29, 2012, 03:03:04 pm »

Just found this thread when looking for a fix - I too have this issue! (Genuine HP receiver). Play, Pause, Stop, Info, Green etc do not work - the other things that work most of the time are the ok button and the arrow keys.

If I disable then reenable the MCE remote under options then it works some times - but after a reboot it goes again.

When I also do a search for remotes to map keys it tells me it cant find it - any one have any more ideas or need more info?

Thanks

Stuart

ajowers · « **Reply #26 on:** November 29, 2012, 03:14:08 pm »

Quote from: schford on November 29, 2012, 03:03:04 pm

Just found this thread when looking for a fix - I too have this issue! (Genuine HP receiver). Play, Pause, Stop, Info, Green etc do not work - the other things that work most of the time are the ok button and the arrow keys.

If I disable then reenable the MCE remote under options then it works some times - but after a reboot it goes again.

When I also do a search for remotes to map keys it tells me it cant find it - any one have any more ideas or need more info?

Thanks

Stuart

What version of Windows, MC18 are you on ? Also what hardware are you using ?

I can't start using MC18 until the remote features are working. I am obviously not the only one and since MC17 works perfectly on the same hardware I am confident is it software. I have purchased the upgrade license but I would hate to find that I am stuck forever on MC17..... I hope someone is listening here.

schford · « **Reply #27 on:** November 30, 2012, 04:17:51 pm »

Possible fix - pause it with center OK button. Then start it again with play button - then everything works (at least for me this time!)

CountryBumkin · « **Reply #28 on:** November 30, 2012, 04:39:39 pm »

Try version 18.0.81 (as soon as it becomes public). I had issues with not being able to FF or Jump 30 sec forward, and the latest version fixed the problem. Maybe it's not the same issue but worth trying before you shell out $ for a new remote.

maid · « **Reply #29 on:** February 23, 2013, 05:17:59 pm »

Hi we are having an ongoing problem with the remote.

After watching something hubby presses the back button and it normally jumps back one menu.

For the last month or so after watching for 30 mins or so only the pause button works as if it has gone to sleep.

All it takes to make it work again is to use mouse movement and nothing else.

Grenache · « **Reply #30 on:** February 25, 2013, 07:40:15 am »

In the last (many) versions of MC18 none of the Play/Stop etc. buttons on my Logitech diNovo Mini work anymore. I have to manage with a combination of the OSD, the arrow keys and the back space. And the volume keys now only work when I have volume disabled in MC. Really sad because it used to work perfectly and I just don't know why this changed...

JimH · « **Reply #31 on:** March 02, 2013, 07:31:44 am »

Focus issue split here:
http://yabb.jriver.com/interact/index.php?topic=78681.0

Grumbling here:
http://yabb.jriver.com/interact/index.php?topic=78680.0

ajowers · « **Reply #32 on:** March 02, 2013, 05:53:26 pm »

I just updated to the latest MC18 today and tried out this issue. It is still there. I still can not use my Media Center remote with version 18. I am still stuck using MC17 which works perfectly in this respect. I paid for the upgrade but at the moment its not doing me any good.

The remote is the Rosewill sold by NewEgg.com

I just felt like I needed to update someone in case they felt it needed looking into.

JimH · « **Reply #33 on:** March 03, 2013, 07:03:17 am »

Quote from: ajowers on March 02, 2013, 05:53:26 pm

I just updated to the latest MC18 today and tried out this issue. It is still there. I still can not use my Media Center remote with version 18.

Please confirm that you have 18.0.143 installed.

ajowers · « **Reply #34 on:** March 03, 2013, 07:16:01 am »

I have version 18.0.136.

I have the stable option chosen. I will try the very latest one.

gtgray · « **Reply #35 on:** March 03, 2013, 11:36:21 am »

Quote from: ajowers on March 03, 2013, 07:16:01 am

I have version 18.0.136.

I have the stable option chosen. I will try the very latest one.

It will probably work for you, it is working for me now. I could quibble about certain behaviors with the green button and the guide buttong but at least I can change channels and stop the program with the remote with this build. I was really loosing faith.

ajowers · « **Reply #36 on:** March 03, 2013, 06:15:54 pm »

A short test using the very latest build does appear to work better with my remote now. sorry I reacted too soon with a slightly earlier build. I will continue testing. Thanks.

JimH · « **Reply #37 on:** March 03, 2013, 06:39:30 pm »

Thanks for your patience.

globetrotters1 · « **Reply #38 on:** March 04, 2013, 07:47:14 am »

I can confirm that it works again!

INTERACT FORUM

Author Topic: MCE Remote not functioning properly in Theater Mode (pause, stop, back, etc ...) (Read 26374 times)