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Author Topic: Problem with uploading songs to a Sansa  (Read 7635 times)

TheLongshot

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Problem with uploading songs to a Sansa
« on: October 30, 2007, 09:37:17 pm »

I've been using MC with my 8MB Sansa for a while now with good success, transcoding my FLAC files in my library to MP3s.  Unfortunately, starting a couple of months ago, I started having problems uploading files to my Sansa.  Random files would fail to upload.  Eventually, the player would either disconnect or lock up.  I've been working the issue from the side of the Sansa, ending with me RMAing my Sansa.  Now I have a new one, and I have the same problems.

I've tried multiple cables, so it isn't a bad cable.  I've tried different USB ports.  I've even tried a different computer.  I've manually uploaded files in MTP mode successfully in bulk.

This leaves MC.  I've upgraded to the latest version (.358) and I still have this problem.  Any suggestions?

Jason
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Matt

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Re: Problem with uploading songs to a Sansa
« Reply #1 on: October 31, 2007, 08:42:53 pm »

Strange.

Do transfers of only a handful of files always work?

You could try to disable album art in case the .alb file creation is a problem.

Also, you could try some files with no cover art to see if it's related to this.  (some devices have problems with big art, but MC is pretty good about not putting too large of art on a device for this reason)
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #2 on: October 31, 2007, 10:47:03 pm »

I've had files fail that don't have cover art.  I'll give it a try anyways.

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #3 on: October 31, 2007, 11:10:43 pm »

Nope, didn't work.  The uploads all of a sudden started failing.  The Sansa is still connected, tho.

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #4 on: November 03, 2007, 01:56:13 pm »

Ok, it has been a couple of days.  Any more suggestions?

Jason
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SwellGuy

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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #6 on: November 05, 2007, 10:48:57 pm »

You must have missed it, but I am using MTP mode.

C'mon guys.  There has to be something else I can try.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #7 on: November 06, 2007, 09:37:13 am »

I've manually uploaded files in MTP mode successfully in bulk.

I took this to mean that you weren't having any problems in MTP mode. I'll look into it...
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #8 on: November 06, 2007, 09:45:26 pm »

I took this to mean that you weren't having any problems in MTP mode. I'll look into it...

Sorry about the confusion.  What I was saying that copying files directly works, but not through MC.

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #9 on: November 10, 2007, 10:55:20 pm »

And now it has been a few more days.  Any suggestions?  Anything I can look at?

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #10 on: November 12, 2007, 01:55:30 pm »

If you take FLAC out of the equation do you still have problems?
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #11 on: November 15, 2007, 12:21:13 am »

If you take FLAC out of the equation do you still have problems?

I was thinking along similar lines, but I hadn't the time to do it.

I converted a bunch of stuff to MP3 and created a new library which I put all the files into.  Then I created a smartlist and attached that to my Sansa and did a sync.  It worked with no problems, tho the upload speed seemed to vary.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #12 on: November 15, 2007, 02:26:16 pm »

Have you tried setting the Simultaneous Conversion to 1 in Handheld > Options > Conversion. It's possible the FLAC plugins are having problems with multiple instances.
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #13 on: November 16, 2007, 12:11:16 am »

Have you tried setting the Simultaneous Conversion to 1 in Handheld > Options > Conversion. It's possible the FLAC plugins are having problems with multiple instances.

Just gave it a try, and it failed.  The player disconnected from the computer.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #14 on: November 16, 2007, 02:33:31 pm »

Can you send me (rick at jriver) the logs following a crash? Thanks.
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #15 on: November 17, 2007, 03:44:00 pm »

E-Mail sent

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #16 on: November 27, 2007, 01:21:56 pm »

And now it has been 10 days.  I gave it some extra time for the holidays, but it is time to ping you guys again.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #17 on: November 27, 2007, 03:37:47 pm »

I didn't receive your email. Please send it to rick @ jriver (dot) com.
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #18 on: November 29, 2007, 01:59:37 pm »

You've got mail.

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #19 on: December 02, 2007, 09:11:15 pm »

Hello?  Is this mike on?

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #20 on: December 03, 2007, 11:50:50 pm »

Bueller?  Bueller?

C'mon, you have to have SOME suggestion for me...

Jason
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JimH

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Re: Problem with uploading songs to a Sansa
« Reply #21 on: December 04, 2007, 06:38:56 am »

Did you try updating the firmware?
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #22 on: December 04, 2007, 07:40:11 am »

Did you try updating the firmware?

Look, I've already focused on the Sansa part before coming here, going as far as getting an RMA, and I'm still having problems.  The Sansa has the latest firmware, and it worked previously with this firmware.  I doubt it is the problem, considering all the time and effort I spent on that end.

I've been trying to work this problem for over a month with you guys, with little progress.  And you wonder why people don't like Forum support....

Jason
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JimH

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Re: Problem with uploading songs to a Sansa
« Reply #23 on: December 04, 2007, 08:16:46 am »

Jason,
If I knew an answer that would help, I'd let you know.

MTP devices (PlaysforSure) are not all the same.  Most will work.  A few don't.

Forum support has nothing to do with the problem you're having.

Build 380 is available on the MC12 board.  Did you try it?

Jim
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #24 on: December 04, 2007, 10:52:30 am »

Jason,
If I knew an answer that would help, I'd let you know.

It would be nice if someone would tell me that, rather than have silence for weeks.  How am I supposed to know what the progress is if I don't hear from anyone?  At the very least, I want to rule out some parts of the chain.  So far, I've eliminated the Sansa itself and the connection to the Sansa.

Quote
MTP devices (PlaysforSure) are not all the same.  Most will work.  A few don't.

The device worked perfectly fine, and seems to be fine if I'm just using MP3s.  It craps out if I'm transcoding FLAC files.

Quote
Build 380 is available on the MC12 board.  Did you try it?

Rick had sent me a link to Build 379, which I installed and there was no change.  I'll try 380 when I get home, but I don't expect any different results than the many versons I've tried before then.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #25 on: December 04, 2007, 12:26:27 pm »

Jason,

We may be having a communication problem here. You've sent logs on two occasions and we've never received them. Then I sent you a build via email on November 27th and haven't heard any confirmation that you got it or if it worked or not until your last post.

To troubleshoot the problem we will have to see the logs. Are you using 'Click to email log files' when you send the logs? If not please use that method because that packages them up in a zip file so they don't get grabbed by the email overlords. Once again my email address is [rick at jriver dot com] (make sure to remove spaces and replace 'at' and 'dot' with the appropriate symbols).

Regards,
Rick
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #26 on: December 04, 2007, 12:49:37 pm »

That's why I replied to this thread that I sent you mail.  Unless you respond, I have no clue if you got it or not.

I don't know why you are not getting my e-mails.  I'm not getting any bounces from you, and no one else is having problems with my e-mail.  I'll try my other e-mail account to see if that works.

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #27 on: December 04, 2007, 09:47:03 pm »

Ok, downloaded 380, had it fail to upload again (player locked up), and E-Mailed the log file to Rick.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #28 on: December 05, 2007, 11:24:13 am »

Jason,

I haven't received your logs.

Rick
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #29 on: December 10, 2007, 02:42:56 pm »

We're not seeing anything helpful in the logs so I would try one or both of the following:

1) Set the device to MSC mode and re-format. Go into Options for the device and un-tick UseWMDM. Reattempt sync.

2) Keep conversion of your flac files and syncing as separate processes. Don't convert files as part of the sync process.

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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #30 on: December 12, 2007, 07:22:28 am »

1) Set the device to MSC mode and re-format. Go into Options for the device and un-tick UseWMDM. Reattempt sync.

I was afraid of that.  Let me know when you have better logging so that we can track down this problem.

Just finished an update, and while everything loaded, I don't see anything in MC.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #31 on: December 12, 2007, 10:51:43 am »

Just finished an update, and while everything loaded, I don't see anything in MC.

I'm not sure what you're saying. Did you re-sync the device, it appeared to work but MC doesn't list any content on the device?

Have you tried switching to MSC?
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #32 on: December 12, 2007, 01:51:02 pm »

I'm not sure what you're saying. Did you re-sync the device, it appeared to work but MC doesn't list any content on the device?

Have you tried switching to MSC?

I switched to MSC mode mode, formated the drive, and synced my Sansa to a SmartList I have made up for it.  The files will upload fine, and after I disconnect and it refreshes the database on the Sansa, the music plays fine.

But, if I reconnect the Sansa, it doesn't list any files, tho it sees the Sansa as full.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #33 on: December 12, 2007, 02:31:03 pm »

We'll look into that...
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #34 on: December 12, 2007, 03:37:19 pm »

Jason,

This is an old problem with the Sansa. The folder that your files are copied to is the "music" folder. This is a hidden folder on the Sansa even after switching from MTP to MSC mode and MC doesn't list the contents of hidden folders. (We assume they are hidden for a reason.)

So, the best way to work around this is to change your Audio Base Path in settings to "My Music". You may have to do this for images and playlists as well.

This is one of the main reasons why we have users set the Sansa's to MTP.

Rick
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #35 on: December 13, 2007, 10:55:37 pm »

I'm sorry, but nothing I do seems to fix the problem.  I've tried putting the music files into a directory called MyMusic.  I've tried setting it to the root.  I've changed all the directories to different names.

The odd thing is the files on the MicroSD card appear just fine.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #36 on: December 14, 2007, 09:18:43 am »

You changed the Audio Base Path, re-synced and the files still don't appear in MC? Is the MyMusic folder hidden? Can you see the files under that folder with Explorer?
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #37 on: December 14, 2007, 09:43:07 am »

You changed the Audio Base Path, re-synced and the files still don't appear in MC? Is the MyMusic folder hidden? Can you see the files under that folder with Explorer?

Yep, I did all that.  I see the files fine in explorer.  Actually, I saw the files fine in the "MUSIC" folder in explorer as well.  I don't know why MC can't see them...

Jason
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #38 on: December 18, 2007, 07:36:08 am »

So, am I completely out of luck here?  This is very frustrating because this product worked perfectly up to a few months ago.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #39 on: December 18, 2007, 10:39:54 am »

We've got something in the works - I'll let you know when we have something to test.
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TheLongshot

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Re: Problem with uploading songs to a Sansa
« Reply #40 on: December 18, 2007, 10:52:05 am »

We've got something in the works - I'll let you know when we have something to test.

Thanks.  That's all I wanted to know.

Jason
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SwellGuy

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Re: Problem with uploading songs to a Sansa
« Reply #41 on: December 19, 2007, 10:16:35 am »

We've made an exception for the Sansa e200 series players so that MC lists content in hidden folders in build 12.0.397. This will make using these players in MSC mode much more palatable.
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