Topic: Cloudplay Questions and Answers II (Read 44817 times)

JimH · « **on:** June 14, 2019, 09:50:29 am »

I'm starting a new thread for questions or comments. I believe we have now fixed most of the problems that created some instability. Thanks for your patience.

The previous thread is here.

Please post any questions or comments about CloudPlay in this thread.

For more about Cloudplay, please see:

CloudPlay Instructions and Description

or the Cloudplay wiki topic.

JimH · « **Reply #1 on:** June 14, 2019, 09:52:04 am »

Are the audio files uploaded, too?
Yes.

Is it legal?
Yes. JRiver pays streaming fees.

What does it cost?
It's listener supported.

Are there limits?
At this time, the limit is 2000 files. This may change.

How can I play these files?
On the CloudPlay page, there is a play button on the right.
You can also log in from a browser by visiting https://user.jriver.com . The play button doesn't yet work, but it will soon. We also expect to add playback from JRiver for Android.

JimH · « **Reply #2 on:** June 14, 2019, 09:55:21 am »

There are some user interface changes in MC 25.0.54 (posted near the top of this board). The purpose of the changes is primarily to simplify the interface.

The Cloudplay entry in the tree jumps directly to the playlists.

Radio buttons are at the top of the Cloudplay page.

Play Doctor can be used with Cloudplay files. Please see Play Doctor Meets Cloudplay.

You can view the playlists you have liked. It's called "My Favorites".

You can see the number of playlists and files for each user.

Cloudplay was removed from MC's Playlists category (at the bottom).

Under MC's Playlists, there is a special group for Cloudplay Playlists.

bluenose1 · « **Reply #3 on:** June 15, 2019, 08:52:39 am »

I tried MC 25.0.54 and Play Doctor doesn't work for me now. Might have something to do with the changes that you made in the Play doctor options to "Set Rules for files that can be included". I can't figure out how to specify the rules for Genre. Is that the problem or is there some thing else?

JimH · « **Reply #4 on:** June 15, 2019, 09:12:18 am »

Please read the instructions carefully:
https://yabb.jriver.com/interact/index.php/topic,120166.msg830680.html#msg830680

Then set the Cloudplay percent you want. I usually use 100% so all the tracks come from Cloudplay.

Don't change anything else until that works. It's possible there are bugs I don't know about.

JimH · « **Reply #5 on:** June 15, 2019, 09:19:00 am »

I just tested and it's working.

Once you've set the percent of Cloudplay tracks, go to Audio, select a track as your "seed", right click, then More Play Options > Play with Play Doctor and Cloudplay.

bluenose1 · « **Reply #6 on:** June 15, 2019, 10:37:39 am »

I reloaded an the earlier version then loaded version 25.0.54 again and now it's working correctly. I have no idea why my Play Doctor options looked strange before. Anyway, thanks for checking. By the way, the composer tag is still empty in my download streams, except for the tracks I uploaded. Do very few people include the composer tag in their uploads? If that's the case, please encourage people to include them. I know you want a quality product and that would help.

JimH · « **Reply #7 on:** June 15, 2019, 10:40:39 am »

I agree about composer. We'll try to improve it.

bluenose1 · « **Reply #8 on:** June 15, 2019, 11:45:45 am »

Thanks. That will be great.

EdBrady · « **Reply #9 on:** June 15, 2019, 01:09:45 pm »

Is there any chance of offering an option to turn on volume leveling for Cloudplay only? I don't use leveling for play from my own library, but it would come in handy for Cloudplay.

JimH · « **Reply #10 on:** June 15, 2019, 01:31:40 pm »

You could probably use zones for that.

EdBrady · « **Reply #11 on:** June 15, 2019, 09:25:33 pm »

Thanks - Will give it a try.

EdBrady · « **Reply #12 on:** June 16, 2019, 11:03:24 pm »

Okay, I got zones working well. I have it switching to a zone with volume leveling enabled for Cloudplay tracks. Unfortunately, though, there doesn't seem to be any of the audio analysis data present on the Cloudplay tracks, and everything just gets reduced by 10dB. I know the data must be present on tracks that are uploaded, but it's getting lost when those same tracks are played.

JimH · « **Reply #13 on:** June 17, 2019, 09:11:39 am »

Old Cloudplay Playlists will be Removed Soon

Mike Foran · « **Reply #14 on:** June 17, 2019, 04:33:04 pm »

Will JRemote be updated to include Cloudplay support?

JimH · « **Reply #15 on:** June 17, 2019, 07:14:19 pm »

We hope to do that. We were talking about it today. The new version does support Radio JRiver. Those are the four buttons at the top of Cloudplay.

bluenose1 · « **Reply #16 on:** June 18, 2019, 03:36:12 pm »

Those four Cloudplay selections do appear under Streaming on my iPad but if I switch to the "This Device" zone, the selections don't play on my iPad but still play under my "Player" zone on my computer. For some reason the zone doesn't change to "My device" for those Sreaming selections. So when you up-date the JRemote ios software the Cloudplay selections should play on "My device" when that zone is selected. Hope that's clear. Thanks.

bluenose1 · « **Reply #17 on:** June 18, 2019, 03:41:18 pm »

Sorry, My reference to the four Cloudplay selections above should have read " the four Radio paradise selections"

bytestar · « **Reply #18 on:** June 19, 2019, 03:12:46 pm »

My Questions:

1.
Is the upload speed limited for CloudPlay ? to 5MBit or anything?
I actually have 40MBit upload (5.000 kB) but in practice I only get Max 5MBit (625kB) when uploading to CloudPlay.

2.
Can we get a renaming feature on the Cloud Play website?

3.
Would it be possible to add the function "Upload to Cloud" to the playlist header? (Only by right clicking on the playlist it is uncomfortable)

JimH · « **Reply #19 on:** June 19, 2019, 05:14:13 pm »

1. I don't think it's limited, but I suppose it's possible.

2. Yes. Not sure when.

3. Probably.

thezone · « **Reply #20 on:** June 24, 2019, 06:41:18 pm »

Hi,

I am unable to sign in using my Interact Login and password and I do not see a link to creating a new username and password.

JimH · « **Reply #21 on:** June 24, 2019, 07:41:51 pm »

You have to register unless you did already.

thezone · « **Reply #22 on:** June 24, 2019, 10:51:46 pm »

Quote from: JimH on June 24, 2019, 07:41:51 pm

You have to register unless you did already.

Sorry I should have been more specific, how do you register? There is no "Register here" link?

JimH · « **Reply #23 on:** June 25, 2019, 07:02:34 am »

Sign in / Sign up on the far right corner. Try widening the window.

What OS?

thezone · « **Reply #24 on:** June 26, 2019, 01:45:20 am »

Quote from: JimH on June 25, 2019, 07:02:34 am

Sign in / Sign up on the far right corner. Try widening the window.

What OS?

Oh dear, so sorry, this is what happens when you use a 65" OLED as a PC, it was up in the corner............ near the ceiling..............

JimH · « **Reply #25 on:** June 26, 2019, 07:00:05 am »

Funny.

maky100 · « **Reply #26 on:** June 26, 2019, 06:08:15 pm »

Hi,
uploaded one further playlist - "Finest , Rare Prog-Rock" - today and instead to find it under "maky100" it was created under new name "guest_37503". What happend here?

JimH · « **Reply #27 on:** June 26, 2019, 06:31:37 pm »

Sounds like a bug.

maky100 · « **Reply #28 on:** June 27, 2019, 01:00:45 am »

from my side or JRiver side?
Any chance to switch it to my account, I wouldn't like to upload it again, it takes a long time?

just for information: I have got the email with the playlist link as always.

thezone · « **Reply #29 on:** June 27, 2019, 04:58:39 am »

Love this function, there is some fantastic quality material uploaded!

Is it possible to play playlists on the Android app on your phone?

JimH · « **Reply #30 on:** June 27, 2019, 05:56:24 am »

Quote from: thezone on June 27, 2019, 04:58:39 am

Love this function, there is some fantastic quality material uploaded!

Is it possible to play playlists on the Android app on your phone?

Not yet, but we hope to get it going. Probably in Panel first.

JimH · « **Reply #31 on:** June 27, 2019, 06:04:29 am »

Quote from: maky100 on June 27, 2019, 01:00:45 am

from my side or JRiver side?
Any chance to switch it to my account, I wouldn't like to upload it again, it takes a long time?

just for information: I have got the email with the playlist link as always.

It may be our bug and, if so, it will take a few days to fix. I'm sorry.

maky100 · « **Reply #32 on:** June 27, 2019, 06:53:06 am »

no problem, you do a very good work. I love this peace of Software.

maky100 · « **Reply #33 on:** June 27, 2019, 07:38:26 am »

next question:
I have changed my Email Address for Login in this forum.
I wanted to do the same for Cloudplay-Login. I got the answer, that's not possibel because Emailaddress is in use. Why?

JohnT · « **Reply #34 on:** June 27, 2019, 08:57:42 am »

Quote from: maky100 on June 27, 2019, 07:38:26 am

next question:
I have changed my Email Address for Login in this forum.
I wanted to do the same for Cloudplay-Login. I got the answer, that's not possible because Emailaddress is in use. Why?

Please try again. We fixed your account so you'll be able to change your email address and you'll see your uploaded playlist 'Finest, Rare Prog-Rock' in it's proper place.

maky100 · « **Reply #35 on:** June 27, 2019, 09:21:26 am »

works, thank you very much for your quick support

donlboy · « **Reply #36 on:** June 27, 2019, 03:42:54 pm »

I previously reported in the now-closed thread about not seeing the Play or Download icons in MediaCenter 25.0.054 and several previous versions. I am on Win 10 1803. It does work correctly on another computer running all of the same software. I previously posted a screenshot of what the CloudPlay page looks like for me. I have not found any settings, either in Windows or MediaCenter that fix this, but I'm sort-of shooting in the dark. I would appreciate any feedback on what to try or what data to collect that might help you find a bug, if one exists. Meanwhile, for over a month, I have not been able to use CloudPlay in MediaCenter on my main computer

Thanks.

JimH · « **Reply #37 on:** June 27, 2019, 04:16:25 pm »

Version of MC?

OS?

Is there a horizontal scroll bar? They may be off the screen on the right.

donlboy · « **Reply #38 on:** June 27, 2019, 04:56:44 pm »

MC 25.0.54

OS Win 10 build 1803

No horizontal scroll bar. See screenshot.

JimH · « **Reply #39 on:** June 27, 2019, 04:59:56 pm »

Ah! I bet javascript is disabled in your browser.

donlboy · « **Reply #40 on:** June 28, 2019, 08:49:09 am »

Quote from: JimH on June 27, 2019, 04:59:56 pm

Ah! I bet javascript is disabled in your browser.

Does this refer to the browser in MC? I am using the "Internet Explorer" choice. Is there a way to turn JavaScript on for the built-in browser? BTW, JavaScript is on in my Edge and Chrome browsers, I do not have IE installed.

BradATIMA · « **Reply #41 on:** June 28, 2019, 11:22:28 am »

Quote from: donlboy on June 27, 2019, 04:56:44 pm

MC 25.0.54

OS Win 10 build 1803

No horizontal scroll bar. See screenshot.

From your screenshot, it looks like none of the font-based icons are rendering. This could be caused by a few things. One thing to check is if font downloading is disabled. To check, go to Internet Options in the Windows Control Panel. Go to the Security tab and click the button that says "Custom level...". A little less than half way down the list is the Downloads section. Make sure "Font downloading" is enabled.

donlboy · « **Reply #42 on:** June 28, 2019, 05:36:26 pm »

Quote from: BradATIMA on June 28, 2019, 11:22:28 am

From your screenshot, it looks like none of the font-based icons are rendering. This could be caused by a few things. One thing to check is if font downloading is disabled. To check, go to Internet Options in the Windows Control Panel. Go to the Security tab and click the button that says "Custom level...". A little less than half way down the list is the Downloads section. Make sure "Font downloading" is enabled.

Font downloading was already enabled. Do you have any other things I can try? Thanks for your help so far. I guess my problem is fairly unique, so I understand if you can't spend too much time on it.

JimH · « **Reply #43 on:** June 28, 2019, 06:01:09 pm »

Javascript is probably turned off in your browser.

donlboy · « **Reply #44 on:** June 29, 2019, 09:40:09 am »

Quote from: JimH on June 28, 2019, 06:01:09 pm

Javascript is probably turned off in your browser.

Does this refer to the browser in MC? I am using the "Internet Explorer" choice. Is there a way to turn JavaScript on for the built-in browser? BTW, JavaScript is on in my Edge and Chrome browsers, I do not have IE installed.

BradATIMA · « **Reply #45 on:** July 01, 2019, 08:26:31 am »

Quote from: donlboy on June 29, 2019, 09:40:09 am

Does this refer to the browser in MC? I am using the "Internet Explorer" choice. Is there a way to turn JavaScript on for the built-in browser? BTW, JavaScript is on in my Edge and Chrome browsers, I do not have IE installed.

For IE, enable/disable JavaScript is in the same place as Font Downloading. Near the bottom of the list is the Scripting section. For JavaScript, you need to make sure Active scripting is enabled.

donlboy · « **Reply #46 on:** July 03, 2019, 07:06:24 am »

Quote from: BradATIMA on July 01, 2019, 08:26:31 am

For IE, enable/disable JavaScript is in the same place as Font Downloading. Near the bottom of the list is the Scripting section. For JavaScript, you need to make sure Active scripting is enabled.

I'm not sure what to do since I don't have IE on this computer. Please clarify.

BradATIMA · « **Reply #47 on:** July 03, 2019, 07:58:04 am »

Quote from: donlboy on July 03, 2019, 07:06:24 am

I'm not sure what to do since I don't have IE on this computer. Please clarify.

Even if you uninstalled IE you should still be able to access some of the Internet Options from Windows. It's in Control Panel -> Internet Options -> Security tab -> Custom level... Near the bottom of the list is the Scripting section and the first option is Active scripting. This controls JavaScript so it needs to be enabled for Cloudplay to work properly.

Wildcat · « **Reply #48 on:** July 05, 2019, 03:42:27 pm »

Okay, i'm not the smartest cookie in the jar and need some help.

I Recently uploaded several Playlists and files to Cloudplay. Why am I now seeing these in "My Library"? Basically like duplicates.
Am I doing something wrong? Is there a way not to see them?

TIA

JimH · « **Reply #49 on:** July 05, 2019, 03:51:18 pm »

What version of MC? Try updating to 25.0.71.

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Author Topic: Cloudplay Questions and Answers II (Read 44817 times)