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JRiver Media Center 32 for Windows
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Antivirus (AV) Problems
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Topic: Antivirus (AV) Problems (Read 48642 times)
JimH
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Posts: 71462
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Antivirus (AV) Problems
«
on:
December 19, 2013, 11:17:51 am »
We've seen a lot of problems caused by antivirus software. For a number of years, I've just added them to the
Weird and Wonderful
thread. But lately, it seems to be getting worse, so I'm starting this thread to document them separately.
Windows Defender
If you're using Windows 10 or above, Windows Defender is running and it must be configured to allow MC to run. Please see
Taming Windows Defender
Thanks to Awesome Donkey for his work on the thread!
JRiver recommends using only Windows Defender (aka Microsoft Defender) for antivirus protection on Win10.
Disabling the AV software is often not enough. You must uninstall it
to be sure that it isn't causing a problem. If this test fixes the problem, then you know that the AV software must be configured to allow MC's operation.
AV software should not be checking media files in any case.
Crash with DLNA
http://yabb.jriver.com/interact/index.php?topic=86061.msg588745#msg588745
Visual C++ Runtime Error
http://yabb.jriver.com/interact/index.php?topic=85545.msg588381#msg588381
Stuttering Video
http://yabb.jriver.com/interact/index.php?topic=83473.msg570320#msg570320
Help of finding causes of instability
Glynor made a nice thread on the subject:
http://yabb.jriver.com/interact/index.php?topic=86699.0
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JimH
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Re: Antivirus Problems
«
Reply #1 on:
December 25, 2013, 07:36:40 am »
Crash importing FLAC
Bitdefender again.
http://yabb.jriver.com/interact/index.php?topic=85837.msg589566#msg589566
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jkrzok
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Re: Antivirus (AV) Problems
«
Reply #2 on:
January 17, 2014, 01:11:42 pm »
Webroot issues with video
With the upgrade to 104 I found that I could no longer play video in MC. Tried playing with the settings and an install and reinstall. No go with either. Then I shut down Webroot and videos played again. After launching Webroot I went into identity protection settings, application settings and selecting "protect" for all things JRiver, including an entry I had never seen before for a "lav" plugin. Sorry I can't remember more specifics on this entry as it's no longer listed in Webroot.
This is basically the same solution to the problem where you can't paste into MC after any MC update.
Perhaps maybe it's all just a coincidence and there's some other problem that prevented video playback but I figure I'd still report my situation here. Now to raise this issue with Webroot.
Webroot post:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/JRiver-Media-Center-and-Identity-protection/td-p/77605
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JimH
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Re: Antivirus (AV) Problems
«
Reply #3 on:
January 19, 2014, 08:09:02 am »
MC slow when used with NAS drive
Changing a Microsoft Security Essentials setting solved it:
http://yabb.jriver.com/interact/index.php?topic=70778.msg593864#msg593864
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JimH
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Re: Antivirus (AV) Problems
«
Reply #4 on:
January 21, 2014, 12:38:24 pm »
MC appears to hang
Another BitDefender problem:
http://yabb.jriver.com/interact/index.php?topic=86861.msg594323#msg594323
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JimH
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Re: Antivirus (AV) Problems
«
Reply #5 on:
February 04, 2014, 04:25:46 pm »
Song starts to play, then stops
Uninstalling Avast fixed it:
http://yabb.jriver.com/interact/index.php?topic=86960.msg597251#msg597251
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klauscr
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Posts: 2
Re: Antivirus (AV) Problems
«
Reply #6 on:
February 07, 2014, 11:43:04 am »
Gizmo won't connect
Kaspersky AV for Android prevents GIZMO from connecting to MC;
Connection succeeds when "Web Protection" is disabled in Kaspersky.
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JimH
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Re: Antivirus (AV) Problems
«
Reply #7 on:
February 09, 2014, 01:46:01 pm »
MC won't install
Turning off antivirus program solved it.
http://yabb.jriver.com/interact/index.php?topic=87351.msg598220#msg598220
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JimH
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Re: Antivirus (AV) Problems
«
Reply #8 on:
March 19, 2014, 09:41:29 pm »
MC Crashes Every Day
Uninstalling avast solved it.
http://yabb.jriver.com/interact/index.php?topic=87800.msg604591#msg604591
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JimH
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Re: Antivirus (AV) Problems
«
Reply #9 on:
April 10, 2014, 02:25:23 pm »
madVR Download Failed
http://yabb.jriver.com/interact/index.php?topic=88626.msg607938#msg607938
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JimH
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Re: Antivirus (AV) Problems
«
Reply #10 on:
April 17, 2014, 02:05:30 pm »
Can't watch video
http://yabb.jriver.com/interact/index.php?topic=88749.0
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JimH
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Re: Antivirus (AV) Problems
«
Reply #11 on:
April 20, 2014, 12:13:32 pm »
Audio drops out
Removing webroot fixed it.
http://yabb.jriver.com/interact/index.php?topic=88806.msg609224#msg609224
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JimH
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Re: Antivirus (AV) Problems
«
Reply #12 on:
May 10, 2014, 07:18:45 am »
Crashes
Bitdefender again.
http://yabb.jriver.com/interact/index.php?topic=89168.msg612176#msg612176
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JimH
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Re: Antivirus (AV) Problems
«
Reply #13 on:
May 19, 2014, 09:45:41 pm »
Several problems
Norton
http://yabb.jriver.com/interact/index.php?topic=89314.msg613305#msg613305
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JimH
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Re: Antivirus (AV) Problems
«
Reply #14 on:
June 02, 2014, 07:28:23 am »
DLNA Server Unstable
Bitdefender again
http://yabb.jriver.com/interact/index.php?topic=86061.msg614891#msg614891
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JimH
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Re: Antivirus (AV) Problems
«
Reply #15 on:
August 25, 2014, 06:50:30 am »
Gizmo won't connect after new install
Norton
http://yabb.jriver.com/interact/index.php?topic=91249.msg627813#msg627813
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JimH
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Re: Antivirus (AV) Problems
«
Reply #16 on:
September 14, 2014, 08:57:23 am »
JRtools won't run
Eset Security
http://yabb.jriver.com/interact/index.php?topic=91827.msg631805#msg631805
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JimH
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Re: Antivirus (AV) Problems
«
Reply #17 on:
April 14, 2015, 06:59:56 am »
Can't purchase
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=96938.0
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JimH
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Re: Antivirus (AV) Problems
«
Reply #18 on:
May 14, 2015, 07:02:29 am »
Failed to Load jrtools
Avast
http://yabb.jriver.com/interact/index.php?topic=97419.msg673821#msg673821
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JimH
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Re: Antivirus (AV) Problems
«
Reply #19 on:
August 01, 2015, 06:31:33 am »
JRemote stopped working after installing Windows 10
Uninstalling McCaffee fixed it.
http://yabb.jriver.com/interact/index.php?topic=99104.msg686146#msg686146
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JimH
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Re: Antivirus (AV) Problems
«
Reply #20 on:
August 20, 2015, 01:19:32 am »
Stuttering playback and high CPU Usage
Microsoft antivirus
http://yabb.jriver.com/interact/index.php?topic=99553.0
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JimH
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Re: Antivirus (AV) Problems
«
Reply #21 on:
August 20, 2015, 01:30:37 am »
TV Problems
Norton
http://yabb.jriver.com/interact/index.php?topic=99523.msg689338#msg689338
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JimH
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Re: Antivirus (AV) Problems
«
Reply #22 on:
August 23, 2015, 12:43:28 am »
MC Hangs on Close
Kaspersky did it.
http://yabb.jriver.com/interact/index.php?topic=99507.msg689852;topicseen#msg689852
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JimH
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Re: Antivirus (AV) Problems
«
Reply #23 on:
August 25, 2015, 01:59:01 am »
Video Hesitation
Uninstalling AVG Antivirus fixed it:
http://yabb.jriver.com/interact/index.php?topic=99634.msg690191#msg690191
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JimH
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Re: Antivirus (AV) Problems
«
Reply #24 on:
September 09, 2015, 01:48:55 pm »
Playback problem
McAfee
http://yabb.jriver.com/interact/index.php?topic=99904.msg692898#msg692898
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JimH
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Re: Antivirus (AV) Problems
«
Reply #25 on:
October 02, 2015, 06:40:19 pm »
MC won't download LAV filters
SonicWall antivirus:
https://yabb.jriver.com/interact/index.php?topic=100575.msg697522#msg697522
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JimH
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Re: Antivirus (AV) Problems
«
Reply #26 on:
October 05, 2015, 12:04:06 pm »
Crashes when tagging
Qihoo 360 antivirus
http://yabb.jriver.com/interact/index.php?topic=99655.msg697893#msg697893
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JimH
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Re: Antivirus (AV) Problems
«
Reply #27 on:
October 11, 2015, 06:17:10 am »
Windows Explorer dies when MC runs
Webroot
http://yabb.jriver.com/interact/index.php?topic=100712.msg698630#msg698630
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JimH
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Re: Antivirus (AV) Problems
«
Reply #28 on:
October 27, 2015, 03:12:39 am »
Sound Problem Watching TV
Norton
http://yabb.jriver.com/interact/index.php?topic=101021.msg700687#msg700687
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JimH
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Re: Antivirus (AV) Problems
«
Reply #29 on:
November 06, 2015, 03:00:01 am »
EPG won't work
Norton blocked mc2xml
https://yabb.jriver.com/interact/index.php?topic=100686.msg698294#msg698294
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JimH
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Re: Antivirus (AV) Problems
«
Reply #30 on:
January 04, 2016, 11:14:37 am »
Intermittent audio buffering
Bitdefender
http://yabb.jriver.com/interact/index.php?topic=102409.msg710162#msg710162
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JimH
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Re: Antivirus (AV) Problems
«
Reply #31 on:
April 24, 2016, 04:50:51 am »
License Install Problem
Symantec antivirus was the probable cause.
http://yabb.jriver.com/interact/index.php?topic=104509.msg726524#msg726524
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JimH
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Re: Antivirus (AV) Problems
«
Reply #32 on:
April 30, 2016, 07:33:05 am »
JRiver exe deleted
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=104598.msg727202#msg727202
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JimH
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Re: Antivirus (AV) Problems
«
Reply #33 on:
June 08, 2016, 06:22:09 pm »
MC won't install
Uninstalling the AV software fixed it.
http://yabb.jriver.com/interact/index.php?topic=105375.msg733294#msg733294
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JimH
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Re: Antivirus (AV) Problems
«
Reply #34 on:
June 14, 2016, 08:03:22 am »
DSP Settings Lost
Antivirus
http://yabb.jriver.com/interact/index.php?topic=105469.msg733958#msg733958
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JimH
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Re: Antivirus (AV) Problems
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Reply #35 on:
August 07, 2016, 12:11:09 am »
Crashes
Kaspersky
http://yabb.jriver.com/interact/index.php?topic=106386.msg739789#msg739789
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JimH
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Re: Antivirus (AV) Problems
«
Reply #36 on:
September 09, 2016, 03:35:54 pm »
Computer freezes when connected to Naim DAC
Kaspersky
http://yabb.jriver.com/interact/index.php/topic,107003.msg743415.html#msg743415
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RoderickGI
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Re: Antivirus (AV) Problems
«
Reply #37 on:
February 03, 2017, 02:36:02 pm »
Just a heads up. Norton 360 has suddenly decided that JRShellExt.dll is a problem, and removed it from my system.
Naturally I have restored it. It was only rejected based on Reputation anyway, not for doing anything wrong.
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What specific version of MC you are running:
MC27.0.27
@ Oct 27, 2020 and updating regularly Jim! MC Release Notes:
https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:
Windows 10 Pro 64bit Version 2004 (OS Build 19041.572)
.
The JRMark score of the PC with an issue:
JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:
Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner
JimH
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Re: Antivirus (AV) Problems
«
Reply #38 on:
September 06, 2017, 07:07:44 pm »
Can't download MP3 encoder
Changing antivirus settings fixed it.
https://yabb.jriver.com/interact/index.php/topic,112131.msg774977.html#msg774977
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JimH
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Re: Antivirus (AV) Problems
«
Reply #39 on:
October 06, 2017, 07:30:57 am »
Crashes
Bitdefender was the cause.
https://yabb.jriver.com/interact/index.php/topic,112547.msg778378.html#msg778378
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JimH
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Re: Antivirus (AV) Problems
«
Reply #40 on:
October 06, 2017, 08:20:25 pm »
In the Egregious Behavior Department, this is worth a read:
https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
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Re: Antivirus (AV) Problems
«
Reply #41 on:
October 07, 2017, 09:22:37 pm »
Can't load MC on Win10
Norton...
https://yabb.jriver.com/interact/index.php/topic,111675.msg778596.html#msg778596
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JimH
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Re: Antivirus (AV) Problems
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Reply #42 on:
October 14, 2017, 06:10:15 pm »
Install hangs
Windows Defender
https://yabb.jriver.com/interact/index.php/topic,112711.msg779528.html#msg779528
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JimH
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Re: Antivirus (AV) Problems
«
Reply #43 on:
November 02, 2017, 09:15:10 am »
ntdll.dll crash
Bitdefender
https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
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JimH
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Re: Antivirus (AV) Problems
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Reply #44 on:
December 06, 2017, 02:33:37 am »
High CPU Usage
Bitdefender antivirus
https://yabb.jriver.com/interact/index.php/topic,113354.msg784440.html#msg784440
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Re: Antivirus (AV) Problems
«
Reply #45 on:
December 22, 2017, 12:19:33 am »
Audio Pausing after Update
Norton
https://yabb.jriver.com/interact/index.php/topic,113698.0.html
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Re: Antivirus (AV) Problems
«
Reply #46 on:
December 29, 2017, 04:29:37 am »
Files can't be imported
Bitdefender was preventing them from being downloaded:
https://yabb.jriver.com/interact/index.php/topic,113774.msg786410.html#msg786410
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JimH
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Re: Antivirus (AV) Problems
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Reply #47 on:
January 13, 2018, 06:29:13 am »
Sound cuts off briefly
Norton
https://yabb.jriver.com/interact/index.php/topic,114014.0.html
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Re: Antivirus (AV) Problems
«
Reply #48 on:
January 27, 2018, 11:34:52 am »
MC suddenly can't write to directory
Avast
https://yabb.jriver.com/interact/index.php/topic,113625.msg789311.html#msg789311
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Re: Antivirus (AV) Problems
«
Reply #49 on:
April 19, 2018, 06:10:09 pm »
JRemote doesn't work with new MC
McAfee antivirus
https://yabb.jriver.com/interact/index.php/topic,115477.0.html
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