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Author Topic: Antivirus (AV) Problems  (Read 56393 times)

JimH

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Antivirus (AV) Problems
« on: December 19, 2013, 11:17:51 am »
We've seen a lot of problems caused by antivirus software.  For a number of years, I've just added them to the Weird and Wonderful thread.  But lately, it seems to be getting worse, so I'm starting this thread to document them separately.

Windows Defender
If you're using Windows 10 or above, Windows Defender is running and it must be configured to allow MC to run.  Please see Taming Windows Defender  Thanks to Awesome Donkey for his work on the thread!

JRiver recommends using only Windows Defender (aka Microsoft Defender) for antivirus protection on Win10.

Disabling the AV software is often not enough.  You must uninstall it to be sure that it isn't causing a problem.  If this test fixes the problem, then you know that the AV software must be configured to allow MC's operation.

AV software should not be checking media files in any case.

Crash with DLNA
http://yabb.jriver.com/interact/index.php?topic=86061.msg588745#msg588745

Visual C++ Runtime Error
http://yabb.jriver.com/interact/index.php?topic=85545.msg588381#msg588381

Stuttering Video
http://yabb.jriver.com/interact/index.php?topic=83473.msg570320#msg570320

Help of finding causes of instability
Glynor made a nice thread on the subject:
http://yabb.jriver.com/interact/index.php?topic=86699.0
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JimH

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Re: Antivirus Problems
« Reply #1 on: December 25, 2013, 07:36:40 am »
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jkrzok

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Re: Antivirus (AV) Problems
« Reply #2 on: January 17, 2014, 01:11:42 pm »
Webroot issues with video

With the upgrade to 104 I found that I could no longer play video in MC. Tried playing with the settings and an install and reinstall. No go with either. Then I shut down Webroot and videos played again. After launching Webroot I went into identity protection settings, application settings and selecting "protect" for all things JRiver, including an entry I had never seen before for a "lav" plugin. Sorry I can't remember more specifics on this entry as it's no longer listed in Webroot.

This is basically the same solution to the problem where you can't paste into MC after any MC update.

Perhaps maybe it's all just a coincidence and there's some other problem that prevented video playback but I figure I'd still report my situation here. Now to raise this issue with Webroot.

Webroot post:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/JRiver-Media-Center-and-Identity-protection/td-p/77605
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JimH

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Re: Antivirus (AV) Problems
« Reply #3 on: January 19, 2014, 08:09:02 am »
MC slow when used with NAS drive
Changing a Microsoft Security Essentials setting solved it:
http://yabb.jriver.com/interact/index.php?topic=70778.msg593864#msg593864
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JimH

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Re: Antivirus (AV) Problems
« Reply #4 on: January 21, 2014, 12:38:24 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #5 on: February 04, 2014, 04:25:46 pm »
Song starts to play, then stops
Uninstalling Avast fixed it:
http://yabb.jriver.com/interact/index.php?topic=86960.msg597251#msg597251
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klauscr

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Re: Antivirus (AV) Problems
« Reply #6 on: February 07, 2014, 11:43:04 am »
Gizmo won't connect
Kaspersky AV for Android prevents GIZMO from connecting to MC;
Connection succeeds when "Web Protection" is disabled in Kaspersky.
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JimH

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Re: Antivirus (AV) Problems
« Reply #7 on: February 09, 2014, 01:46:01 pm »
MC won't install
Turning off antivirus program solved it.
http://yabb.jriver.com/interact/index.php?topic=87351.msg598220#msg598220
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JimH

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Re: Antivirus (AV) Problems
« Reply #8 on: March 19, 2014, 09:41:29 pm »
MC Crashes Every Day
Uninstalling avast solved it.
http://yabb.jriver.com/interact/index.php?topic=87800.msg604591#msg604591
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JimH

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Re: Antivirus (AV) Problems
« Reply #9 on: April 10, 2014, 02:25:23 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #10 on: April 17, 2014, 02:05:30 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #11 on: April 20, 2014, 12:13:32 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #12 on: May 10, 2014, 07:18:45 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #13 on: May 19, 2014, 09:45:41 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #14 on: June 02, 2014, 07:28:23 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #15 on: August 25, 2014, 06:50:30 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #16 on: September 14, 2014, 08:57:23 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #17 on: April 14, 2015, 06:59:56 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #18 on: May 14, 2015, 07:02:29 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #19 on: August 01, 2015, 06:31:33 am »
JRemote stopped working after installing Windows 10
Uninstalling McCaffee fixed it.
http://yabb.jriver.com/interact/index.php?topic=99104.msg686146#msg686146
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JimH

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Re: Antivirus (AV) Problems
« Reply #20 on: August 20, 2015, 01:19:32 am »
Stuttering playback and high CPU Usage
Microsoft antivirus
http://yabb.jriver.com/interact/index.php?topic=99553.0
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JimH

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Re: Antivirus (AV) Problems
« Reply #21 on: August 20, 2015, 01:30:37 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #22 on: August 23, 2015, 12:43:28 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #23 on: August 25, 2015, 01:59:01 am »
Video Hesitation
Uninstalling AVG Antivirus fixed it:
http://yabb.jriver.com/interact/index.php?topic=99634.msg690191#msg690191
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JimH

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Re: Antivirus (AV) Problems
« Reply #24 on: September 09, 2015, 01:48:55 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #25 on: October 02, 2015, 06:40:19 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #26 on: October 05, 2015, 12:04:06 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #27 on: October 11, 2015, 06:17:10 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #28 on: October 27, 2015, 03:12:39 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #29 on: November 06, 2015, 03:00:01 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #30 on: January 04, 2016, 11:14:37 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #31 on: April 24, 2016, 04:50:51 am »
License Install Problem
Symantec antivirus was the probable cause.
http://yabb.jriver.com/interact/index.php?topic=104509.msg726524#msg726524
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JimH

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Re: Antivirus (AV) Problems
« Reply #32 on: April 30, 2016, 07:33:05 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #33 on: June 08, 2016, 06:22:09 pm »
MC won't install
Uninstalling the AV software fixed it.
http://yabb.jriver.com/interact/index.php?topic=105375.msg733294#msg733294
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JimH

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Re: Antivirus (AV) Problems
« Reply #34 on: June 14, 2016, 08:03:22 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #35 on: August 07, 2016, 12:11:09 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #36 on: September 09, 2016, 03:35:54 pm »
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RoderickGI

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Re: Antivirus (AV) Problems
« Reply #37 on: February 03, 2017, 02:36:02 pm »
Just a heads up. Norton 360 has suddenly decided that JRShellExt.dll is a problem, and removed it from my system.

Naturally I have restored it. It was only rejected based on Reputation anyway, not for doing anything wrong.



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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

JimH

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Re: Antivirus (AV) Problems
« Reply #38 on: September 06, 2017, 07:07:44 pm »
Can't download MP3 encoder
Changing antivirus settings fixed it.
https://yabb.jriver.com/interact/index.php/topic,112131.msg774977.html#msg774977
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JimH

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Re: Antivirus (AV) Problems
« Reply #39 on: October 06, 2017, 07:30:57 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #40 on: October 06, 2017, 08:20:25 pm »
In the Egregious Behavior Department, this is worth a read:

https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
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JimH

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Re: Antivirus (AV) Problems
« Reply #41 on: October 07, 2017, 09:22:37 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #42 on: October 14, 2017, 06:10:15 pm »
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JimH

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Re: Antivirus (AV) Problems
« Reply #43 on: November 02, 2017, 09:15:10 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #44 on: December 06, 2017, 02:33:37 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #45 on: December 22, 2017, 12:19:33 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #46 on: December 29, 2017, 04:29:37 am »
Files can't be imported
Bitdefender was preventing them from being downloaded:
https://yabb.jriver.com/interact/index.php/topic,113774.msg786410.html#msg786410
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JimH

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Re: Antivirus (AV) Problems
« Reply #47 on: January 13, 2018, 06:29:13 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #48 on: January 27, 2018, 11:34:52 am »
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JimH

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Re: Antivirus (AV) Problems
« Reply #49 on: April 19, 2018, 06:10:09 pm »
JRemote doesn't work with new MC
McAfee antivirus
https://yabb.jriver.com/interact/index.php/topic,115477.0.html
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