INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1] 2   Go Down

Author Topic: Antivirus (AV) Problems  (Read 47419 times)

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Antivirus (AV) Problems
« on: December 19, 2013, 11:17:51 am »

We've seen a lot of problems caused by antivirus software.  For a number of years, I've just added them to the Weird and Wonderful thread.  But lately, it seems to be getting worse, so I'm starting this thread to document them separately.

Windows Defender
If you're using Windows 10 or above, Windows Defender is running and it must be configured to allow MC to run.  Please see Taming Windows Defender  Thanks to Awesome Donkey for his work on the thread!

JRiver recommends using only Windows Defender (aka Microsoft Defender) for antivirus protection on Win10.

Disabling the AV software is often not enough.  You must uninstall it to be sure that it isn't causing a problem.  If this test fixes the problem, then you know that the AV software must be configured to allow MC's operation.

AV software should not be checking media files in any case.

Crash with DLNA
http://yabb.jriver.com/interact/index.php?topic=86061.msg588745#msg588745

Visual C++ Runtime Error
http://yabb.jriver.com/interact/index.php?topic=85545.msg588381#msg588381

Stuttering Video
http://yabb.jriver.com/interact/index.php?topic=83473.msg570320#msg570320

Help of finding causes of instability
Glynor made a nice thread on the subject:
http://yabb.jriver.com/interact/index.php?topic=86699.0
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus Problems
« Reply #1 on: December 25, 2013, 07:36:40 am »

Logged

jkrzok

  • Regular Member
  • World Citizen
  • ***
  • Posts: 180
  • Change this by choosing profile
Re: Antivirus (AV) Problems
« Reply #2 on: January 17, 2014, 01:11:42 pm »

Webroot issues with video

With the upgrade to 104 I found that I could no longer play video in MC. Tried playing with the settings and an install and reinstall. No go with either. Then I shut down Webroot and videos played again. After launching Webroot I went into identity protection settings, application settings and selecting "protect" for all things JRiver, including an entry I had never seen before for a "lav" plugin. Sorry I can't remember more specifics on this entry as it's no longer listed in Webroot.

This is basically the same solution to the problem where you can't paste into MC after any MC update.

Perhaps maybe it's all just a coincidence and there's some other problem that prevented video playback but I figure I'd still report my situation here. Now to raise this issue with Webroot.

Webroot post:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/JRiver-Media-Center-and-Identity-protection/td-p/77605
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #3 on: January 19, 2014, 08:09:02 am »

MC slow when used with NAS drive
Changing a Microsoft Security Essentials setting solved it:
http://yabb.jriver.com/interact/index.php?topic=70778.msg593864#msg593864
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #4 on: January 21, 2014, 12:38:24 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #5 on: February 04, 2014, 04:25:46 pm »

Song starts to play, then stops
Uninstalling Avast fixed it:
http://yabb.jriver.com/interact/index.php?topic=86960.msg597251#msg597251
Logged

klauscr

  • Member
  • *
  • Posts: 2
Re: Antivirus (AV) Problems
« Reply #6 on: February 07, 2014, 11:43:04 am »

Gizmo won't connect
Kaspersky AV for Android prevents GIZMO from connecting to MC;
Connection succeeds when "Web Protection" is disabled in Kaspersky.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #7 on: February 09, 2014, 01:46:01 pm »

MC won't install
Turning off antivirus program solved it.
http://yabb.jriver.com/interact/index.php?topic=87351.msg598220#msg598220
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #8 on: March 19, 2014, 09:41:29 pm »

MC Crashes Every Day
Uninstalling avast solved it.
http://yabb.jriver.com/interact/index.php?topic=87800.msg604591#msg604591
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #9 on: April 10, 2014, 02:25:23 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #10 on: April 17, 2014, 02:05:30 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #11 on: April 20, 2014, 12:13:32 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #12 on: May 10, 2014, 07:18:45 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #13 on: May 19, 2014, 09:45:41 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #14 on: June 02, 2014, 07:28:23 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #15 on: August 25, 2014, 06:50:30 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #16 on: September 14, 2014, 08:57:23 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #17 on: April 14, 2015, 06:59:56 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #18 on: May 14, 2015, 07:02:29 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #19 on: August 01, 2015, 06:31:33 am »

JRemote stopped working after installing Windows 10
Uninstalling McCaffee fixed it.
http://yabb.jriver.com/interact/index.php?topic=99104.msg686146#msg686146
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #20 on: August 20, 2015, 01:19:32 am »

Stuttering playback and high CPU Usage
Microsoft antivirus
http://yabb.jriver.com/interact/index.php?topic=99553.0
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #21 on: August 20, 2015, 01:30:37 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #22 on: August 23, 2015, 12:43:28 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #23 on: August 25, 2015, 01:59:01 am »

Video Hesitation
Uninstalling AVG Antivirus fixed it:
http://yabb.jriver.com/interact/index.php?topic=99634.msg690191#msg690191
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #24 on: September 09, 2015, 01:48:55 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #25 on: October 02, 2015, 06:40:19 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #26 on: October 05, 2015, 12:04:06 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #27 on: October 11, 2015, 06:17:10 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #28 on: October 27, 2015, 03:12:39 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #29 on: November 06, 2015, 03:00:01 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #30 on: January 04, 2016, 11:14:37 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #31 on: April 24, 2016, 04:50:51 am »

License Install Problem
Symantec antivirus was the probable cause.
http://yabb.jriver.com/interact/index.php?topic=104509.msg726524#msg726524
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #32 on: April 30, 2016, 07:33:05 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #33 on: June 08, 2016, 06:22:09 pm »

MC won't install
Uninstalling the AV software fixed it.
http://yabb.jriver.com/interact/index.php?topic=105375.msg733294#msg733294
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #34 on: June 14, 2016, 08:03:22 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #35 on: August 07, 2016, 12:11:09 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #36 on: September 09, 2016, 03:35:54 pm »

Logged

RoderickGI

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 8186
Re: Antivirus (AV) Problems
« Reply #37 on: February 03, 2017, 02:36:02 pm »

Just a heads up. Norton 360 has suddenly decided that JRShellExt.dll is a problem, and removed it from my system.

Naturally I have restored it. It was only rejected based on Reputation anyway, not for doing anything wrong.



Logged
What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #38 on: September 06, 2017, 07:07:44 pm »

Can't download MP3 encoder
Changing antivirus settings fixed it.
https://yabb.jriver.com/interact/index.php/topic,112131.msg774977.html#msg774977
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #39 on: October 06, 2017, 07:30:57 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #40 on: October 06, 2017, 08:20:25 pm »

In the Egregious Behavior Department, this is worth a read:

https://yabb.jriver.com/interact/index.php/topic,112547.msg778527.html#msg778527
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #41 on: October 07, 2017, 09:22:37 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #42 on: October 14, 2017, 06:10:15 pm »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #43 on: November 02, 2017, 09:15:10 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #44 on: December 06, 2017, 02:33:37 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #45 on: December 22, 2017, 12:19:33 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #46 on: December 29, 2017, 04:29:37 am »

Files can't be imported
Bitdefender was preventing them from being downloaded:
https://yabb.jriver.com/interact/index.php/topic,113774.msg786410.html#msg786410
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #47 on: January 13, 2018, 06:29:13 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #48 on: January 27, 2018, 11:34:52 am »

Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71286
  • Where did I put my teeth?
Re: Antivirus (AV) Problems
« Reply #49 on: April 19, 2018, 06:10:09 pm »

JRemote doesn't work with new MC
McAfee antivirus
https://yabb.jriver.com/interact/index.php/topic,115477.0.html
Logged
Pages: [1] 2   Go Up